Customer Success Management

Product list
    • How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
    • By: Nick Mehta, Dan Steinman, Lincoln Murphy
    • Narrated by: Tim Andres Pabon
    • Length: 8 hrs and 25 mins
    • Release date: 07-07-2017
    • Language: English
    • 4.5 out of 5 stars 10 ratings
    • The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....

    Non-member price: $26.99 or 1 Credit

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    • How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
    • By: Ashvin Vaidyanathan, Ruben Rabago
    • Narrated by: Daniel Henning
    • Length: 7 hrs and 22 mins
    • Release date: 24-03-2020
    • Language: English
    • 4.5 out of 5 stars 6 ratings
    • The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance....

    Non-member price: $21.99 or 1 Credit

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    • The Brian Tracy Success Library
    • By: Brian Tracy
    • Narrated by: Brian Tracy
    • Length: 2 hrs and 1 min
    • Release date: 04-10-2013
    • Language: English
    • 4.5 out of 5 stars 20 ratings
    • Negotiation is an essential element of almost all of our interactions - personally and professionally....

    Non-member price: $12.99 or 1 Credit

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    • How to Get Clients to Stay Longer, Feel Happy and Achieve Better Results
    • By: Jay Goncalves, Ben McLellan
    • Narrated by: Ben McLellan
    • Length: 5 hrs and 28 mins
    • Release date: 06-02-2023
    • Language: English
    • Not rated yet
    • What are companies like Uber, IKEA, Belgo, and Eurostar doing that makes them so profitable? They know how to scale relationships. But online gurus are lying to you about scaling to hundreds of clients without creating an exceptional customer experience.

    Non-member price: $22.99 or 1 Credit

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    • A Path to Profits, Passion, and Purpose
    • By: Tony Hsieh
    • Narrated by: Tony Hsieh
    • Length: 8 hrs and 17 mins
    • Release date: 07-06-2010
    • Language: English
    • 4.5 out of 5 stars 380 ratings
    • Tony Hsieh - CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of its employees....

    Non-member price: $26.99 or 1 Credit

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    • How to Achieve Customer Success and Create Exceptional CX
    • By: Isabella Villani
    • Narrated by: Jonathan Yen
    • Length: 9 hrs and 4 mins
    • Release date: 09-04-2019
    • Language: English
    • 4.5 out of 5 stars 5 ratings
    • Transform Customer Experience offers real-life insights into effective strategies for developing and implementing customer experience (CX) programs in a range of corporate, governmental, and nonprofit environments....

    Non-member price: $24.99 or 1 Credit

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    • By: Roy Lilley
    • Narrated by: Timothy Andrés Pabon
    • Length: 3 hrs and 41 mins
    • Release date: 28-05-2019
    • Language: English
    • 3.5 out of 5 stars 29 ratings
    • Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create....

    Non-member price: $22.99 or 1 Credit

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    • 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
    • By: Joseph A. Michelli
    • Narrated by: Joseph A. Michelli, Tom Parks
    • Length: 8 hrs and 12 mins
    • Release date: 16-12-2014
    • Language: English
    • 5 out of 5 stars 14 ratings
    • The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company....

    Non-member price: $28.99 or 1 Credit

    Sale price: $28.99 or 1 Credit

  • Non-member price: $17.99 or 1 Credit

    Sale price: $17.99 or 1 Credit

    • How to Transform Your Business, Stop Screaming into the Void, and Make People Love You
    • By: Joe Lazauskas, Shane Snow
    • Narrated by: Chris Sorensen
    • Length: 4 hrs and 15 mins
    • Release date: 30-05-2018
    • Language: English
    • 2.5 out of 5 stars 2 ratings
    • In The Storytelling Edge, the strategy minds behind Contently, the world renowned content marketing technology company, reveal their secrets that have helped award-winning brands to build relationships with millions of advocates and customers....

    Non-member price: $19.99 or 1 Credit

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  • Non-member price: $9.99 or 1 Credit

    Sale price: $9.99 or 1 Credit

    • 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging
    • By: Joseph A. Michelli
    • Narrated by: Joseph Michelli
    • Length: 8 hrs and 8 mins
    • Release date: 10-08-2021
    • Language: English
    • Not rated yet
    • In The Airbnb Way, Michelli shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs - a feat unparalleled in the shared economy....

    Non-member price: $24.99 or 1 Credit

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    • Connect with Customers and Engage Employees with Brand Storytelling
    • By: Gabrielle Dolan
    • Narrated by: Katherine Littrell
    • Length: 5 hrs and 17 mins
    • Release date: 13-04-2021
    • Language: English
    • 4 out of 5 stars 2 ratings
    • Your brand is the stories people share about you when you're not in the room. In Magnetic Stories, business storytelling expert Gabrielle Dolan reveals how you can create and share stories that stick....

    Non-member price: $23.99 or 1 Credit

    Sale price: $23.99 or 1 Credit

    • A Roadmap for Customer-Centered Innovation
    • By: Stephen Wunker, David Farber, Jessica Wattman
    • Narrated by: Tim Andres Pabon
    • Length: 4 hrs and 52 mins
    • Release date: 07-11-2016
    • Language: English
    • 4 out of 5 stars 5 ratings
    • Jobs to Be Done gives you a clear-cut framework for thinking about your business, outlines a road map for discovering new markets, new products, and new services....

    Non-member price: $19.99 or 1 Credit

    Sale price: $19.99 or 1 Credit

    • By: Michael Maslansky
    • Narrated by: Michael Maslansky
    • Length: 7 hrs and 26 mins
    • Release date: 01-05-2010
    • Language: English
    • 3.5 out of 5 stars 2 ratings
    • What to say, how to say it, and why it matters: communicating with authority and honesty in an age of mistrust.....

    Non-member price: $21.99 or 1 Credit

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    • How the Best Companies Apply Lean Manufacturing Principles to Shatter Uncertainty, Drive Innovation, and Maximize Profits
    • By: Stephen A. Ruffa
    • Narrated by: Jim Bond
    • Length: 7 hrs and 19 mins
    • Release date: 10-04-2017
    • Language: English
    • 5 out of 5 stars 2 ratings
    • In the wake of economic downturn, foreign competition, spiking oil prices, and even war, American business throughout this decade has been thrust into crisis....

    Non-member price: $23.99 or 1 Credit

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    • The 32 Laws of Success for Customer Success Managers
    • By: Subha Shrinivasan
    • Narrated by: Amira Gill
    • Length: 41 mins
    • Release date: 16-03-2023
    • Language: English
    • Not rated yet
    • Customer success is all about employing certain "soft" skills and techniques that are guaranteed to help you win over everyone's trust, respect and sponsorship. And anyone, at any level can master these skills....

    Non-member price: $5.99 or 1 Credit

    Sale price: $5.99 or 1 Credit

    • 10 Guiding Principles for Winning Tomorrow's Business
    • By: Blake Morgan
    • Narrated by: Lisa Larsen
    • Length: 6 hrs and 38 mins
    • Release date: 29-10-2019
    • Language: English
    • 3.5 out of 5 stars 2 ratings
    • In The Customer of the Future, customer experience futurist Blake Morgan outlines 10 easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective....

    Non-member price: $21.99 or 1 Credit

    Sale price: $21.99 or 1 Credit

    • A Remarkable Way to Adapt to Changing Times and Keep Your Work Fresh
    • By: Stephen C. Lundin Ph.D., John Christensen, Harry Paul
    • Narrated by: Oliver Wyman
    • Length: 2 hrs and 38 mins
    • Release date: 26-02-2004
    • Language: English
    • Not rated yet
    • Fish! Sticks employs the same kind of easy-to-use story that was used in Fish! to illustrate its three main commitments for continued success: Find IT, Live IT, Coach IT....

    Non-member price: $12.99 or 1 Credit

    Sale price: $12.99 or 1 Credit

    • Move Beyond the Competition, Create More Value, and Become the Obvious Choice
    • By: Peter Sheahan, Julie Williamson
    • Narrated by: Peter Sheahan, Walter Dixon
    • Length: 8 hrs and 24 mins
    • Release date: 10-05-2016
    • Language: English
    • 5 out of 5 stars 1 rating
    • Peter Sheahan and Julie Williamson show you how to identify the place where you can create the most value - your edge of disruption - at the intersection of old and new....

    Non-member price: $26.99 or 1 Credit

    Sale price: $26.99 or 1 Credit