Joseph A. Michelli
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Customer Magic: The Macquarie Way
- How to Reimagine Customer Experience to Transform Your Business
- By: Joseph A. Michelli
- Narrated by: Joseph A. Michelli
- Length: 4 hrs and 24 mins
- Unabridged
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Overall5 out of 5 stars 1
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Performance5 out of 5 stars 1
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It takes a special kind of magic for a challenger brand to achieve seemingly impossible customer-centric results. It’s that magic that makes Australian telecommunications company Macquarie Technology world leaders in award-winning customer experience....
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Customer Magic: The Macquarie Way
- How to Reimagine Customer Experience to Transform Your Business
- Narrated by: Joseph A. Michelli
- Length: 4 hrs and 24 mins
- Release date: 26-03-2024
- Language: English
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Non-member price: $24.99 or 1 Credit
Sale price: $24.99 or 1 Credit
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The Airbnb Way
- 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging
- By: Joseph A. Michelli
- Narrated by: Joseph Michelli
- Length: 8 hrs and 8 mins
- Unabridged
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In The Airbnb Way, Michelli shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs - a feat unparalleled in the shared economy....
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The Airbnb Way
- 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging
- Narrated by: Joseph Michelli
- Length: 8 hrs and 8 mins
- Release date: 10-08-2021
- Language: English
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Non-member price: $24.99 or 1 Credit
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The Starbucks Experience
- 5 Principles for Turning Ordinary into Extraordinary
- By: Joseph A. Michelli
- Narrated by: Jonathan Yen
- Length: 6 hrs and 2 mins
- Unabridged
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Since 1992, Starbucks's stock has risen a staggering 5,000 percent! The genius of Starbucks's success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty—all at the same time....
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The Starbucks Experience
- 5 Principles for Turning Ordinary into Extraordinary
- Narrated by: Jonathan Yen
- Length: 6 hrs and 2 mins
- Release date: 11-10-2022
- Language: English
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Non-member price: $21.99 or 1 Credit
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The Starbucks Experience
- 5 Principles for Turning Ordinary into Extraordinary
- By: Joseph A. Michelli
- Narrated by: Dick Hill
- Length: 52 mins
- Unabridged
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The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine....
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The Starbucks Experience
- 5 Principles for Turning Ordinary into Extraordinary
- Narrated by: Dick Hill
- Length: 52 mins
- Release date: 07-08-2021
- Language: English
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Non-member price: $15.99 or 1 Credit
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Prescription for Excellence
- Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
- By: Joseph A. Michelli
- Narrated by: Tony Craine
- Length: 9 hrs and 37 mins
- Unabridged
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In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry - and explains how you can dominate your own industry by using the same approach....
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Prescription for Excellence
- Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
- Narrated by: Tony Craine
- Length: 9 hrs and 37 mins
- Release date: 21-07-2021
- Language: English
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Stronger Through Adversity
- World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
- By: Joseph A. Michelli
- Narrated by: Joseph A. Michelli
- Length: 8 hrs and 29 mins
- Unabridged
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Stronger Through Adversity provides a deep dive into the methods, tactics, and approaches leaders have used to keep their company afloat and to position it for success long after the pandemic....
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Stronger Through Adversity
- World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
- Narrated by: Joseph A. Michelli
- Length: 8 hrs and 29 mins
- Release date: 14-07-2021
- Language: English
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Non-member price: $24.99 or 1 Credit
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