Customer Success Leadership

Product list
    • How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
    • By: Nick Mehta, Dan Steinman, Lincoln Murphy
    • Narrated by: Tim Andres Pabon
    • Length: 8 hrs and 25 mins
    • Release date: 07-07-2017
    • Language: English
    • 4.5 out of 5 stars 10 ratings
    • The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....

    Non-member price: $26.99 or 1 Credit

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    • How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
    • By: Ashvin Vaidyanathan, Ruben Rabago
    • Narrated by: Daniel Henning
    • Length: 7 hrs and 22 mins
    • Release date: 24-03-2020
    • Language: English
    • 4.5 out of 5 stars 6 ratings
    • The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance....

    Non-member price: $21.99 or 1 Credit

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    • Clarify Your Message So Customers Will Listen
    • By: Donald Miller
    • Narrated by: Donald Miller
    • Length: 4 hrs and 56 mins
    • Release date: 10-10-2017
    • Language: English
    • 5 out of 5 stars 711 ratings
    • Donald Miller uses the 7 elements of powerful stories to teach listeners to improve how they connect with customers and grow their business.

    Non-member price: $16.99 or 1 Credit

    Sale price: $16.99 or 1 Credit

    • The Brian Tracy Success Library
    • By: Brian Tracy
    • Narrated by: Brian Tracy
    • Length: 2 hrs and 1 min
    • Release date: 04-10-2013
    • Language: English
    • 4.5 out of 5 stars 20 ratings
    • Negotiation is an essential element of almost all of our interactions - personally and professionally....

    Non-member price: $12.99 or 1 Credit

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    • How to Get Clients to Stay Longer, Feel Happy and Achieve Better Results
    • By: Jay Goncalves, Ben McLellan
    • Narrated by: Ben McLellan
    • Length: 5 hrs and 28 mins
    • Release date: 06-02-2023
    • Language: English
    • Not rated yet
    • What are companies like Uber, IKEA, Belgo, and Eurostar doing that makes them so profitable? They know how to scale relationships. But online gurus are lying to you about scaling to hundreds of clients without creating an exceptional customer experience.

    Non-member price: $22.99 or 1 Credit

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    • The Remarkable Power of Giving People More Than They Expect
    • By: Will Guidara
    • Narrated by: Will Guidara
    • Length: 8 hrs and 37 mins
    • Release date: 08-02-2024
    • Language: English
    • 5 out of 5 stars 34 ratings
    • Former co-owner of legendary restaurant Eleven Madison Park Will Guidara shares essential lessons in hospitality for every business....

    Non-member price: $26.99 or 1 Credit

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    • A Path to Profits, Passion, and Purpose
    • By: Tony Hsieh
    • Narrated by: Tony Hsieh
    • Length: 8 hrs and 17 mins
    • Release date: 07-06-2010
    • Language: English
    • 4.5 out of 5 stars 380 ratings
    • Tony Hsieh - CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of its employees....

    Non-member price: $26.99 or 1 Credit

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    • How to Achieve Customer Success and Create Exceptional CX
    • By: Isabella Villani
    • Narrated by: Jonathan Yen
    • Length: 9 hrs and 4 mins
    • Release date: 09-04-2019
    • Language: English
    • 4.5 out of 5 stars 5 ratings
    • Transform Customer Experience offers real-life insights into effective strategies for developing and implementing customer experience (CX) programs in a range of corporate, governmental, and nonprofit environments....

    Non-member price: $24.99 or 1 Credit

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    • Discover the Secret to Getting Through to Absolutely Anyone
    • By: Mark Goulston MD
    • Narrated by: Arthur Morey
    • Length: 7 hrs and 53 mins
    • Release date: 21-04-2020
    • Language: English
    • 4.5 out of 5 stars 26 ratings
    • Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help listeners turn the "impossible" and "unreachable" people in their lives into allies....

    Non-member price: $26.99 or 1 Credit

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    • By: Roy Lilley
    • Narrated by: Timothy Andrés Pabon
    • Length: 3 hrs and 41 mins
    • Release date: 28-05-2019
    • Language: English
    • 3.5 out of 5 stars 29 ratings
    • Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create....

    Non-member price: $22.99 or 1 Credit

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    • 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
    • By: Joseph A. Michelli
    • Narrated by: Joseph A. Michelli, Tom Parks
    • Length: 8 hrs and 12 mins
    • Release date: 16-12-2014
    • Language: English
    • 5 out of 5 stars 14 ratings
    • The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company....

    Non-member price: $28.99 or 1 Credit

    Sale price: $28.99 or 1 Credit

    • How to Transform Your Business, Stop Screaming into the Void, and Make People Love You
    • By: Joe Lazauskas, Shane Snow
    • Narrated by: Chris Sorensen
    • Length: 4 hrs and 15 mins
    • Release date: 30-05-2018
    • Language: English
    • 2.5 out of 5 stars 2 ratings
    • In The Storytelling Edge, the strategy minds behind Contently, the world renowned content marketing technology company, reveal their secrets that have helped award-winning brands to build relationships with millions of advocates and customers....

    Non-member price: $19.99 or 1 Credit

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  • Non-member price: $9.99 or 1 Credit

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    • 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging
    • By: Joseph A. Michelli
    • Narrated by: Joseph Michelli
    • Length: 8 hrs and 8 mins
    • Release date: 10-08-2021
    • Language: English
    • Not rated yet
    • In The Airbnb Way, Michelli shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs - a feat unparalleled in the shared economy....

    Non-member price: $24.99 or 1 Credit

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    • 10 Guiding Principles for Winning Tomorrow's Business
    • By: Blake Morgan
    • Narrated by: Lisa Larsen
    • Length: 6 hrs and 38 mins
    • Release date: 29-10-2019
    • Language: English
    • 3.5 out of 5 stars 2 ratings
    • In The Customer of the Future, customer experience futurist Blake Morgan outlines 10 easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective....

    Non-member price: $21.99 or 1 Credit

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    • Connect with Customers and Engage Employees with Brand Storytelling
    • By: Gabrielle Dolan
    • Narrated by: Katherine Littrell
    • Length: 5 hrs and 17 mins
    • Release date: 13-04-2021
    • Language: English
    • 4 out of 5 stars 2 ratings
    • Your brand is the stories people share about you when you're not in the room. In Magnetic Stories, business storytelling expert Gabrielle Dolan reveals how you can create and share stories that stick....

    Non-member price: $23.99 or 1 Credit

    Sale price: $23.99 or 1 Credit

    • A Roadmap for Customer-Centered Innovation
    • By: Stephen Wunker, David Farber, Jessica Wattman
    • Narrated by: Tim Andres Pabon
    • Length: 4 hrs and 52 mins
    • Release date: 07-11-2016
    • Language: English
    • 4 out of 5 stars 5 ratings
    • Jobs to Be Done gives you a clear-cut framework for thinking about your business, outlines a road map for discovering new markets, new products, and new services....

    Non-member price: $19.99 or 1 Credit

    Sale price: $19.99 or 1 Credit

    • By: Michael Maslansky
    • Narrated by: Michael Maslansky
    • Length: 7 hrs and 26 mins
    • Release date: 01-05-2010
    • Language: English
    • 3.5 out of 5 stars 2 ratings
    • What to say, how to say it, and why it matters: communicating with authority and honesty in an age of mistrust.....

    Non-member price: $21.99 or 1 Credit

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    • What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers
    • By: Karin Hurt, David Dye
    • Narrated by: Karin Hurt, David Dye
    • Length: 4 hrs and 49 mins
    • Release date: 14-05-2024
    • Language: English
    • Not rated yet
    • It's impossible to prepare for every workplace conflict. But this remarkably useful and practical resource helps professionals of all types prepare for inevitable workplace disagreements with actual phrasing to diffuse and prevent conflict....

    Non-member price: $16.99 or 1 Credit

    Sale price: $16.99 or 1 Credit

    • The 32 Laws of Success for Customer Success Managers
    • By: Subha Shrinivasan
    • Narrated by: Amira Gill
    • Length: 41 mins
    • Release date: 16-03-2023
    • Language: English
    • Not rated yet
    • Customer success is all about employing certain "soft" skills and techniques that are guaranteed to help you win over everyone's trust, respect and sponsorship. And anyone, at any level can master these skills....

    Non-member price: $5.99 or 1 Credit

    Sale price: $5.99 or 1 Credit