Dealing with Difficult People
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Dealing with Difficult People
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Narrated by:
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Timothy Andrés Pabon
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By:
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Roy Lilley
About this listen
Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create.
Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides brand new summary points for each chapter and the tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.
©2002, 2013, 2016 by Roy Lilley. (P)2019 Brilliance Publishing, Inc., all rights reserved.What listeners say about Dealing with Difficult People
Average Customer RatingsReviews - Please select the tabs below to change the source of reviews.
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Overall3 out of 5 stars
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Performance4 out of 5 stars
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Story3 out of 5 stars
- Anonymous User
- 03-10-2021
Less than credible scenarios
I struggled to comprehend how these suggestions could be applied in the real world. I honestly felt that I would escalate tensions further if I attempted to apply some of the lessons from this audiobook. Time will tell whether this audiobook was helpful for me or not.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Anonymous User
- 26-03-2023
Really worth a read
I loved this book and found the examples extremely helpful in understanding the points highlighted. Most importantly the information is helpful to turn a situation to one’s advantage.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Anonymous User
- 19-09-2021
INSIGHTFUL
Easy to listen too.
Fantastic example when it came to reading out role plays.
Highly recommend for leaders who deal with diverse team and are also in businesses that are dealing with customer.
Really good tips for front facing staff dealing with customers.
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Overall5 out of 5 stars
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Performance5 out of 5 stars
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Story5 out of 5 stars
- Jason Kelly
- 24-05-2022
inspiring book
loves it, inspiring story offering ways of new enlightenment highly this book to a mature mind
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Overall4 out of 5 stars
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Performance4 out of 5 stars
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Story4 out of 5 stars
- Brian Chan
- 30-04-2023
Practical
The book offers practical and civilised way to deal with people conflicts in different relationships and situations.
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Overall2 out of 5 stars
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Performance5 out of 5 stars
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Story1 out of 5 stars
- Anonymous User
- 30-10-2022
Poor advice from someone who lacks emotional intel
If your goal is to be seen as a condescending and robotic corporate shill; this book is for you!
Following this author's advice will only worsen your professional relationships and make life more difficult for yourself. The author's concept of a 'difficult person' seems to be anyone that is able to think critically and question authority.
Give this one a miss.
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Overall2 out of 5 stars
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Performance2 out of 5 stars
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Story2 out of 5 stars
- Naris
- 06-11-2021
Needs editing
The intro was formatted like a repettitive list and almost entirely made up of quotes. Might as well just read the aource material. It only got worse after that
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