Customer Service

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  • Delivering Happiness cover art

    • Delivering Happiness

    • A Path to Profits, Passion, and Purpose
    • By: Tony Hsieh
    • Narrated by: Tony Hsieh
    • Length: 8 hrs and 17 mins
    • Release date: 07-06-2010
    • Language: English
    • 4.5 out of 5 stars 380 ratings
    • Tony Hsieh - CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of its employees....

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  • The Thank You Economy cover art

    • The Thank You Economy

    • By: Gary Vaynerchuk
    • Narrated by: Gary Vaynerchuk
    • Length: 5 hrs and 41 mins
    • Release date: 28-06-2011
    • Language: English
    • 4.5 out of 5 stars 232 ratings
    • If this were 1923, this book would have been called "Why Radio Is Going to Change the Game"....

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  • Never Lose a Customer Again cover art

    • Never Lose a Customer Again

    • Turn Any Sale into Lifelong Loyalty in 100 Days
    • By: Joey Coleman
    • Narrated by: Joey Coleman
    • Length: 9 hrs and 28 mins
    • Release date: 03-04-2018
    • Language: English
    • 5 out of 5 stars 72 ratings

    • Coleman's theory of customer loyalty is that it's not about getting the sale: It's about the 100 days after the sale....

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  • Inspired cover art

    • Inspired

    • How to Create Tech Products Customers Love, Second Edition
    • By: Marty Cagan
    • Narrated by: Marty Cagan
    • Length: 7 hrs and 45 mins
    • Release date: 20-03-2018
    • Language: English
    • 4.5 out of 5 stars 189 ratings
    • How do today's most successful tech companies - Amazon, Google, Facebook - design, develop, and deploy the products that have earned the love of literally billions of people around the world? Find out....

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  • Getting Naked cover art

    • Getting Naked

    • A Business Fable About Shedding the Three Fears That Sabotage Client Loyalty
    • By: Patrick Lencioni
    • Narrated by: Dan Woren
    • Length: 4 hrs and 17 mins
    • Release date: 23-02-2010
    • Language: English
    • 5 out of 5 stars 76 ratings
    • This new book in the popular Lencioni series shows what it takes to gain a real and lasting competitive edge....

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  • New Sales. Simplified. cover art

    • New Sales. Simplified.

    • The Essential Handbook for Prospecting and New Business Development
    • By: Mike Weinberg
    • Narrated by: Mike Weinberg
    • Length: 8 hrs and 1 min
    • Release date: 25-08-2020
    • Language: English
    • 5 out of 5 stars 23 ratings

    • No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. Packed with tested strategies and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing, and closing deals....

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  • Ridiculously Easy to Do Business With cover art

    • Ridiculously Easy to Do Business With

    • A Practical Guide to Giving Customers What They Want--When and How They Want It
    • By: David Avrin
    • Narrated by: David Avrin
    • Length: 3 hrs and 38 mins
    • Release date: 17-09-2024
    • Language: English
    • Not rated yet

    • To future-proof your business, you need to do more than merely offer high-quality and great service. You need to become Ridiculously Easy to Do Business With.

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  • The Introvert's Edge cover art

    • The Introvert's Edge

    • How the Quiet and Shy Can Outsell Anyone
    • By: Matthew Pollard
    • Narrated by: Jamie Jackson
    • Length: 4 hrs and 57 mins
    • Release date: 04-01-2018
    • Language: English
    • 4.5 out of 5 stars 55 ratings
    • Sales is a skill anyone can learn and master - and introverts are especially good at it once they learn how to leverage their natural strengths....

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  • Service Habits cover art

    • Service Habits

    • 21 Habits to Transform Your Service Culture
    • By: Jaquie Scammell
    • Narrated by: Jaquie Scammell
    • Length: 6 hrs and 20 mins
    • Release date: 28-10-2022
    • Language: English
    • 5 out of 5 stars 3 ratings

    • In this fully revised and updated edition, leading customer service expert Jaquie Scammell uncovers the 21 key habits that will leverage your effectiveness as a service leader and strengthen your relationships with the people you serve....

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  • The Seven Pillars of Customer Success cover art

    • The Seven Pillars of Customer Success

    • A Proven Framework to Drive Impactful Client Outcomes for Your Company
    • By: Wayne McCulloch
    • Narrated by: Nick Hardcastle
    • Length: 8 hrs and 6 mins
    • Release date: 06-12-2021
    • Language: English
    • 5 out of 5 stars 3 ratings

    • Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success....

    Non-member price: $19.99 or 1 Credit

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  • Personalized cover art

    • Personalized

    • Customer Strategy in the Age of AI
    • By: Mark Abraham, David C. Edelman
    • Narrated by: Christopher Douyard
    • Length: 8 hrs and 12 mins
    • Release date: 05-11-2024
    • Language: English
    • Not rated yet

    • Consumers want personalized experiences, but few companies are rising to the challenge. To be done effectively, personalization must be a critical element of an organization's strategy.

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  • What Your Customer Wants and Can’t Tell You cover art

    • What Your Customer Wants and Can’t Tell You

    • Unlocking Consumer Decisions with the Science of Behavioral Economics
    • By: Melina Palmer
    • Narrated by: Rachel Perry
    • Length: 8 hrs and 12 mins
    • Release date: 11-05-2021
    • Language: English
    • 4.5 out of 5 stars 4 ratings

    • This audiobook explains why people buy - and how to use that knowledge to improve pricing, increase sales, and create better, "brain-friendly" brand messaging. Become a more effective leader with the practical tools in this book....

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  • Just Listen cover art

    • Just Listen

    • Discover the Secret to Getting Through to Absolutely Anyone
    • By: Mark Goulston MD
    • Narrated by: Arthur Morey
    • Length: 7 hrs and 53 mins
    • Release date: 21-04-2020
    • Language: English
    • 4.5 out of 5 stars 26 ratings

    • Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help listeners turn the "impossible" and "unreachable" people in their lives into allies....

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  • The JOLT Effect cover art

    • The JOLT Effect

    • How High Performers Overcome Customer Indecision
    • By: Matthew Dixon, Ted McKenna
    • Narrated by: Matthew Dixon, Ted McKenna
    • Length: 5 hrs and 47 mins
    • Release date: 20-09-2022
    • Language: English
    • 4.5 out of 5 stars 3 ratings

    • In sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and your business....

    Non-member price: $21.99 or 1 Credit

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  • Customer Magic: The Macquarie Way cover art

    • Customer Magic: The Macquarie Way

    • How to Reimagine Customer Experience to Transform Your Business
    • By: Joseph A. Michelli
    • Narrated by: Joseph A. Michelli
    • Length: 4 hrs and 24 mins
    • Release date: 26-03-2024
    • Language: English
    • 5 out of 5 stars 1 rating

    • It takes a special kind of magic for a challenger brand to achieve seemingly impossible customer-centric results. It’s that magic that makes Australian telecommunications company Macquarie Technology world leaders in award-winning customer experience....

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  • Selling Luxury cover art

    • Selling Luxury

    • Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
    • By: Robin Lent, Genevieve Tour
    • Narrated by: Jo Anna Perrin
    • Length: 3 hrs and 12 mins
    • Release date: 20-07-2020
    • Language: English
    • 3 out of 5 stars 1 rating

    • Connect with affluent customers, create unique experiences through impeccable service, and close the sale....

    Non-member price: $16.99 or 1 Credit

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  • The Effortless Experience cover art

    • The Effortless Experience

    • Conquering the New Battleground for Customer Loyalty
    • By: Matthew Dixon, Nick Toman, Rick DeLisi
    • Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
    • Length: 6 hrs and 37 mins
    • Release date: 03-03-2020
    • Language: English
    • 4.5 out of 5 stars 6 ratings

    • In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty....

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  • How to Become a Rainmaker cover art

    • How to Become a Rainmaker

    • The Rules for Getting and Keeping Customers and Clients
    • By: Jeffrey J. Fox
    • Narrated by: Jeffrey J. Fox
    • Length: 2 hrs and 8 mins
    • Release date: 06-06-2000
    • Language: English
    • 4 out of 5 stars 20 ratings
    • A rainmaker is a person who brings revenue into an organization. That revenue comes from customers, it is the lifeforce of the organization, and without it the organization will die...

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  • Converted cover art

    • Converted

    • The Data-Driven Way to Win Customers' Hearts
    • By: Neil Hoyne
    • Narrated by: Neil Hoyne
    • Length: 3 hrs and 19 mins
    • Release date: 22-02-2022
    • Language: English
    • 5 out of 5 stars 1 rating

    • Under pressure for quick results and facing fierce marketplace competition, too many marketers are boxed into spaghetti-to-the-wall forms of digital marketing that limit the potential of their long hours, countless experiments, and warehouses of data....

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  • The Client Retention Handbook for Digital Marketing Agencies cover art

    • The Client Retention Handbook for Digital Marketing Agencies

    • How to Keep Clients on Board Long-Term and Reduce Churn
    • By: Josh Nelson
    • Narrated by: Frank Di Piazza
    • Length: 3 hrs and 15 mins
    • Release date: 02-09-2022
    • Language: English
    • 4.5 out of 5 stars 3 ratings

    • While there are hundreds of books focused on "getting" clients, nobody tells you the harsh reality: If you can’t keep clients, you don’t have a business. So how do you get them to stay? Believe it or not, it’s not about results....

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