Customer Service

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  • Delivering Happiness cover art

    • Delivering Happiness

    • A Path to Profits, Passion, and Purpose
    • By: Tony Hsieh
    • Narrated by: Tony Hsieh
    • Length: 8 hrs and 17 mins
    • Release date: 07-06-2010
    • Language: English
    • 4.5 out of 5 stars 380 ratings
    • Tony Hsieh - CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of its employees....

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  • New Sales. Simplified. cover art

    • New Sales. Simplified.

    • The Essential Handbook for Prospecting and New Business Development
    • By: Mike Weinberg
    • Narrated by: Mike Weinberg
    • Length: 8 hrs and 1 min
    • Release date: 25-08-2020
    • Language: English
    • 5 out of 5 stars 23 ratings

    • No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. Packed with tested strategies and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing, and closing deals....

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  • Inspired cover art

    • Inspired

    • How to Create Tech Products Customers Love, Second Edition
    • By: Marty Cagan
    • Narrated by: Marty Cagan
    • Length: 7 hrs and 45 mins
    • Release date: 20-03-2018
    • Language: English
    • 4.5 out of 5 stars 189 ratings
    • How do today's most successful tech companies - Amazon, Google, Facebook - design, develop, and deploy the products that have earned the love of literally billions of people around the world? Find out....

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  • The Thank You Economy cover art

    • The Thank You Economy

    • By: Gary Vaynerchuk
    • Narrated by: Gary Vaynerchuk
    • Length: 5 hrs and 41 mins
    • Release date: 28-06-2011
    • Language: English
    • 4.5 out of 5 stars 232 ratings
    • If this were 1923, this book would have been called "Why Radio Is Going to Change the Game"....

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  • Never Lose a Customer Again cover art

    • Never Lose a Customer Again

    • Turn Any Sale into Lifelong Loyalty in 100 Days
    • By: Joey Coleman
    • Narrated by: Joey Coleman
    • Length: 9 hrs and 28 mins
    • Release date: 03-04-2018
    • Language: English
    • 5 out of 5 stars 72 ratings

    • Coleman's theory of customer loyalty is that it's not about getting the sale: It's about the 100 days after the sale....

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  • How to Become a Rainmaker cover art

    • How to Become a Rainmaker

    • The Rules for Getting and Keeping Customers and Clients
    • By: Jeffrey J. Fox
    • Narrated by: Jeffrey J. Fox
    • Length: 2 hrs and 8 mins
    • Release date: 06-06-2000
    • Language: English
    • 4 out of 5 stars 20 ratings
    • A rainmaker is a person who brings revenue into an organization. That revenue comes from customers, it is the lifeforce of the organization, and without it the organization will die...

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  • Just Listen cover art

    • Just Listen

    • Discover the Secret to Getting Through to Absolutely Anyone
    • By: Mark Goulston MD
    • Narrated by: Arthur Morey
    • Length: 7 hrs and 53 mins
    • Release date: 21-04-2020
    • Language: English
    • 4.5 out of 5 stars 26 ratings

    • Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help listeners turn the "impossible" and "unreachable" people in their lives into allies....

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  • Getting Naked cover art

    • Getting Naked

    • A Business Fable About Shedding the Three Fears That Sabotage Client Loyalty
    • By: Patrick Lencioni
    • Narrated by: Dan Woren
    • Length: 4 hrs and 17 mins
    • Release date: 23-02-2010
    • Language: English
    • 5 out of 5 stars 76 ratings
    • This new book in the popular Lencioni series shows what it takes to gain a real and lasting competitive edge....

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  • The Introvert's Edge cover art

    • The Introvert's Edge

    • How the Quiet and Shy Can Outsell Anyone
    • By: Matthew Pollard
    • Narrated by: Jamie Jackson
    • Length: 4 hrs and 57 mins
    • Release date: 04-01-2018
    • Language: English
    • 4.5 out of 5 stars 55 ratings
    • Sales is a skill anyone can learn and master - and introverts are especially good at it once they learn how to leverage their natural strengths....

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  • The Power of Nice cover art

    • The Power of Nice

    • How to Conquer the Business World with Kindness
    • By: Linda Kaplan Thaler, Robin Koval
    • Narrated by: Linda Kaplan Thaler, Robin Koval
    • Length: 2 hrs and 58 mins
    • Release date: 24-07-2007
    • Language: English
    • 4.5 out of 5 stars 6 ratings
    • Linda Kaplan Thaler and Robin Koval have moved to the top of the advertising industry by following a simple but powerful philosophy: it pays to be nice....

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  • Fish! For Life cover art

    • Fish! For Life

    • By: Stephen C. Lundin, John Christensen, Harry Paul
    • Narrated by: Kerin McCue, Sara Krieger
    • Length: 2 hrs and 38 mins
    • Release date: 22-03-2018
    • Language: English
    • 4 out of 5 stars 13 ratings

    • Millions of business people have used the best-selling FISH! books to improve the way they work. Now, the authors turn their attention to life's daily personal challenges, helping listeners deal with them simply and effectively....

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  • The Million-Dollar Financial Advisor cover art

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  • The Customer Success Professional's Handbook cover art

    • The Customer Success Professional's Handbook

    • How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
    • By: Ashvin Vaidyanathan, Ruben Rabago
    • Narrated by: Daniel Henning
    • Length: 7 hrs and 22 mins
    • Release date: 24-03-2020
    • Language: English
    • 4.5 out of 5 stars 6 ratings

    • The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance....

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  • Delivering Massive Value cover art

    • Delivering Massive Value

    • The Financial Advisor's Guide to a Highly Profitable, Hyper-Efficient Practice
    • By: Matthew Jarvis
    • Narrated by: Matthew Jarvis
    • Length: 9 hrs and 6 mins
    • Release date: 27-09-2021
    • Language: English
    • 5 out of 5 stars 2 ratings

    • Finally, a book that offers not just ideas but proven strategies for transforming any financial practice into a highly effective value-delivering machine....

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  • The JOLT Effect cover art

    • The JOLT Effect

    • How High Performers Overcome Customer Indecision
    • By: Matthew Dixon, Ted McKenna
    • Narrated by: Matthew Dixon, Ted McKenna
    • Length: 5 hrs and 47 mins
    • Release date: 20-09-2022
    • Language: English
    • 4.5 out of 5 stars 3 ratings

    • In sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and your business....

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  • The Relationship Economy cover art

    • The Relationship Economy

    • Building Stronger Customer Connections in the Digital Age
    • By: John R. DiJulius III
    • Narrated by: Joel Richards
    • Length: 5 hrs and 22 mins
    • Release date: 29-08-2020
    • Language: English
    • Not rated yet

    • In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society....

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  • Onboarding Matters cover art

    • Onboarding Matters

    • How Successful Companies Transform New Customers into Loyal Champions
    • By: Donna Weber
    • Narrated by: Donna Weber
    • Length: 5 hrs and 1 min
    • Release date: 08-12-2021
    • Language: English
    • 5 out of 5 stars 1 rating

    • Onboarding is the most important part of the customer journey, yet many B2B companies fail to act proactively at the start of the relationship. Instead, customer success teams are stuck making heroic efforts to save accounts and fighting fires when customers inevitably run into problems....

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  • Remarkable Retail cover art

    • Remarkable Retail

    • How to Win and Keep Customers in the Age of Disruption
    • By: Steve Dennis
    • Narrated by: Steve Dennis
    • Length: 9 hrs and 16 mins
    • Release date: 28-04-2021
    • Language: English
    • 4 out of 5 stars 2 ratings

    • Physical retail isn’t dead - but boring retail is! Remarkable Retail equips the savvy retailer with eight essential strategies to bounce back from the COVID-19 downturn and thrive in the years to come....

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  • Exceptional Service, Exceptional Profit cover art

    • Exceptional Service, Exceptional Profit

    • The Secrets of Building a Five-Star Customer Service Organization
    • By: Leonardo Inghilleri, Micah Solomon
    • Narrated by: Sean Pratt
    • Length: 5 hrs and 39 mins
    • Release date: 14-03-2014
    • Language: English
    • 4 out of 5 stars 4 ratings
    • In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty....

    Non-member price: $21.99 or 1 Credit

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  • Dealing with Difficult People cover art

    • Dealing with Difficult People

    • By: Roy Lilley
    • Narrated by: Timothy Andrés Pabon
    • Length: 3 hrs and 41 mins
    • Release date: 28-05-2019
    • Language: English
    • 3.5 out of 5 stars 29 ratings

    • Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create....

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