Marketing Insights
-
-
Buyer Personas
- How to Gain Insight into Your Customer's Expectations, Align Your Marketing Strategies, and Win More Business
- By: Adele Revella
- Narrated by: Pam Ward
- Length: 7 hrs and 2 mins
- Unabridged
-
Overall
-
Performance
-
Story
Buyer Personas is the marketer's actionable guide to learning what your buyer wants and how they make decisions. Written by the world's leading authority on buyer personas, this audiobook provides comprehensive coverage of a compelling new way to conduct buyer studies, plus practical advice on adopting the buyer persona approach to measurably improve marketing outcomes. Listeners will learn how to segment their customer base, investigate each customer type, and apply a radically more relevant process of message selection, content creation, and distribution.
-
Buyer Personas
- How to Gain Insight into Your Customer's Expectations, Align Your Marketing Strategies, and Win More Business
- Narrated by: Pam Ward
- Length: 7 hrs and 2 mins
- Release date: 12-11-2019
- Language: English
-
Buyer Personas is the marketer's actionable guide to learning what your buyer wants and how they make decisions....
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $21.99 or 1 Credit
Sale price: $21.99 or 1 Credit
-
-
-
Blueprint for Building a Successful Brand
- Valuable Insights from Global Brands for Creators, Influencers, Startups & Businesses in the Digital Age
- By: Arthur Harrison
- Narrated by: Michael C. Vincent
- Length: 7 hrs and 8 mins
- Unabridged
-
Overall
-
Performance
-
Story
"Blueprint for Building a Successful Brand" by Arthur Harrison is an essential guide for creators, influencers, startups, and businesses aiming to navigate the complex world of brand-building in the digital age. This book provides listeners with actionable insights into crafting a compelling brand identity, positioning themselves in a competitive market, and creating meaningful connections with their audiences.
-
Blueprint for Building a Successful Brand
- Valuable Insights from Global Brands for Creators, Influencers, Startups & Businesses in the Digital Age
- Narrated by: Michael C. Vincent
- Length: 7 hrs and 8 mins
- Release date: 07-11-2024
- Language: English
-
"Blueprint for Building a Successful Brand" by Arthur Harrison is an essential guide for creators, influencers, startups, and businesses aiming to navigate the complex world of brand-building in the digital age.
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $22.99 or 1 Credit
Sale price: $22.99 or 1 Credit
-
-
-
Advanced Growth and Product Strategies for Technical B2B SaaS Founders and Execs
- Practical Insights to Drive Revenue with Strategy, Psychology, and Tactics
- By: Richmond Wong
- Narrated by: Richmond Wong
- Length: 6 hrs and 38 mins
- Unabridged
-
Overall
-
Performance
-
Story
The real-world, battle-tested concepts in this book focus heavily on influencing your buyer’s psyche (i.e. their “operating system”) so that you enjoy: Faster conversion of prospects.
-
Advanced Growth and Product Strategies for Technical B2B SaaS Founders and Execs
- Practical Insights to Drive Revenue with Strategy, Psychology, and Tactics
- Narrated by: Richmond Wong
- Length: 6 hrs and 38 mins
- Release date: 03-07-2024
- Language: English
-
The real-world, battle-tested concepts in this book focus heavily on influencing your buyer’s psyche (i.e. their “operating system”) so that you enjoy: Faster conversion of prospects.
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $22.99 or 1 Credit
Sale price: $22.99 or 1 Credit
-
-
-
User Tested
- How the World's Top Companies Use Human Insight to Create Great Experiences
- By: Janelle Estes, Andy MacMillan
- Narrated by: Lexi Mae
- Length: 6 hrs and 8 mins
- Unabridged
-
Overall
-
Performance
-
Story
User Tested delivers an eye-opening and compelling treatment of putting customers back at the center of your business model. In this book, you'll discover why the company that offers the best customer experience always wins and that real, three-dimensional people can't be reduced to data points on a graph.
-
User Tested
- How the World's Top Companies Use Human Insight to Create Great Experiences
- Narrated by: Lexi Mae
- Length: 6 hrs and 8 mins
- Release date: 15-02-2022
- Language: English
-
User Tested delivers an eye-opening and compelling treatment of putting customers back at the center of your business model....
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $21.99 or 1 Credit
Sale price: $21.99 or 1 Credit
-
-
-
A Brain for Business - A Brain for Life
- How Insights from Behavioral and Brain Science Can Change Business and Business Practice for the Better (The Neuroscience of Business Series)
- By: Shane O'Mara
- Narrated by: Mike Cooper
- Length: 6 hrs and 51 mins
- Unabridged
-
Overall
-
Performance
-
Story
Behavior change is hard, but O’Mara shows that by adopting strategies that are well-founded in the science of brain and behavior, individuals and organizations can adapt to the demands of the modern world.
-
A Brain for Business - A Brain for Life
- How Insights from Behavioral and Brain Science Can Change Business and Business Practice for the Better (The Neuroscience of Business Series)
- Narrated by: Mike Cooper
- Length: 6 hrs and 51 mins
- Release date: 04-05-2021
- Language: English
-
Behavior change is hard, but O’Mara shows that by adopting strategies that are well-founded in the science of brain and behavior individuals and organizations can adapt to the demands of the modern world....
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $25.99 or 1 Credit
Sale price: $25.99 or 1 Credit
-
-
-
Sandler Success Principles
- 11 Insights That Will Change the Way You Think and Sell
- By: Bruce Seidman, David Mattson
- Narrated by: Sean Pratt
- Length: 3 hrs and 4 mins
- Unabridged
-
Overall
-
Performance
-
Story
Discover the 11 insights that will change the way you think and sell. Improve performance through self-awareness and relationships. Mattson and Seidman - C-level executives at Sandler Training, a world leader in sales training - focus listeners on the 11 core principles that can reshape identity and promote professional growth.
-
Sandler Success Principles
- 11 Insights That Will Change the Way You Think and Sell
- Narrated by: Sean Pratt
- Length: 3 hrs and 4 mins
- Release date: 05-03-2018
- Language: English
-
Discover the 11 insights that will change the way you think and sell. Improve performance through self-awareness and relationships....
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $19.99 or 1 Credit
Sale price: $19.99 or 1 Credit
-
-
-
Insight Selling
- How to Sell Value & Differentiate Your Product with Insight Scenarios
- By: Michael Harris
- Narrated by: Dean Wendt
- Length: 1 hr and 39 mins
- Unabridged
-
Overall
-
Performance
-
Story
Selling value to B2B buyers today can feel like trying to stop a freight train that's hurtling towards the sales graveyard of commoditization and discounting. Today's empowered buyer has done research, has a clear idea of his or her firm's needs, and knows how much the firm is willing to pay.
-
Insight Selling
- How to Sell Value & Differentiate Your Product with Insight Scenarios
- Narrated by: Dean Wendt
- Length: 1 hr and 39 mins
- Release date: 02-04-2015
- Language: English
- How does a salesperson deliver insight so that it challenges the customer's thinking without challenging the customer? That's the question that this audiobook will answer....
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $9.99 or 1 Credit
Sale price: $9.99 or 1 Credit
-
-
-
Strategic Marketing
- Insights on Setting Smart Directions for Your Business
- By: Marcia Yudkin
- Narrated by: Marcia Yudkin
- Length: 2 hrs and 17 mins
- Unabridged
-
Overall
-
Performance
-
Story
Become the master of your business fate.With proper attention to marketing strategy, success is no accident. Time spent planning where you want your business to go and the customers you prefer to serve pays off. Discover also how to earn and keep trust, build a reputation, amplify sales and set your course for profit.Despite today's world of fierce economic, competitive and technical challenges, defining goals and maintaining your intended direction does not require an MBA or high-level number crunching.
-
Strategic Marketing
- Insights on Setting Smart Directions for Your Business
- Narrated by: Marcia Yudkin
- Length: 2 hrs and 17 mins
- Release date: 17-11-2011
- Language: English
- Become the master of your business fate.With proper attention to marketing strategy, success is no accident....
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $19.99 or 1 Credit
Sale price: $19.99 or 1 Credit
-
-
-
Upstream Marketing
- Unlock Growth Using the Combined Principles of Insight, Identity, and Innovation
- By: Tim Koelzer, Kristin Kurth
- Narrated by: Chris Abell
- Length: 6 hrs and 49 mins
- Unabridged
-
Overall
-
Performance
-
Story
How do Amazon, Apple, Google, Nike, Southwest Airlines, Starbucks, and The Walt Disney Company grow better and faster than others in the same industry? In Upstream Marketing, authors Tim Koelzer and Kristin Kurth share best practices, research, case studies, and analysis informed by their more than twenty years of experience helping transform client brands and businesses through their work at EquiBrand Consulting, a top management consultancy. The result is a groundbreaking deep-dive into the fundamentals of upstream marketing.
-
Upstream Marketing
- Unlock Growth Using the Combined Principles of Insight, Identity, and Innovation
- Narrated by: Chris Abell
- Length: 6 hrs and 49 mins
- Release date: 20-05-2021
- Language: English
-
Authors Tim Koelzer and Kristin Kurth share best practices, research, case studies, and analysis informed by their more than twenty years of experience helping transform client brands and businesses through their work at EquiBrand Consulting, a top management consultancy....
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $22.99 or 1 Credit
Sale price: $22.99 or 1 Credit
-
-
-
The Decade of Do
- Insights Shaping the Future of Marketing and Communications
- By: Richard Brett, Brian Corrigan, Bridget Jung
- Narrated by: Richard Brett
- Length: 5 hrs and 31 mins
- Unabridged
-
Overall
-
Performance
-
Story
Since the start of the advertising industry in the 19th century, it has been about telling. Now, thanks to the social media and digital revolution, everyone has a voice. Welcome to the decade of do - a new era for marketing and communications. It’s a time when people, brands, and organizations are taking on the world’s problems and trying to solve them. This book looks at why this is happening, the pioneers who are driving it forward, and what this means for the rest of us.
-
The Decade of Do
- Insights Shaping the Future of Marketing and Communications
- Narrated by: Richard Brett
- Length: 5 hrs and 31 mins
- Release date: 15-12-2020
- Language: English
-
Welcome to the decade of do - a new era for marketing and communications. It’s a time when people, brands, and organizations are taking on the world’s problems and trying to solve them....
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $22.99 or 1 Credit
Sale price: $22.99 or 1 Credit
-
-
-
Behind Every Good Decision
- How Anyone Can Use Business Analytics to Turn Data into Profitable Insight
- By: Piyanka Jain, Puneet Sharma
- Narrated by: Karen Saltus
- Length: 5 hrs and 49 mins
- Unabridged
-
Overall
-
Performance
-
Story
List the hottest buzzwords in business today and "analytics" is bound to come out near the top. But to most people, analytics implies complex tools and technical experts manipulating massive amounts and varieties of information (i.e.,"Big Data"). But complex Big Data analytics isn't the only game in town. And many people don't realize that a business doesn't need data scientists and complex tools to derive useful information and valuable benefits from any amount of raw data.
-
Behind Every Good Decision
- How Anyone Can Use Business Analytics to Turn Data into Profitable Insight
- Narrated by: Karen Saltus
- Length: 5 hrs and 49 mins
- Release date: 05-11-2014
- Language: English
- List the hottest buzzwords in business today and "analytics" is bound to come out near the top....
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $21.99 or 1 Credit
Sale price: $21.99 or 1 Credit
-
-
-
The Marketing Attitude
- Insights That Help You Build a Worthy Business
- By: Marcia Yudkin
- Narrated by: Marcia Yudkin
- Length: 1 hr and 47 mins
- Unabridged
-
Overall
-
Performance
-
Story
Happily create customers for keeps.If marketing is the art of creating a customer, smart marketing creates customers who want to stick around and who match the values and approach of the business owner or organization. Discover the assumptions and actions underpinning the ability to build a solid base of customers you enjoy doing business with.
-
The Marketing Attitude
- Insights That Help You Build a Worthy Business
- Narrated by: Marcia Yudkin
- Length: 1 hr and 47 mins
- Release date: 15-12-2011
- Language: English
- Happily create customers for keeps.If marketing is the art of creating a customer, smart marketing creates customers who want to stick around and who match the values and approach of the business owner or organization....
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $19.99 or 1 Credit
Sale price: $19.99 or 1 Credit
-
-
-
Wit, Wisdom and the Business of Weddings
- A Compendium of Ideas, Insight, and Inspiration from an Industry Leader
- By: Alan Berg CSP
- Narrated by: Alan Berg CSP
- Length: 4 hrs and 28 mins
- Unabridged
-
Overall
-
Performance
-
Story
Part "how to do" and part "how to think", Wit, Wisdom and the Business of Weddings is your companion on a journey to a more successful wedding business. Alan Berg has been called "the leading international speaker and expert on the business of weddings and events", and he's been writing articles and blogs for years.
-
Wit, Wisdom and the Business of Weddings
- A Compendium of Ideas, Insight, and Inspiration from an Industry Leader
- Narrated by: Alan Berg CSP
- Length: 4 hrs and 28 mins
- Release date: 06-12-2019
- Language: English
-
Part "how to do" and part "how to think", Wit, Wisdom and the Business of Weddings is your companion on a journey to a more successful wedding business....
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $16.99 or 1 Credit
Sale price: $16.99 or 1 Credit
-
-
-
Marketing Magnifier
- More Insight. More Measurable Growth. More Customers
- By: Anthony Milia
- Narrated by: Logan Foster
- Length: 5 hrs and 11 mins
- Unabridged
-
Overall
-
Performance
-
Story
There are plenty of how-to marketing guides out there, but this one focuses on tried-and-true methods that are essential for every business. No, it won’t walk you through how to set up a social media page, but it will offer you the advice you can implement today to see results like more customers and better performance in your marketing.
-
Marketing Magnifier
- More Insight. More Measurable Growth. More Customers
- Narrated by: Logan Foster
- Length: 5 hrs and 11 mins
- Release date: 16-03-2023
- Language: English
-
There are plenty of how-to marketing guides out there, but this one focuses on tried-and-true methods that are essential for every business. No, it won’t walk you through how to set up a social media page....
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $22.99 or 1 Credit
Sale price: $22.99 or 1 Credit
-
-
-
Persuading People to Buy
- Insights on Marketing Psychology That Pay Off for Your Company, Professional Practice or Nonprofit Organization
- By: Marcia Yudkin
- Narrated by: Marcia Yudkin
- Length: 2 hrs and 10 mins
- Unabridged
-
Overall
-
Performance
-
Story
Attract interest, then nail the sale. With attention spans mercilessly short, you can't afford to approach customers with anything but the very strongest, most on-target pitch. Learn how to capture the interest of perfect prospects for your product, service or cause, then convince them to complete an order. This pithy, provocative book from a master of creative marketing offers both timeless principles of persuasion and insights from recent research and marketing trends. Real-life examples illustrate Marcia Yudkin's advice....
-
Persuading People to Buy
- Insights on Marketing Psychology That Pay Off for Your Company, Professional Practice or Nonprofit Organization
- Narrated by: Marcia Yudkin
- Length: 2 hrs and 10 mins
- Release date: 17-11-2011
- Language: English
- Attract interest, then nail the sale.With attention spans mercilessly short, you can't afford to approach customers with anything but the very strongest, most on-target pitch....
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $19.99 or 1 Credit
Sale price: $19.99 or 1 Credit
-
-
-
In-Market Leads
- How Big Data, Artificial Intelligence and Behavioral Insights Are Re-Inventing Lead Generation and Putting Smart Marketing Executives in Control of Revenue Growth and Profits
- By: Christian Shaffer, Robert Gandley
- Narrated by: Kevin Kollins
- Length: 29 mins
- Unabridged
-
Overall
-
Performance
-
Story
Imagine if you knew the full contact information for every person who was in-market and actively pursuing a purchase of what you sell. If, as a skilled marketer, you had this information, could you convert them? In-Market Leads is an executive briefing that will serve as a fresh revelation and profound opportunity for marketing executives that heed its call.
-
In-Market Leads
- How Big Data, Artificial Intelligence and Behavioral Insights Are Re-Inventing Lead Generation and Putting Smart Marketing Executives in Control of Revenue Growth and Profits
- Narrated by: Kevin Kollins
- Length: 29 mins
- Release date: 29-06-2017
- Language: English
- Imagine if you knew the full contact information for every person who was in-market and actively pursuing a purchase of what you sell....
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $5.99 or 1 Credit
Sale price: $5.99 or 1 Credit
-
-
-
Insight-Led Selling
- Adopt an Executive Mindset, Build Credibility, Communicate with Impact
- By: Stephen Timme, Melody Astley
- Narrated by: Paul Schmidt, Stephen Timme, Melody Astley
- Length: 4 hrs and 52 mins
- Unabridged
-
Overall
-
Performance
-
Story
You have a vital mission as a sales professional: to generate revenue for your company and ensure its continued success. But in today’s selling landscape, buyers are more educated than ever. You need a way to cut through the noise and navigate new complexities.
-
Insight-Led Selling
- Adopt an Executive Mindset, Build Credibility, Communicate with Impact
- Narrated by: Paul Schmidt, Stephen Timme, Melody Astley
- Length: 4 hrs and 52 mins
- Release date: 28-10-2021
- Language: English
-
You have a vital mission as a sales professional: to generate revenue for your company and ensure its continued success. But in today’s selling landscape, buyers are more educated than ever. You need a way to cut through the noise and navigate new complexities....
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $16.99 or 1 Credit
Sale price: $16.99 or 1 Credit
-
-
-
Meatier Marketing Copy
- Insights on Copywriting That Generates Leads and Sparks Sales
- By: Marcia Yudkin
- Narrated by: Marcia Yudkin
- Length: 2 hrs and 25 mins
- Unabridged
-
Overall
-
Performance
-
Story
Unleash the power of words to sell.It's easier to attract potential customers and persuade them to buy when you understand your audience and respect the nuances of language. Discover how to select tone, details, imagery, numbers, facts, verb tenses, punctuation, pronouns and more to create rapport and inspire an opt-in, an inquiry or a sale.
-
Meatier Marketing Copy
- Insights on Copywriting That Generates Leads and Sparks Sales
- Narrated by: Marcia Yudkin
- Length: 2 hrs and 25 mins
- Release date: 13-12-2011
- Language: English
- Unleash the power of words to sell.It's easier to attract potential customers and persuade them to buy when you understand your audience and respect the nuances of language....
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $19.99 or 1 Credit
Sale price: $19.99 or 1 Credit
-
-
-
Eureka!
- The Science and Art of Insights
- By: Andrew Grenville
- Narrated by: Andrew Grenville
- Length: 4 hrs and 55 mins
- Unabridged
-
Overall
-
Performance
-
Story
Arriving at a clear and powerful insight is harder than it seems. Our pattern-making brains are subject to many biases. We can’t see our blind spots and are often led down the wrong path by tunnel vision. As an industry we don’t think much about how we arrive at an insight; we just do some analysis and assume it’s the best it can be. But is it? Intelligence analysts, doctors, detectives, lawyers, psychologists, and other sense-makers have grappled with questions of cognitive bias and misperception and how these limitations affect their insights.
-
Eureka!
- The Science and Art of Insights
- Narrated by: Andrew Grenville
- Length: 4 hrs and 55 mins
- Release date: 15-07-2020
- Language: English
-
Arriving at a clear and powerful insight is harder than it seems. Our pattern-making brains are subject to many biases. We can’t see our blind spots and are often led down the wrong path by tunnel vision....
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $16.99 or 1 Credit
Sale price: $16.99 or 1 Credit
-
-
-
UP! Your Service New Insights
- True Stories of Winners and Losers in the Quest for Superior Service
- By: Ron Kaufman
- Narrated by: Adam Danoff
- Length: 5 hrs and 45 mins
- Unabridged
-
Overall
-
Performance
-
Story
These are true stories of winners and losers in the quest for superior service. Who wins? Who loses? It's up to you! Benchmark the best service innovations (Chapter 5: Generating New Ideas). Discover how to keep your customers happy, loyal, and buying more (Chapter 10: Building Up Your Business). Find out who makes the biggest mistakes in service and what you must avoid (Chapter 13: The Infinite Absurdity Awards).
-
UP! Your Service New Insights
- True Stories of Winners and Losers in the Quest for Superior Service
- Narrated by: Adam Danoff
- Length: 5 hrs and 45 mins
- Release date: 04-11-2015
- Language: English
- These are true stories of winners and losers in the quest for superior service. Who wins? Who loses? It's up to you! Benchmark the best service innovations....
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from Wish List failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Non-member price: $22.99 or 1 Credit
Sale price: $22.99 or 1 Credit
-