Showing results by publisher "Penguin Audio" in Communication & Social Skills

After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists. Never Split the Difference takes you inside his world of high-stakes negotiations, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered the most - when people’s lives were at stake.

Trial lawyer Jefferson Fisher has gained millions of followers through short, simple, practical videos teaching people how to argue less and talk more. And now he offers a tried-and-true framework that will show you how to transform your life and your relationships. His down-to-earth teachings and actionable strategies have helped countless people navigate life’s toughest situations.

Who and what are supercommunicators? They're the people who can steer a conversation to a successful conclusion. They are able to talk about difficult topics without giving offence. They know how to make others feel at ease and share what they think. They're brilliant facilitators and decision-guiders. How do they do it? In this book, Charles Duhigg unravels the secrets of the supercommunicators to reveal the art - and the science - of successful communication. He unpicks the different types of everyday conversation and pinpoints why some go smoothly while others swiftly fall apart.

Do you wish you could decode people? Do you want a formula for charisma? Do you want to know exactly what to say to your boss, your date or your networking partner? You need to know how people work. As a human behaviour investigator, Vanessa Van Edwards studies the hidden forces that drive our behaviour patterns in her lab - and she's cracked the code. In Captivate she shares a wealth of shortcuts, systems and behaviour hacks derived from her research, to help you take charge of interactions at work and at home.

What would happen if a shy introvert lived like a gregarious extrovert for one year? If she knowingly and willingly put herself in perilous social situations that she’d normally avoid at all costs? Jessica Pan is going to find out. When she found herself jobless and friendless, sitting in the familiar Jess-shaped crease on her sofa, she couldn't help but wonder what life might have looked like if she had been a little more open to new experiences and new people, a little less attached to going home instead of going to the pub.

Penguin presents the audiobook edition of The Asshole Survival Guide written and read by Robert I Sutton. Being around assholes, whether at work or elsewhere, can damage performance and affect wellbeing: having one asshole in a team has been shown to reduce performance by 30-40%. And social media has only given rise to further incivility - 40% of people have experienced harassment online.

Cues - the tiny signals we send to others 24/7 through our body language, facial expressions, word choices and vocal inflection - have a massive impact on how we, and our ideas, come across. Our cues can either enhance our message or undermine it. In this entertaining and accessible guide to the hidden language of cues, Vanessa Van Edwards teaches you how to convey power, trust, leadership, likability and charisma in every interaction.

If you are going to care for someone, you must first understand them. If you're going to hire, marry, or befriend someone, you have to be able to see them. And yet we humans don't do this well. All around us are people who feel invisible, unseen, misunderstood. In How to Know a Person, Brooks sets out to help us to do better, posing questions that are essential for all of us. If you want to know a person, what kind of attention should you cast on them? What kind of conversations should you have? What parts of a person's story should you pay attention to?

Are you overshadowed by the narcissists in your life? Are you worn out by their constant demands for attention, their absolute belief they are right (even when clearly they are not), their determination to do what they want (regardless of impact) and their baffling need to control everyone and everything around them? In this thought-provoking, sanity-saving book, Thomas Erikson helps you understand what makes narcissists tick and, crucially, how to handle them without wearing yourself out in the process.

What you'll find here is practical magic: unique knowledge, drawn from a variety of sciences, revealing what charisma really is and how it works. You'll get both the insights and the techniques you need to apply this knowledge. The world will become your lab and every person you meet a chance to experiment. The Charisma Myth is a mix of fun stories, sound science and practical tools. Cabane takes a scientific approach to a heretofore mystical topic, covering what charisma actually is, how it is learned, what its side effects are and how to handle them.

The lifeblood of any free society is persuasion: changing other people's minds to enable real change. But America is suffering a crisis of faith in persuasion that is putting its democracy and the planet itself at risk. People increasingly write each other off instead of seeking to win each other over. In The Persuaders best-selling author Anand Giridharadas takes us inside these movements and battles, seeking out the dissenters who continue to champion persuasion in an age of polarisation.

Being deprived of gathering has revealed just how important it is to us; to connect with others, collaborate, share ideas and create moving, life-affirming experiences. At a time when coming together is more crucial than ever, Priya Parker sets forth a human-centred approach to gathering that can help everyone create meaningful, memorable experiences in their lives, large and small, for work and for play.

Renowned media scholar Sherry Turkle investigates how a flight from conversation undermines our relationships, creativity, and productivity - and why reclaiming face-to-face conversation can help us regain lost ground. We live in a technological universe in which we are always communicating. And yet we have sacrificed conversation for mere connection. Preeminent author and researcher Sherry Turkle has been studying digital culture for over 30 years. Long an enthusiast for its possibilities, here she investigates a troubling consequence.

Drawing on her years of experience as a clinical psychologist, as well as her growing and dedicated social media community, Dr Martha Deiros Collado's first book is the must-have toolkit for any parent. With humour, boundless energy, wit and warmth, Dr Martha tackles it all; from how to talk about honesty and lies, death, co-parenting, consent, gender, attachment, boundaries, and tantrums, as well as the small but critical day to day challenges parents face.

All of us have to deal with difficult people. Whether we’re asking our neighbour to move a fence or our boss for a pay rise, we can struggle to avoid arguments and get what we want. Laurence and Emily Alison are world leaders in forensic psychology and they specialise in the most difficult interactions imaginable: criminal interrogations. They advise and train the police, security agencies, the FBI and the CIA on how to deal with extremely dangerous suspects when the stakes are high.

Penguin presents the audiobook edition of Thank You for Arguing, written and read by Jay Heinrichs - your ultimate guide to the art of winning arguments, in a brand-new edition. Everyone is always trying to persuade us of something: politicians, advertising, the media and most definitely our families. Thank You for Arguing is your master class in the art of persuasion, taught by professors ranging from Bart Simpson to Winston Churchill.

How do we say what we truly mean? How can we learn to listen with compassion and understanding? How do we find true connection with one another? Celebrated Zen master Thich Nhat Hanh shares the five steps to truly mindful communication. Drawing on his experience working with couples, families, colleagues and even on international conflict, the world's most famous monk has created a simple guide to communicating with yourself, others and the world.

Few of us realise that our language in the workplace inhibits creative problem-solving and escalates uncertainty and stress. In both high-pressure situations and everyday scenarios, in each meeting and email, we have the opportunity to empower our colleagues by using the right words. In Leadership Is Language, Former US Navy captain David Marquet expands on his best-selling leadership book Turn the Ship Around! and shows managers and leaders the next step in their development: how to enable their team through communication.

In No Hard Feelings, you'll learn how to navigate the emotional minefield that is the modern workplace, and express your feelings and identity at work. After all, the financial success of the 21st century depends on it. Without the ability to communicate and correct stress, we risk burnout. Without emotions, we cannot make decisions, influence others, or be creative. As our jobs become more collaborative, complex, and stressful - as well as the centre of our identities - effectively embracing emotion will only become more important.

Do you have a heightened sense of empathy? Do you often notice details that others ignore? Do you ever feel overwhelmed in a busy, loud environment? If you answered yes to any of those questions, chances are you're a 'highly sensitive person', along with one fifth of the population. Highly sensitive people exemplify our most humane traits. They embody not just emotional sensitivity - qualities like empathy, kindness, and concern for strangers - but physical sensitivity too, processing all information very deeply.