Conflict Resolution & Mediation

We're trying to get something done that really matters to us....

Os integrantes do Projeto de Negociação de Harvard mostram como lidar com conversas difíceis com mais habilidade e confiança....

Gillespie explains how workplace psychopaths - from bosses to clients, colleagues and customers - see the world, and highlights their devastating impact on workplaces....

Carol Juergenen Sheets and Allan J. Katz have created a workbook/roadmap for rebuilding relationships damaged by sexual addiction and other forms of infidelity.

The Anatomy of Peace shows how to get past the preconceived ideas and self-justifying reactions that keep us from seeing the world clearly and dealing with it effectively....

Making progress on complex, problematic situations requires a new approach to working together: transformative facilitation, a structured and creative process for removing the obstacles to fluid forward movement. This book is for anyone who helps people work together....

How to avoid the number one management problem and never let people take advantage of you again....

Discover the science-based secrets to reducing workplace stress, building unwavering resilience, and achieving success through the power of conversation.

Discover valuable insights into the importance of people management in the business context with "People Management: Developing Talents and Boosting Organizations."

Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves....

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create....

Conflict is an opportunity. Use it wisely and you will unlock value in you, your team and your organisation.

Life is a series of negotiations, whether or not you think of yourself as a negotiator....

From the authors of Leadership and Self-Deception comes a new edition of this best seller that has been thoroughly revised to more effectively address the diversity, equity, and inclusion challenges that plague our communities and hinder our organizations....

This book will inspire you to control the negotiation before you enter the room....

Unresolved conflict is workplace kryptonite. Learn how to develop the mindset and skills to defuse disagreements, overcome division, and turn conflict into an opportunity for growth....

A classic guide to tricks and tactics for winning arguments, with commentary on the use of and defense against each tactic. The best summary of this audiobook is "being right doesn’t mean you’re gonna win, and this is why"....

Toxic Workplace! is the first book to tackle the underlying systems issues that enable a toxic person to create a path of destruction in an organization, pervading others' thoughts and energies, even undermining their very sense of well-being....

101 Tough Conversations to Have with Employees offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees, helping to sidestep potential awkwardness and meet issues head-on....

Stoic at Work is for anyone with a job, applying ancient wisdom to the modern workplace set out in 49 rules....

Once you realize the potential for change, the book's simple steps, examples, and scripts explain how to right even the most hopeless situations....

Managing conflict is a core capability for today's leaders. In this book, Mark Rosenberg draws on his extensive experience as an executive coach and mediator to provide leaders with insights and practical tools to improve communication and master hard conversations.

Filled with exercises, assessments, and real-life examples, this empowering guide helps you recognize what's been making you a victim....

It's about the stuff you learn when you've worked for a boss you'd swear jumped out of a Dilbert cartoon; worked in a business whose performance careened up and down....

This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive....