Customer Delight
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Delight Your Customers
- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
- By: Steve Curtin
- Narrated by: Sean Pratt
- Length: 6 hrs and 29 mins
- Unabridged
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Delight Your Customers reveals three truths common to all exceptional customer service experiences and presents seven behaviors that, when demonstrated by employees, distinguish extraordinary customer service from the ordinary transactional customer service to which consumers have become accustomed. With real-world stories and many examples from a variety of industries, this audiobook is a resource that will help listeners everywhere take their customer service from ordinary to extraordinary!
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Delight Your Customers
- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
- Narrated by: Sean Pratt
- Length: 6 hrs and 29 mins
- Release date: 02-07-2013
- Language: English
- This audiobook is a resource that will help listeners everywhere take their customer service from ordinary to extraordinary....
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Non-member price: $21.99 or 1 Credit
Sale price: $21.99 or 1 Credit
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Above the Line
- How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results
- By: Michael Henderson
- Narrated by: Glen McCready
- Length: 8 hrs and 48 mins
- Unabridged
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Above the Line: How to Create a Company Culture That Engages Employees, Delights Customers, and Delivers Results offers all leaders a handbook for leveraging an organization's culture to engage staff, increase customer satisfaction, and streamline business performance. A groundbreaking work, this book reveals what it takes to achieve optimum results from your organizational culture without employing the use of external consultants. This organic, in-house approach to company culture transformation saves both time and money.
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Above the Line
- How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results
- Narrated by: Glen McCready
- Length: 8 hrs and 48 mins
- Release date: 27-07-2020
- Language: English
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Above the Line: How to Create a Company Culture That Engages Employees, Delights Customers, and Delivers Results offers all leaders a handbook for leveraging an organization's culture to engage staff, increase customer satisfaction, and streamline business performance....
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Non-member price: $26.99 or 1 Credit
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Holistic Email Marketing
- A Practical Philosophy to Revolutionise Your Business and Delight Your Customers
- By: Kath Pay
- Narrated by: Kath Pay
- Length: 6 hrs and 37 mins
- Unabridged
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Adopting a holistic approach to email marketing will help you break through barriers, serve your customers better and drive stronger results for your company. Holistic Email Marketing is a reliable source of up-to-date, practical guidance, inspiration and thought leadership to make your email marketing programmes dynamic.
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Holistic Email Marketing
- A Practical Philosophy to Revolutionise Your Business and Delight Your Customers
- Narrated by: Kath Pay
- Length: 6 hrs and 37 mins
- Release date: 27-07-2023
- Language: English
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Adopting a holistic approach to email marketing will help you break through barriers, serve your customers better and drive stronger results for your company....
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Non-member price: $21.99 or 1 Credit
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Driven to Delight
- Delivering World-Class Customer Experience the Mercedes-Benz Way
- By: Joseph A. Michelli
- Narrated by: Joseph A. Michelli
- Length: 7 hrs and 31 mins
- Unabridged
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Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.
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Driven to Delight
- Delivering World-Class Customer Experience the Mercedes-Benz Way
- Narrated by: Joseph A. Michelli
- Length: 7 hrs and 31 mins
- Release date: 06-12-2015
- Language: English
- Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy....
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Non-member price: $28.99 or 1 Credit
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Likeable Social Media (Third Edition)
- How to Delight Your Customers, Create an Irresistible Brand, & Be Generally Amazing on All Social Networks That Matter
- By: Dave Kerpen, Michelle Greenbaum, Rob Berk
- Narrated by: Marlin May
- Length: 9 hrs and 34 mins
- Unabridged
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Harness the power of social media to attract new customers and transform your business! More than three billion people are now on social media. If you're not in the social media marketing game, you're not in the game at all. From one of the world's leading figures in the world of social media marketing, Likeable Social Media reveals everything you need to know about building your brand and attracting and retaining loyal customers through smart, savvy social media engagement.
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Likeable Social Media (Third Edition)
- How to Delight Your Customers, Create an Irresistible Brand, & Be Generally Amazing on All Social Networks That Matter
- Narrated by: Marlin May
- Length: 9 hrs and 34 mins
- Release date: 04-08-2021
- Language: English
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From one of the world's leading figures in the world of social media marketing, Likeable Social Media reveals everything you need to know about building your brand and attracting and retaining loyal customers through smart, savvy social media engagement....
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Non-member price: $24.99 or 1 Credit
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Crafting the Customer Experience For People Not like You
- How to Delight and Engage the Customers Your Competitors Don't Understand
- By: Kelly McDonald
- Narrated by: Vanessa Hart
- Length: 5 hrs and 46 mins
- Unabridged
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A "one-size fits all" approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographic differences in order to meet or exceed customers' service expectations. Crafting the Customer Experience for People Not like You explains how companies, brands, and products struggling to differentiate themselves in a sea of sameness can foster long-term loyalty and brand preference with exceptional and customized customer service.
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Crafting the Customer Experience For People Not like You
- How to Delight and Engage the Customers Your Competitors Don't Understand
- Narrated by: Vanessa Hart
- Length: 5 hrs and 46 mins
- Release date: 09-07-2020
- Language: English
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A "one-size fits all" approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographic differences in order to meet or exceed customers' service expectations....
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Non-member price: $22.99 or 1 Credit
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Likeable Social Media
- How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on Facebook (& Other Social Networks)
- By: Dave Kerpen
- Narrated by: Christopher Prince
- Length: 7 hrs and 23 mins
- Unabridged
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The secret to successful word-of-mouth marketing on the social web is easy: be likeable. A friend's recommendation is more powerful than any advertisement. In the world of Facebook, Twitter, and beyond, that recommendation can travel farther and faster than ever before. Likeable Social Media helps you harness the power of word-of-mouth marketing to transform your business. Listen to your customers and prospects. Deliver value, excitement, and surprise. And most important, learn how to truly engage your customers and help them spread the word.
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Likeable Social Media
- How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on Facebook (& Other Social Networks)
- Narrated by: Christopher Prince
- Length: 7 hrs and 23 mins
- Release date: 28-07-2021
- Language: English
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The secret to successful word-of-mouth marketing on the social web is easy: be likeable....
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Non-member price: $23.99 or 1 Credit
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Likeable Social Media (Revised and Expanded)
- How to Delight Your Customers, Create an Irresistible Brand, and Be Amazing on Facebook, Twitter, LinkedIn, Instagram, Pinterest, and More
- By: Dave Kerpen, Carrie Kerpen - foreword, Mallorie Rosenbluth, and others
- Narrated by: Gary Regal
- Length: 8 hrs and 50 mins
- Unabridged
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A friend's recommendation is more powerful than any advertisement. In the world of Facebook, Twitter, Vine, Instagram, and beyond, that recommendation can travel farther and faster than ever before. Packed with brand-new case studies from today's emerging social sites, this updated edition of Likeable Social Media helps you harness the power of word-of-mouth marketing to transform your business. Listen to your customers and prospects. Deliver value, excitement, and surprise. And most important, learn how to truly engage your customers and help them spread the word.
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Likeable Social Media (Revised and Expanded)
- How to Delight Your Customers, Create an Irresistible Brand, and Be Amazing on Facebook, Twitter, LinkedIn, Instagram, Pinterest, and More
- Narrated by: Gary Regal
- Length: 8 hrs and 50 mins
- Release date: 27-07-2021
- Language: English
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Packed with brand-new case studies from today's emerging social sites, this updated edition of Likeable Social Media helps you harness the power of word-of-mouth marketing to transform your business....
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Non-member price: $24.99 or 1 Credit
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The Power of Lean Process
- Increase Profits, Delight Customers and Improve Your Company's Culture
- By: Erik Young
- Narrated by: Erik Young
- Length: 3 hrs and 16 mins
- Unabridged
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Operations is at the core of service delivery and meeting Customer demands and is usually the first function startup companies create. As a company grows, however, management attention must focus on nonoperational areas, such as sales growth and finance, for good reason. What I've experienced is that in many companies, focus does not always return to operations at the level a company needs for it to be successful. As a company grows rapidly, a failure to keep operations top of mind can sometimes can leave existing customers behind.
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The Power of Lean Process
- Increase Profits, Delight Customers and Improve Your Company's Culture
- Narrated by: Erik Young
- Length: 3 hrs and 16 mins
- Release date: 29-07-2020
- Language: English
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Operations is at the core of service delivery and meeting Customer demands and is usually the first function startup companies create. As a company grows, however, management attention must focus on nonoperational areas, such as sales growth and finance, for good reason....
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Non-member price: $16.99 or 1 Credit
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Magic of Marketing
- Everything About Delivering Exceptional Customer Delight to Generating Extraordinary Profits
- By: Emily Goldstein
- Narrated by: Ken Maxon
- Length: 2 hrs and 26 mins
- Unabridged
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There is a lot of chatter about marketing, and why not? After all, marketing plays a vital role in the success of a company. They say that the buck stops at the marketing department. Profits are determined more by what marketing people do than anything else.
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Magic of Marketing
- Everything About Delivering Exceptional Customer Delight to Generating Extraordinary Profits
- Narrated by: Ken Maxon
- Length: 2 hrs and 26 mins
- Release date: 08-02-2017
- Language: English
- There is a lot of chatter about marketing, and why not....
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Non-member price: $9.99 or 1 Credit
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Mercedes-Benz. Driven to Delight (Spanish Edition)
- Estrategias de excelencia en el servico al cliente [Delivering World-Class Customer Experience the Mercedes-Benz Way]
- By: Joseph A. Michelli
- Narrated by: Bern Hoffman
- Length: 7 hrs and 54 mins
- Unabridged
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Mercedes-Benz Driven to Delight revela el plan de acción que utilizó esta compañía en Estados Unidos para catapultar a la empresa al primer lugar en los rankings de estudios nacionales de satisfacción al cliente, al tiempo que mantuvo el crecimiento del negocio. Esta es la historia de cómo la organización supo identificar los deseos, necesidades y sueños de sus clientes.
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Mercedes-Benz. Driven to Delight (Spanish Edition)
- Estrategias de excelencia en el servico al cliente [Delivering World-Class Customer Experience the Mercedes-Benz Way]
- Narrated by: Bern Hoffman
- Length: 7 hrs and 54 mins
- Release date: 23-01-2020
- Language: Spanish
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Esta es la historia de cómo Mercedes Benz supo identificar los deseos, necesidades y sueños de sus clientes. El plan que ayudó a hacer de Mercedes-Benz una de las organizaciones más efectivas del mundo en el servicio al cliente....
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Non-member price: $19.99 or 1 Credit
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Digital Delight: Second Edition
- Planning, Measuring, and Optimizing Great Digital Customer and Employee Experiences
- By: Greg Kihlström
- Narrated by: Kenneth Montgomery
- Length: 2 hrs and 26 mins
- Unabridged
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We are living in the age of experience. With the proliferation of tools that allow better and more holistic design of customer experience and employee experience, comes an increased ability to measure, analyze, and optimize. This new age of increased integration means that successful CX and EX involves many teams and departments within an organization to become successful.
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Digital Delight: Second Edition
- Planning, Measuring, and Optimizing Great Digital Customer and Employee Experiences
- Narrated by: Kenneth Montgomery
- Length: 2 hrs and 26 mins
- Release date: 18-11-2022
- Language: English
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We are living in the age of experience. With the proliferation of tools that allow better and more holistic design of customer experience and employee experience, comes an increased ability to measure, analyze, and optimize....
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