Kelly McDonald
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It's Time to Talk About Race at Work
- Every Leader's Guide to Making Progress on Diversity, Equity, and Inclusion
- By: Kelly McDonald
- Narrated by: Carolyn Jania
- Length: 5 hrs and 2 mins
- Unabridged
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Many White leaders want to create change but don't know how to do so appropriately and effectively. How do you know where the blind spots are that can create obstacles for people of color? Your intentions may be sincere and heartfelt, but intentions aren't enough....
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It's Time to Talk About Race at Work
- Every Leader's Guide to Making Progress on Diversity, Equity, and Inclusion
- Narrated by: Carolyn Jania
- Length: 5 hrs and 2 mins
- Release date: 20-07-2021
- Language: English
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Non-member price: $21.99 or 1 Credit
Sale price: $21.99 or 1 Credit
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Crafting the Customer Experience For People Not like You
- How to Delight and Engage the Customers Your Competitors Don't Understand
- By: Kelly McDonald
- Narrated by: Vanessa Hart
- Length: 5 hrs and 46 mins
- Unabridged
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Overall
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Performance
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A "one-size fits all" approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographic differences in order to meet or exceed customers' service expectations....
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Crafting the Customer Experience For People Not like You
- How to Delight and Engage the Customers Your Competitors Don't Understand
- Narrated by: Vanessa Hart
- Length: 5 hrs and 46 mins
- Release date: 09-07-2020
- Language: English
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Non-member price: $22.99 or 1 Credit
Sale price: $22.99 or 1 Credit
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How to Work With and Lead People Not Like You
- Practical Solutions for Today's Diverse Workplace
- By: Kelly McDonald
- Narrated by: Stephanie Richardson
- Length: 4 hrs and 2 mins
- Unabridged
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Whether you're leading a diverse team, working in a challenging cross-cultural environment, or simply working with people who are "not like you," you need to be able to get along with everyone as a team, to get the work done....
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How to Work With and Lead People Not Like You
- Practical Solutions for Today's Diverse Workplace
- Narrated by: Stephanie Richardson
- Length: 4 hrs and 2 mins
- Release date: 30-07-2024
- Language: English
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Non-member price: $16.99 or 1 Credit
Sale price: $16.99 or 1 Credit
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