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Into The Omniverse
- By: Route Mobile
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Customer Communications is evolving. With modern channels and real-time interactions, it is becoming more complex. On this podcast, we dive deeper into these communication channels (SMS, Email, WhatsApp, RCS, Viber) and explore the multiple use cases and trends. We talk with experts from various OTT channels, CRM providers, and CX platforms to unravel perspectives from different industries. Into The Omniverse gives you a closer look at how various channels can influence your CX strategy, the multiple use cases, and some key insights from the CPaaS industry that you won't find anywhere else.
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