Into The Omniverse cover art

Into The Omniverse

By: Route Mobile
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  • Summary

  • Customer Communications is evolving. With modern channels and real-time interactions, it is becoming more complex. On this podcast, we dive deeper into these communication channels (SMS, Email, WhatsApp, RCS, Viber) and explore the multiple use cases and trends. We talk with experts from various OTT channels, CRM providers, and CX platforms to unravel perspectives from different industries. Into The Omniverse gives you a closer look at how various channels can influence your CX strategy, the multiple use cases, and some key insights from the CPaaS industry that you won't find anywhere else.
    Route Mobile
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Episodes
  • EP 01 | The Magic of RCS, feat. Stephen Brough, Google

    EP 01 | The Magic of RCS, feat. Stephen Brough, Google
    Jan 31 2024

    The Magic of RCS - Building native Android-rich messaging, the new standard in customer engagement within CPaaS

    In this first episode, learn about the latest developments in RCS Business Messaging. Hear from our industry experts on how native Android-rich messaging and Apple's adoption of RCS will revolutionize customer engagement, allowing for modern text communication features between Android and iOS devices.
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    30 mins
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