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The Connected Hospital

By: touch point media
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  • Summary

  • The Connected Hospital is a podcast that covers current topical news and trends about Health IT, new technologies in the industry, and the challenges faced in today’s fast-paced hospital and healthcare environment. This podcast is targeted for Health IT leaders inside and outside of the hospital.
    touch point media © 2020. All rights reserved.
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Episodes
  • TCH23 - Extracting Data from Voice Recognition to Disrupt Care

    TCH23 - Extracting Data from Voice Recognition to Disrupt Care
    Sep 27 2021
    Authenticx built a platform to get to the heart of why patients are reaching out to customer service call centers, and brings to the surface real-time trends across all customer interactions. After just two months using the platform, a national hospital system surfaced the need for agent empathy training, identified the agents who needed it, and in turn, increased empathy scores by an average of 5 points. See how they gain a comprehensive view of performance. Authenticx uses existing telephony platforms and know how each contact center is performing. Reduces unnecessary calls to determine what to fix. Helps organizations learn why people are reaching out, obtaining real-time results. Increases insights for organizations. Uses conversational data to hear every customer’s voice and surface critical insights. Authenticx founder Amy Brown, was the COO of a global medical insurance company and knew that her operations team had an opportunity to be a transformational insights center for their organization. Today, Authenticx brings together every customer’s voice so you can access ongoing quality and customer experience insights. Go to BeAuthenticx.com to learn more. Learn more about your ad choices. Visit megaphone.fm/adchoices
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    31 mins
  • TCH21 - Increasing Efficiencies in Behavioral Health Through Tech

    TCH21 - Increasing Efficiencies in Behavioral Health Through Tech
    Jul 15 2021
    It's easy to say health care's efficiency woes should and could be improved by technology. It's another thing to do it. With EMR inefficiency and the general barriers they represent to tech teams in health systems, it's a wonder any new health care technology makes its way into the the forefront. It certainly helps slow the process. More often, though, we see players with solutions that occur outside the EMR, and when they do, they are often met with skepticism and additional scrutiny. When that hurdle is crossed, we see the acquisition process move at a much higher speed. So when XFERALL made its way into the forefront, its adoption began moving quickly to help clinicians identify available bed space in facilities offering services patients need. For those in the health care industry, we know that not all hospitals provide the same services. So when a hospital has patients with specific needs -- such as behavioral health -- the process of facilitating a transfer starts with clinicians searching for available beds in nearby behavioral health facilities. That's where XFERALL began making its mark. Today, medical transfers occur on their platform as well. This episode features Shana Palmieri, co-founder and chief clinical officer of XFERALL. A licensed clinical social worker, Shana and her team devised a system that works on a smartphone or tablet app and helps quickly facilitate patient transfers between providers. The effects of this efficiency resonate throughout the community, providing better responses and processes for law enforcement who often manage transport of behavioral health patients. See more at https://www.xferall.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
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    31 mins
  • TCH21 - Health Tech's Boom Brings New Attention from New Audiences

    TCH21 - Health Tech's Boom Brings New Attention from New Audiences
    Nov 20 2020
    We talked with Nora Belcher, executive director of the Texas e-Health Alliance, whose members include some of the biggest players in health care ... not just health tech. Her board and membership includes executives from companies like Blue Cross Blue Shield, Accenture, Cerner, major hospital systems, and advocacy groups. As if her voice needed any additional help, that portfolio of members is makes it even stronger when regulators and legislators need (welcomed or not) input on key issues where health care and technology meet. Nora Belcher on LinkedIn: https://www.linkedin.com/in/nora-belcher-9258978/ More about the Texas e-Health Alliance: https://txeha.org/ Learn more about your ad choices. Visit megaphone.fm/adchoices
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    50 mins
Hygiene & Healthy Living Politics & Government
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