• Blake Morgan's Blueprint for Customer-Focused Leadership

  • Sep 5 2024
  • Length: 26 mins
  • Podcast

Blake Morgan's Blueprint for Customer-Focused Leadership

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  • Summary

  • In this episode of the Creating Superfans podcast, I’m joined by the woman that Meta has called “the queen of CX”, and I am lucky enough to get to call a friend, Blake Morgan. Blake is a CX futurist and author of three amazing books on customer experience, including her newest, The 8 Laws of Customer-Focused Leadership. Blake and I are very aligned on the way we think about customer experience, so if you enjoy listening to me, I promise you’ll enjoy this conversation!

    You’ll hear us chat about:

    • Why customer experience is a decision that you have to make daily
    • The habits of the most engaged and successful leaders
    • Case studies from customer-centric brands like In-N-Out, Trader Joe’s, and ADT

    Get a copy of Blake’s new book here

    Listen to the Modern Customer Podcast

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