Professional Services Management
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Managing the Professional Service Firm
- By: David H. Maister
- Narrated by: B. J. Harrison
- Length: 13 hrs and 27 mins
- Unabridged
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International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals.
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Managing the Professional Service Firm
- Narrated by: B. J. Harrison
- Length: 13 hrs and 27 mins
- Release date: 31-07-2024
- Language: English
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International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms....
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Selling Professional Services the Sandler Way
- Or, Nobody Ever Told Me I’d Have to Sell!
- By: Chuck Polin, Evan Polin, David Mattson - foreword
- Narrated by: Tom Parks
- Length: 5 hrs and 39 mins
- Unabridged
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Years ago, developing and sustaining a book of business was not as big a problem for accountants, attorneys, financial planners, and other professionals as it is today. Clients were more loyal to the firms they worked with, and unlikely to shop your services, compare rates, or jump ship. Times have changed! And if you don't change along with them...well, you're not going to enjoy yourself or have as much control over your career as you deserve. Believe it or not, you can enjoy the process of expanding your client base.
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Selling Professional Services the Sandler Way
- Or, Nobody Ever Told Me I’d Have to Sell!
- Narrated by: Tom Parks
- Length: 5 hrs and 39 mins
- Release date: 08-12-2020
- Language: English
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Years ago, developing and sustaining a book of business was not as big a problem for accountants, attorneys, financial planners, and other professionals as it is today. Clients were more loyal to the firms they worked with, and unlikely to shop your services, compare rates, or jump ship....
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Non-member price: $21.99 or 1 Credit
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The Customer Success Professional's Handbook
- How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
- By: Ashvin Vaidyanathan, Ruben Rabago
- Narrated by: Daniel Henning
- Length: 7 hrs and 22 mins
- Unabridged
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The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome.
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Your buying Gainsight Advertising
- By Mel on 06-07-2023
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The Customer Success Professional's Handbook
- How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
- Narrated by: Daniel Henning
- Length: 7 hrs and 22 mins
- Release date: 24-03-2020
- Language: English
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The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance....
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There's a Customer Born Every Minute
- P.T. Barnum's Amazing 10 "Rings of Power" for Creating Fame, Fortune, and a Business Empire Today - Guaranteed!
- By: Joe Vitale, Jeffrey Gitomer - foreword
- Narrated by: Steve Menasche
- Length: 9 hrs and 5 mins
- Unabridged
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There's a Customer Born Every Minute reveals the lost wisdom of famous entrepreneur and showman, P. T. Barnum. Barnum was much more than a showman; he was a dedicated businessman and entrepreneur with a razor-sharp mind. In this delightful and absorbing new edition, Joe Vitale reveals the secrets of Barnum's success and shares the 10 key business practices that Barnum developed and lived by.
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Sooooo disappointed.
- By J. M. Walker on 19-07-2020
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There's a Customer Born Every Minute
- P.T. Barnum's Amazing 10 "Rings of Power" for Creating Fame, Fortune, and a Business Empire Today - Guaranteed!
- Narrated by: Steve Menasche
- Length: 9 hrs and 5 mins
- Release date: 28-08-2018
- Language: English
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In this delightful and absorbing new edition, Joe Vitale reveals the secrets of P.T. Barnum's success and shares the 10 key business practices that Barnum developed and lived by....
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The Boutique
- How to Start, Scale, and Sell a Professional Services Firm
- By: Greg Alexander
- Narrated by: Greg Alexander
- Length: 4 hrs and 49 mins
- Unabridged
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We are in the golden era of boutiques. The business models of your clients are being disrupted. This makes it virtually impossible for them to have all the required expertise in-house. They are looking for external expertise. They have big budgets to spend. Clients are buying from boutiques in record numbers. The sun is shining. Time to make hay.
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The Boutique
- How to Start, Scale, and Sell a Professional Services Firm
- Narrated by: Greg Alexander
- Length: 4 hrs and 49 mins
- Release date: 22-03-2021
- Language: English
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We are in the golden era of boutiques. Clients are buying from boutiques in record numbers. The sun is shining. Time to make hay....
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Non-member price: $16.99 or 1 Credit
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Never Say Sell
- How the World's Best Consulting and Professional Services Firms Expand Client Relationships
- By: Tom McMakin, Jacob Parks
- Narrated by: Steve Menasche
- Length: 10 hrs and 14 mins
- Unabridged
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Never Say Sell explains how to scale individual engagements into long-term business relationships. Cowritten by Tom McMakin, the coauthor of How Clients Buy and expert in account development, and colleague Jacob Parks, this book provides insights into how key rainmakers at firms like Accenture and IBM drive growth from existing relationships. Never Say Sell is a business development guide for professional service providers like consultants, accountants, and lawyers, whether they are sole proprietors or members of account teams tasked with expanding key accounts.
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good but probably more useful for potential clients of PI than anyone else.
- By Mr Julian D Higginson on 07-02-2024
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Never Say Sell
- How the World's Best Consulting and Professional Services Firms Expand Client Relationships
- Narrated by: Steve Menasche
- Length: 10 hrs and 14 mins
- Release date: 17-11-2020
- Language: English
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Never Say Sell is a business development guide for professional service providers like consultants, accountants, and lawyers, whether they are sole proprietors or members of account teams tasked with expanding key accounts....
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The Promises of Giants
- By: John Amaechi
- Narrated by: John Amaechi
- Length: 8 hrs and 9 mins
- Unabridged
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The Promises of Giants is an exploration of the practices and behaviours that define transformational leadership. It is a challenge, not only to those in named positions of power but to anyone who aspires to make a difference in their environment. A challenge to act decisively to influence the world in a positive way. From socio-political chaos and workplace disruption to the climate change crisis, we have never needed people with the skill and will to collaborate to create a better world more than now.
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A must read
- By Anonymous User on 11-09-2021
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The Promises of Giants
- Narrated by: John Amaechi
- Length: 8 hrs and 9 mins
- Release date: 22-07-2021
- Language: English
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The Promises of Giants is an exploration of the practices and behaviours that define transformational leadership. It is a challenge, not only to those in named positions of power but to anyone who aspires to make a difference in their environment....
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Help! I'm a Manager
- A Practical Guide to Success as a First Time People Manager in Professional Services
- By: Sue Willcock
- Narrated by: Lillian Rachel
- Length: 1 hr and 50 mins
- Unabridged
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You’ve spent years training to be an expert in your field. Years hunched over books and articles, writing essays late into the night on the science and art of your chosen profession. Through hard work and determination, alongside lots of experience, you’ve now become pretty good at it. So good in fact, that you have been asked to stop doing it all the time. You’ve been asked to be a manager.
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Help! I'm a Manager
- A Practical Guide to Success as a First Time People Manager in Professional Services
- Narrated by: Lillian Rachel
- Length: 1 hr and 50 mins
- Release date: 06-02-2019
- Language: English
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You’ve spent years training to be an expert in your field. You’ve now become pretty good at it. So good, in fact, that you have been asked to stop doing it all the time. You’ve been asked to be a manager. This is the audiobook that will get you there fast....
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Undaunted
- Overcoming Doubts and Doubters
- By: Kara Goldin
- Narrated by: Kara Goldin
- Length: 5 hrs and 38 mins
- Unabridged
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CEO of Hint, Inc., and author Kara Goldin turned her unsweetened flavored water into one of the most successful beverage businesses of our time. As she started to achieve her goals, Kara found herself being called “fearless”, “confident” and even “unstoppable”, but nothing could be further from the truth. In Undaunted, she shares real stories about her own fears and doubts, the challenges she encountered and what she did to overcome them to eventually build a great business and a life she loves.
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Inspiring
- By Anonymous User on 09-11-2020
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Undaunted
- Overcoming Doubts and Doubters
- Narrated by: Kara Goldin
- Length: 5 hrs and 38 mins
- Release date: 20-10-2020
- Language: English
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Don’t let anyone crush your dreams. Undaunted will inspire you to move past your fears and defy the doubters. It doesn’t matter whether you feel confident; it matters what you actually do....
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Leading for Organisational Change
- Building Purpose, Motivation and Belonging
- By: Jennifer Emery
- Narrated by: Henrietta Meire
- Length: 8 hrs and 5 mins
- Unabridged
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Leading for Organisational Change is an intelligent and practical guide to the human side of merger integration and other organizational change. Building a clear sense of common purpose and then reinforcing it through storytelling can underpin the success of an integration or significant change program. Pulling together the best thinking from neuroscience, psychology, business, and her rich personal experience in 20 years of leading change projects in professional services organizations and other people-centered businesses, author Jennifer Emery presents a framework for change.
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Leading for Organisational Change
- Building Purpose, Motivation and Belonging
- Narrated by: Henrietta Meire
- Length: 8 hrs and 5 mins
- Release date: 31-05-2019
- Language: English
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Leading for Organisational Change is an intelligent and practical guide to the human side of merger integration and other organizational change. Building a clear sense of common purpose and then reinforcing it through storytelling can underpin the success of an integration....
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From Cubicle to Cloud
- How to Start and Scale a Virtual Professional Service Business
- By: Jennifer Brazer
- Narrated by: Jennifer Brazer
- Length: 8 hrs and 59 mins
- Unabridged
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Anyone can have a good idea. Very few can turn it into a million-dollar one. Until now. It’s challenging to start and scale a business. Choosing the cloud as your platform for delivery and headquarters presents a whole new set of obstacles. This guide will allow you to leverage the cloud to streamline your processes and maximize your profits.
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From Cubicle to Cloud
- How to Start and Scale a Virtual Professional Service Business
- Narrated by: Jennifer Brazer
- Length: 8 hrs and 59 mins
- Release date: 12-02-2021
- Language: English
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Anyone can have a good idea. Very few can turn it into a million-dollar one. Until now. It’s challenging to start and scale a business. Choosing the cloud as your platform for delivery and headquarters presents a whole new set of obstacles....
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Startupland
- How Three Guys Risked Everything to Turn an Idea into a Global Business
- By: Mikkel Svane, Carlye Adler
- Narrated by: Christopher Price
- Length: 5 hrs and 20 mins
- Unabridged
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Conventional wisdom says most startups need to be in Silicon Valley, started by young engineers around a sexy new idea and backed by VC funding. But as Mikkel Svane reveals in Startupland, the story of founding Zendesk was anything but conventional. Founded in a Copenhagen loft by three 30-something friends looking to break free from corporate doldrums, Zendesk Inc. became one of the hottest enterprise software companies, rapidly growing with customers in 150 countries. But its success was anything but predestined.
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Startupland
- How Three Guys Risked Everything to Turn an Idea into a Global Business
- Narrated by: Christopher Price
- Length: 5 hrs and 20 mins
- Release date: 27-07-2020
- Language: English
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Conventional wisdom says most startups need to be in Silicon Valley, started by young engineers around a sexy new idea and backed by VC funding. But as Mikkel Svane reveals in Startupland, the story of founding Zendesk was anything but conventional....
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The Blue Square Method
- The Mindset and Best-Practices of Top Fee-For-Service Professionals
- By: Duncan MacPherson, Chris Jeppesen
- Narrated by: Duncan MacPherson
- Length: 12 hrs and 39 mins
- Unabridged
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The Blue Square Method is a philosophy and process for the enlightened fee-for-service professional who is striving to grow on their own terms. Panoramic success requires continual refinement and optimization both personally and professionally. This actionable playbook is designed to put you on a predictable trajectory and ensure you never plateau.
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The Blue Square Method
- The Mindset and Best-Practices of Top Fee-For-Service Professionals
- Narrated by: Duncan MacPherson
- Length: 12 hrs and 39 mins
- Release date: 21-09-2022
- Language: English
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The Blue Square Method is a philosophy and process for the enlightened fee-for-service professional who is striving to grow on their own terms. Panoramic success requires continual refinement and optimization both personally and professionally....
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Corporate Executive Protection
- An Introduction for Corporations and Security Professionals
- By: Christian West, Brian Jantzen
- Narrated by: Alexander Masters
- Length: 5 hrs and 24 mins
- Unabridged
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In this first-of-its-kind book, seasoned security pros Christian West and Brian Jantzen share lessons learned from years of protecting some of corporate America's most prominent people. Full of practical, hands-on information, this guide provides a comprehensive overview of how to conceive, build and run successful executive protection programs in corporate settings. With insights that only experience in all phases of program execution can provide, the authors dig into the key questions that corporations need to ask and answer.
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Corporate Executive Protection
- An Introduction for Corporations and Security Professionals
- Narrated by: Alexander Masters
- Length: 5 hrs and 24 mins
- Release date: 21-09-2017
- Language: English
- In this first-of-its-kind book, seasoned security pros Christian West and Brian Jantzen share lessons learned from years of protecting some of corporate America's most prominent people....
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Nurse Commitment
- How to Retain Professional Staff Nurses in a Multigenerational Workforce
- By: Dr. April L. Jones
- Narrated by: Aaron Sinn
- Length: 1 hr
- Unabridged
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Modern multigenerational nursing cohorts come with their own unique challenges, but they can also be leveraged to retain staff and increase organizational effectiveness. The key, according to organizational psychology practitioner Dr. April L. Jones, PhD, is to identify and work with each generation's unique values and work ethic.
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Nurse Commitment
- How to Retain Professional Staff Nurses in a Multigenerational Workforce
- Narrated by: Aaron Sinn
- Length: 1 hr
- Release date: 19-04-2016
- Language: English
- After examining the effective commitment of registered nurses in the baby boomer generation, Jones realized their commitment could be utilized to retain nurses....
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