Difficult Customers
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Dealing with Difficult Customers
- How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
- By: Noah Fleming, Shawn Veltman, Debra Margles - Foreword
- Narrated by: Tom Parks, Cristina Panfilio
- Length: 4 hrs and 50 mins
- Unabridged
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Whether you're in the trenches or the boardroom, you're going to encounter demanding, dissatisfied, and disagreeable customers. Are your people (and you) prepared to deal with them? Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention.
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Dealing with Difficult Customers
- How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
- Narrated by: Tom Parks, Cristina Panfilio
- Length: 4 hrs and 50 mins
- Release date: 28-12-2017
- Language: English
- Whether you're in the trenches or the boardroom, you're going to encounter demanding, dissatisfied, and disagreeable customers....
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Non-member price: $22.99 or 1 Credit
Sale price: $22.99 or 1 Credit
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How to Deal with Difficult Customers
- 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent
- By: Dave Anderson
- Narrated by: Dave Anderson
- Length: 4 hrs and 18 mins
- Unabridged
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The 10 strategies in this book will build your confidence and competence, so that the next time you're struggling with a grumpy, cranky, whiney SOB, you won't have to just stand there wondering, "How can I sell to this jerk?" With the can't-miss strategies you'll find in How to Deal with Difficult Customers, you'll turn that sourpuss into a sweetheart, close the deal in no time, and find yourself eager to take on the next tough customer.
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How to Deal with Difficult Customers
- 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent
- Narrated by: Dave Anderson
- Length: 4 hrs and 18 mins
- Release date: 27-12-2009
- Language: English
- The 10 strategies in this book will build your confidence and competence, helping you sell to any grumpy, cranky, whiney SOB....
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Non-member price: $16.99 or 1 Credit
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Dealing with Difficult People
- By: Roy Lilley
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 41 mins
- Unabridged
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Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.
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Practical
- By Brian Chan on 30-04-2023
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Dealing with Difficult People
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 41 mins
- Release date: 28-05-2019
- Language: English
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Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create....
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Powerful Phrases for Dealing with Workplace Conflict
- What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers
- By: Karin Hurt, David Dye
- Narrated by: Karin Hurt, David Dye
- Length: 4 hrs and 49 mins
- Unabridged
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In many workplaces today, workplace conflict is an escalating issue. The shift to remote work and hybrid teams has left many people longing for deeper human connection. On top of this, add a younger generation clamoring for more feedback and impatient for change, steady advances in technology that can feel threatening to job security, or people reexamining priorities and quietly quitting. Take the increase in anxiety, stress, and depression, mix in the loss of human relationships, and you get less tolerance and understanding leading, ultimately, to more unresolved workplace conflict.
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Powerful Phrases for Dealing with Workplace Conflict
- What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers
- Narrated by: Karin Hurt, David Dye
- Length: 4 hrs and 49 mins
- Release date: 14-05-2024
- Language: English
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It's impossible to prepare for every workplace conflict. But this remarkably useful and practical resource helps professionals of all types prepare for inevitable workplace disagreements with actual phrasing to diffuse and prevent conflict....
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Extra Mile
- 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer
- By: Tycho Press
- Narrated by: Kevin Pariseau
- Length: 7 hrs and 42 mins
- Unabridged
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The comprehensive guide to customer service for the 21st century. Even the most successful companies need their customers happy and coming back for more. Whether you’re just starting your business and want to lock up great customer service procedures or you’re an established company looking to revamp your customer service to answer new market needs, this is the resource for you.
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Extra Mile
- 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer
- Narrated by: Kevin Pariseau
- Length: 7 hrs and 42 mins
- Release date: 09-10-2018
- Language: English
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The comprehensive guide to customer service for the 21st century fit for whether you’re just starting your business and wanting to lock up great customer service procedures or if you’re an established company looking to revamp your customer service to answer new market needs....
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How to Handle Abusive Customers
- Effective Strategies for Navigating Difficult Interactions and Enhancing Customer Relations
- By: Alexandra Cahill
- Narrated by: Judy Ruggles
- Length: 1 hr and 4 mins
- Unabridged
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In the demanding field of customer service, encountering difficult or abusive customers is an inevitable challenge. Alexandra Cahill's "How to Handle Abusive Customers" serves as a comprehensive guide, offering a wealth of practical strategies to effectively navigate these challenging interactions. This book is an invaluable resource for customer service representatives, retail workers, call center employees, and anyone who regularly engages with customers.
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How to Handle Abusive Customers
- Effective Strategies for Navigating Difficult Interactions and Enhancing Customer Relations
- Narrated by: Judy Ruggles
- Length: 1 hr and 4 mins
- Release date: 28-12-2023
- Language: English
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In the demanding field of customer service, encountering difficult or abusive customers is an inevitable challenge. Alexandra Cahill's "How to Handle Abusive Customers" serves as a comprehensive guide, offering a wealth of practical strategies....
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Non-member price: $9.99 or 1 Credit
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