Customer Service

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  • They Ask, You Answer cover art

    • They Ask, You Answer

    • A Revolutionary Approach to Inbound Sales, Content Marketing, and Today's Digital Consumer, Revised & Updated
    • By: Marcus Sheridan
    • Narrated by: Marcus Sheridan
    • Length: 9 hrs and 32 mins
    • Release date: 24-12-2019
    • Language: English
    • 5 out of 5 stars 54 ratings

    • In today's digital age, the traditional sales funnel-marketing at the top, sales in the middle, customer service at the bottom - is no longer effective. To be successful, businesses must obsess over the questions, concerns, and problems their buyers have....

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  • Invent and Wander cover art

    • Invent and Wander

    • The Collected Writings of Jeff Bezos, with an Introduction by Walter Isaacson
    • By: Jeff Bezos, Walter Isaacson - introduction
    • Narrated by: L. J. Ganser
    • Length: 8 hrs and 55 mins
    • Release date: 17-11-2020
    • Language: English
    • 4 out of 5 stars 38 ratings

    • In Jeff Bezos' own words, the core principles and philosophy that have guided him in creating, building, and leading Amazon and Blue Origin....

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  • Marketing Rebellion cover art

    • Marketing Rebellion

    • The Most Human Company Wins
    • By: Mark Schaefer
    • Narrated by: Mark Schaefer
    • Length: 7 hrs and 14 mins
    • Release date: 21-01-2019
    • Language: English
    • 5 out of 5 stars 22 ratings

    • Are you overwhelmed by the breathtaking rate of change in the business world? Are confusing consumer trends, the unrelenting pace of technology, and the breakneck speed of digital marketing making you feel irrelevant and lost? Listen to find out more....

    Non-member price: $22.99 or 1 Credit

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  • Chief Marketing Officers at Work cover art

    • Chief Marketing Officers at Work

    • By: Josh Steimle
    • Narrated by: DJ Holte
    • Length: 13 hrs and 19 mins
    • Release date: 04-10-2016
    • Language: English
    • 4.5 out of 5 stars 4 ratings
    • This book provides a fly-on-the-wall perspective on what it's like to be a CMO and will help C-level executives....

    Non-member price: $27.99 or 1 Credit

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  • Marketing for Dummies, 6th Edition cover art

    • Marketing for Dummies, 6th Edition

    • By: Jeanette McMurtry MBA
    • Narrated by: Gina Marie Davies
    • Length: 16 hrs and 41 mins
    • Release date: 20-12-2022
    • Language: English
    • Not rated yet

    • In a post-pandemic, up or down economy, it's harder than ever to meet highly complex and ever-changing customer expectations. The top-selling Marketing For Dummies covers basics like sales strategy, channel selection and development, pricing, and advertising....

    Non-member price: $29.99 or 1 Credit

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  • Human + Machine cover art

    • Human + Machine

    • Reimagining Work in the Age of AI
    • By: Paul R. Daugherty, H. James Wilson
    • Narrated by: Jamie Renell
    • Length: 5 hrs and 55 mins
    • Release date: 10-04-2018
    • Language: English
    • 4.5 out of 5 stars 9 ratings
    • Look around you. Artificial intelligence is no longer just a futuristic notion. It's here right now - in software that senses what we need, supply chains that "think" in real time....

    Non-member price: $22.99 or 1 Credit

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  • Oversubscribed cover art

    • Oversubscribed

    • How to Get People Lined Up to Do Business with You (2nd Edition)
    • By: Daniel Priestley
    • Narrated by: Daniel Priestley
    • Length: 6 hrs and 33 mins
    • Release date: 09-03-2020
    • Language: English
    • 5 out of 5 stars 26 ratings

    • Learn how to get your business oversubscribed in a crowded marketplace to make your business stand out and get people lining up to do business with you....

    Non-member price: $23.99 or 1 Credit

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  • The Lean Product Playbook cover art

    • The Lean Product Playbook

    • How to Innovate with Minimum Viable Products and Rapid Customer Feedback
    • By: Dan Olsen
    • Narrated by: Walter Dixon
    • Length: 9 hrs and 54 mins
    • Release date: 19-05-2016
    • Language: English
    • 4.5 out of 5 stars 38 ratings
    • The missing manual on how to apply Lean Startup to build products that customers love....

    Non-member price: $26.99 or 1 Credit

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  • Covert Cows and Chick-fil-A cover art

    • Covert Cows and Chick-fil-A

    • How Faith, Cows, and Chicken Built an Iconic Brand
    • By: Steve Robinson
    • Narrated by: Milton Bagby
    • Length: 7 hrs and 21 mins
    • Release date: 11-06-2019
    • Language: English
    • 5 out of 5 stars 4 ratings

    • The longtime chief marketing officer for Chick-fil-A tells the inside story of how the company turned prevailing theories of fast-food marketing upside down and built one of the most successful and beloved brands in America....

    Non-member price: $21.99 or 1 Credit

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  • The Startup Owner's Manual cover art

    • The Startup Owner's Manual

    • The Step-by-Step Guide for Building a Great Company
    • By: Steve Blank, Bob Dorf
    • Narrated by: Matthew Boston
    • Length: 12 hrs and 59 mins
    • Release date: 23-06-2020
    • Language: English
    • 5 out of 5 stars 1 rating

    • The Startup Owner's Manual guides you, step-by-step, as you put the Customer Development process to work....

    Non-member price: $26.99 or 1 Credit

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  • Overdeliver cover art

    • Overdeliver

    • Build a Business for a Lifetime Playing the Long Game in Direct Response Marketing
    • By: Brian Kurtz
    • Narrated by: Brian Kurtz
    • Length: 8 hrs and 43 mins
    • Release date: 09-04-2019
    • Language: English
    • 5 out of 5 stars 17 ratings

    • Whether you’re new to marketing or a seasoned pro, this book gives you a crystal-clear road map to grow your business, make more money, maximize your impact in your market, and love what you’re doing while you’re doing it....

    Non-member price: $22.99 or 1 Credit

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  • Data-Driven Marketing cover art

    • Data-Driven Marketing

    • The 15 Metrics Everyone in Marketing Should Know
    • By: Mark Jeffery
    • Narrated by: Jim Meskemin
    • Length: 9 hrs and 35 mins
    • Release date: 09-07-2020
    • Language: English
    • Not rated yet

    • How organizations can deliver significant performance gains through strategic investment in marketing....

    Non-member price: $26.99 or 1 Credit

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  • Mastering the Complex Sale: How to Compete and Win When the Stakes Are High! cover art

    Non-member price: $26.99 or 1 Credit

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  • The Domino’s Story cover art

    • The Domino’s Story

    • How the Innovative Pizza Giant Used Technology to Deliver a Customer Experience Revolution
    • By: Marcia Layton Turner
    • Narrated by: James Fuertes
    • Series: The Business Storybook Series
    • Length: 3 hrs and 5 mins
    • Release date: 27-10-2020
    • Language: English
    • 5 out of 5 stars 2 ratings

    • Imagine if you were there, taking notes, as a small pizza joint became one of the most successful restaurants in the world. The Domino’s Story will help you understand and adopt the competitive strategies, workplace culture, and business practices....

    Non-member price: $16.99 or 1 Credit

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  • Shopify for Dummies cover art

    • Shopify for Dummies

    • By: Paul Waddy
    • Narrated by: Grant Cartwright
    • Length: 13 hrs and 51 mins
    • Release date: 29-08-2023
    • Language: English
    • Not rated yet

    • Launch a successful online store in moments with the help of the most popular ecommerce platform on the planet....

    Non-member price: $26.99 or 1 Credit

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  • Sales Management That Works cover art

    • Sales Management That Works

    • How to Sell in a World That Never Stops Changing
    • By: Frank V. Cespedes
    • Narrated by: Christopher Grove
    • Length: 9 hrs and 37 mins
    • Release date: 02-03-2021
    • Language: English
    • 4 out of 5 stars 1 rating

    • In this practical and research-based guide for sales managers, Harvard Business School professor Frank Cespedes offers essential strategies for thriving in an industry that never stops changing....

    Non-member price: $24.99 or 1 Credit

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  • Roadmap to Revenue: How to Sell the Way Your Customers Want to Buy cover art

    • Roadmap to Revenue: How to Sell the Way Your Customers Want to Buy

    • By: Kristin Zhivago
    • Narrated by: Ron Welch
    • Length: 10 hrs and 4 mins
    • Release date: 12-06-2018
    • Language: English
    • Not rated yet

    • In this one-of-a-kind revenue-growth how-to audiobook, revenue coach Kristin Zhivago lays out the method that she has used to help hundreds of business owners and managers reverse-engineer their successful sales so they can manufacture new sales in quantity....

    Non-member price: $27.99 or 1 Credit

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  • Jobs to Be Done cover art

    • Jobs to Be Done

    • Theory to Practice
    • By: Anthony W. Ulwick
    • Narrated by: Tom Askin
    • Length: 3 hrs and 17 mins
    • Release date: 24-12-2020
    • Language: English
    • 4.5 out of 5 stars 11 ratings

    • Why do so many innovation projects fail? What are the root causes of failure? How can they be avoided? Since 1991, Tony Ulwick has pioneered an innovation process that answers these questions....

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  • The Fortune Cookie Principle cover art

    • The Fortune Cookie Principle

    • The 20 Keys to a Great Brand Story and Why Your Business Needs One
    • By: Bernadette Jiwa
    • Narrated by: Bernadette Jiwa
    • Length: 3 hrs and 37 mins
    • Release date: 12-08-2013
    • Language: English
    • 5 out of 5 stars 14 ratings
    • It's not how good you are. It's how well you tell your story. Big corporations might have huge marketing and advertising budgets but you've got a story....

    Non-member price: $5.99 or 1 Credit

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  • The Product-Led Organization cover art

    • The Product-Led Organization

    • Drive Growth by Putting Product at the Center of Your Customer Experience
    • By: Todd Olson
    • Narrated by: Basil Sands
    • Length: 8 hrs and 15 mins
    • Release date: 10-11-2020
    • Language: English
    • 5 out of 5 stars 1 rating

    • This book is meant to help you transform your company into a product-led organization, helping to drive growth for your business and advance your own career....

    Non-member price: $24.99 or 1 Credit

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