Showing results by narrator "Ronald R. Johnson" in All Categories

Do you find it hard to get good service when you call an 800 number? Written with humor and honesty, this audiobook explains what's happening on the other end of the line. But it also offers solutions. The author appeals not only to customer service representatives (CSRs) but also to anyone who works with people. He shows how even the most mundane job can become an adventure if you practice the Three-Way CSR Conversation and let God serve others through you.

Once upon a time, a nice mainstream suburban congregation paid some consultants to evaluate their worship. When the experts reported on the church's spiritual poverty, the people were insulted. But the guy who chaired the Adult Education and Spiritual Formation committee went home deeply concerned. And over the next few weeks he wrote this booklet. What follows is a series of meditations for intelligent, professional Christians who are active in their church but are missing the most important thing.