Showing results by narrator "Minter Dial" in All Categories

Heartificial Empathy, shortlisted for the Business Book Awards 2019, explores the power of empathy, one of the most untapped levers of productivity in business. In the new tech-infused era, where companies continue to scramble with digital transformation, trying to be more customercentric and spurring innovation and growth, empathy is a killer app. Yet, it can't be taught. Empathy can only be learned.

Traveling 40,000 miles and inspiring love and despair in equal measure, Lt. Minter Dial's lost Annapolis ring altered the lives of many. The spellbinding account of one man's obsession with a family mystery - and the product of decades of research and inquiries - The Last Ring Home explores author Minter Dial's pursuit of the true story of his namesake, his late grandfather Lt. Minter Dial, USN, a celebrated war hero whose suffering and trauma nearly buried his memory forever.

This is the second and significantly expanded and modified edition of the award-winning Heartificial Empathy, reflecting important developments in artificial intelligence as well as the new context post-pandemic of the future of work, and issues of and new solutions for mental health therapy. Empathy has never been more needed, but businesses struggle continue to create a culture of empathy. Given the step change that's occurred with the arrival of foundational AI, business leaders are going to need to pay particular attention to work conditions and the ethical use of AI.