Showing results by narrator "Lee Cockerell" in All Categories
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The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- By: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 3 hrs and 59 mins
- Unabridged
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Overall4.5 out of 5 stars 12
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Performance5 out of 5 stars 10
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Story4.5 out of 5 stars 10
The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.
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4 out of 5 stars
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Great insight on customer service world
- By Anonymous User on 30-10-2020
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The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- Narrated by: Lee Cockerell
- Length: 3 hrs and 59 mins
- Release date: 05-03-2013
- Language: English
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Non-member price: $16.99 or 1 Credit
Sale price: $16.99 or 1 Credit
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