Showing results by author "Francesco Muzzarelli" in All Categories
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Assertività
- Come comunicare con efficacia nelle situazioni difficili
- By: Francesco Muzzarelli
- Narrated by: Francesco Muzzarelli
- Length: 57 mins
- Unabridged
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L'assertività è la capacità di esprimere i propri sentimenti, scegliere come comportarsi in un dato contesto, difendere i propri diritti, esprimere serenamente un'opinione in disaccordo con gli altri, chiedere agli altri di modificare i loro comportamenti quando vengono percepiti come fuori luogo o offensivi. Tutto questo è fatto in modo costruttivo. Sviluppare un comportamento assertivo permette di gestire le relazioni professionali e sociali con fermezza, evitando sia la risposta aggressiva, sia quella passiva. L'obiettivo dell’assertività è quindi creare rapporti interpersonali basati sulla collaborazione e, al tempo stesso, affrontare con efficacia anche le situazioni problematiche
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Assertività
- Come comunicare con efficacia nelle situazioni difficili
- Narrated by: Francesco Muzzarelli
- Length: 57 mins
- Release date: 11-04-2012
- Language: Italian
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Non-member price: $9.99 or 1 Credit
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Resilienza
- La resistenza psicologica nel lavoro e nella vita
- By: Francesco Muzzarelli
- Narrated by: Francesco Muzzarelli
- Length: 1 hr and 14 mins
- Unabridged
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Il termine "resilienza" proviene dalla metallurgia: un metallo resiliente è il contrario di un metallo fragile; resiste agli urti senza spezzarsi...
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Resilienza
- La resistenza psicologica nel lavoro e nella vita
- Narrated by: Francesco Muzzarelli
- Length: 1 hr and 14 mins
- Release date: 15-08-2012
- Language: Italian
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Time management, come diventare padroni del proprio tempo
- By: Francesco Muzzarelli
- Narrated by: Francesco Muzzarelli
- Length: 22 mins
- Unabridged
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La riduzione dei costi e l'esaltazione della produttività sono le dure leggi quotidiane contro le quali ognuno di noi deve fare i conti...
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Time management, come diventare padroni del proprio tempo
- Narrated by: Francesco Muzzarelli
- Length: 22 mins
- Release date: 07-04-2011
- Language: Italian
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Presentare con efficacia, come sopravvivere davanti a un pubblico
- By: Francesco Muzzarelli
- Narrated by: Francesco Muzzarelli
- Length: 1 hr and 1 min
- Unabridged
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Parlare in pubblico è un compito assai impegnativo, che richiede accorgimenti specifici...
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Presentare con efficacia, come sopravvivere davanti a un pubblico
- Narrated by: Francesco Muzzarelli
- Length: 1 hr and 1 min
- Release date: 07-04-2011
- Language: Italian
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Vendere con efficacia, come soddisfare le esigenze del cliente
- By: Francesco Muzzarelli
- Narrated by: Francesco Muzzarelli
- Length: 23 mins
- Unabridged
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Per sviluppare un approccio professionale alla vendita sono tre i fondamenti ai quali fare riferimento...
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Vendere con efficacia, come soddisfare le esigenze del cliente
- Narrated by: Francesco Muzzarelli
- Length: 23 mins
- Release date: 07-04-2011
- Language: Italian
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Customer service
- L'eccellenza nel servizio al cliente
- By: Francesco Muzzarelli
- Narrated by: Francesco Muzzarelli
- Length: 31 mins
- Unabridged
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La soddisfazione del cliente rappresenta l’elemento primario sul quale concentrare lo sforzo complessivo di un'organizzazione...
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Customer service
- L'eccellenza nel servizio al cliente
- Narrated by: Francesco Muzzarelli
- Length: 31 mins
- Release date: 11-04-2012
- Language: Italian
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Io e il capo
- By: Francesco Muzzarelli
- Narrated by: Francesco Muzzarelli
- Length: 6 hrs and 4 mins
- Unabridged
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Lezioni in aula con Francesco Muzzarelli che spiega strumenti e tecniche per diventare collaboratori efficaci.
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Io e il capo
- Narrated by: Francesco Muzzarelli
- Length: 6 hrs and 4 mins
- Release date: 16-11-2010
- Language: Italian
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Non-member price: $15.99 or 1 Credit
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Training on the job: La formazione sul luogo di lavoro
- By: Francesco Muzzarelli
- Narrated by: Francesco Muzzarelli
- Length: 27 mins
- Unabridged
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Performance
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In teoria, tutti sono d’accordo sull’importanza dell’affiancamento sul campo, ma spesso nella pratica le cose si complicano...
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Training on the job: La formazione sul luogo di lavoro
- Narrated by: Francesco Muzzarelli
- Length: 27 mins
- Release date: 18-07-2012
- Language: Italian
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Orientarsi in tempi difficili, crisi economica e self management
- By: Francesco Muzzarelli
- Narrated by: Francesco Muzzarelli
- Length: 47 mins
- Unabridged
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Dal punto di vista sociologico, nell'arco di neanche un ventennio siamo passati da un'epoca nella quale...
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Orientarsi in tempi difficili, crisi economica e self management
- Narrated by: Francesco Muzzarelli
- Length: 47 mins
- Release date: 07-04-2011
- Language: Italian
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Capitani coraggiosi
- Narrated by: Francesco Muzzarelli
- Length: 4 hrs and 44 mins
- Release date: 16-11-2010
- Language: Italian
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