Showing results by author "Claire Agutter" in All Categories

ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 foundation exam. It is fully aligned with the foundation course syllabus, and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL® 4 foundation syllabus.

ITIL® 4 Direct, Plan and Improve (DPI) is a study guide designed to help students pass the ITIL® 4 Direct, Plan and Improve module. It provides students with the information they need to pass the exam, and help them become a successful practitioner, with additional guidance throughout which they can lean on once their training and exam are over.

An excellent supplement to any ITIL 4 High-velocity IT training course.

ITIL® 4 High-velocity IT (HVIT)–Your Companion to the ITIL 4 Managing Professional HVIT Certification is a study guide designed to help students pass the ITIL® 4 high-velocity IT module.

ITIL® 4 Drive Stakeholder Value (DSV)–Your Companion to the ITIL 4 Managing Professional DSV Certification is a study guide designed to help students pass the ITIL 4 specialist: drive stakeholder value module.

An official ITIL® Licensed product, ITIL® Foundation Essentials is a distillation of critical information - no waffle or padding; just exactly what you need to understand how to pass the ITIL Foundation exam. Created for self-study candidates, ITIL community training delegates, itSMF/BCS members, and V2 Foundation Certificate holders who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL 2011 core volumes.

An excellent supplement to any ITIL 4 create, deliver, and support training course. ITIL® 4 Create, Deliver and Support (CDS): Your Companion to the ITIL 4 Managing Professional CDS Certification is a study guide designed to help students pass the ITIL® 4 create, deliver, and support module.

ITIL Lifecycle Essentials covers all of the vital material required for the entry-level ITIL Foundation Certificate, which gives candidates a comprehensive overview of the key elements, concepts, and terminology used in the ITIL service lifecycle.