Showing results by author "Haven" in All Categories

The integral service management framework (ISMF) extends classic service management with human factors such as attitude, behavior, culture and cooperation. It creates a much broader context for service management, providing new perspectives on the role of service management with the services industry. This audiobook gives a quick introduction to the ISMF.

It’s been two months since one of our own was killed in front of us. Two months of training and waiting. Time is up, and another new recruit is due to arrive any minute - the cousin of the man who betrayed us all. The guys aren’t going to like it, but my superior has overridden my protests.

El estándar revisado para la gestión de servicios, ISO/IEC 20000-1: 2018 es la tercera versión del estándar internacional para la gestión de servicios, en sustitución de la edición de 2011. Proporciona los requerimientos para la planificación, el diseño, la transición, la entrega y la mejora de un sistema de gestión de servicios, que es el conjunto coordinado de políticas, procesos, estructura organizacional y personal para administrar los servicios.

Staff Sergeant Bea “Mic” Michaels is the leader of Steel Corps, an elite group of the finest men in the American armed forces. Commissioned by the US government to do what other units cannot, existing both above and outside the law. A new recruit, Corporal Chris Jordon, has just been delivered, but before he can call himself Steel, he must pass every physical and mental test Mic throws at him. Orders for a mission have come down, and Mic must train Jordon faster than ever.

Living on the streets with her father is tough, but Nevaeh Richards soon finds a life immersed in angels and demons is tougher than she could ever imagine. When her father suddenly becomes ill, Nevaeh's eyes are opened to a world she never knew existed. A war is bleeding into the human realm, and Nev is developing strange new powers that has both sides eager to claim her soul's devotion. The Devil wants what he wants, though. He commands a demon to take her father's soul hostage. The cost to save him?

The role of IT in almost all services that are provided today is pervasive: Even in non-IT services such as hospitality, healthcare, and transport services, IT is used as a core enabler without which the service would rapidly break down. Governance of IT needs to become an integral part of general corporate governance in order to provide direction for the use of IT in today’s enterprises.

After escaping the lab, Molly heads toward her hometown and away from Kelle. Caught between two worlds, she struggles to retain the last remaining vestiges of her humanity. Inexplicably, Molly finds herself the unlikely protector of two children, who are both terrified and amazed at her abilities. Meanwhile, Kelle has gathered a horde of undead followers as she continues tracking Molly southward, killing and devouring every human they stumble across along on the way.

The revised standard for Service Management, ISO/IEC 20000-1:2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery, and improvement of a Service Management System, which is the coordinated set of policies, processes, organizational structure, and people to manage services. This book provides and overview of this revised standard for service management.

Vivienne may play the role of a quiet, docile nightclub singer and waitress for her friends and family, but behind closed doors, she gives into an insatiable hunger no man can escape. She just wants to ignore her disturbing temptations. However, when Vivie's best friend convinces her to join an impromptu double date with two handsome sailors, her plan gets blown to bits. Sexy, dark, and sly, Naval Lieutenant Dean Vitson may be the only man who can give Vivie a reason to nix her "bad habits" - but he's running from his own dirty past. His secrets could turn her world upside down.

Treat yourself to a glimpse into the dark future world of New Orleans, where humanity's base desires have overshadowed common decency, and very few are willing to stand in the way. With 10 stories by seven well-known independent authors, High Tech/Low Life is guaranteed to please.

What do you do when the world falls apart and the devil takes up in a high-rise office in the Midwest? You become a private detective who finds and collects negotiated souls for the devil; at least, that's what I did. Or that's what I thought I did. Turns out, you can't really trust the devil after all.

Molly Everett was just trying to survive all by herself during the zombie apocalypse, until she met a teenager named Kelle, who invited her to stay in the grocery store where she lived. For a short time, the two girls shared a bond, but a terrifying secret, hidden in the walk-in freezer, shatters their fragile peace. The events of that dreadful night turn Molly into an outcast, something neither zombie nor human. But she’s not alone. Kelle was also changed. Not quite zombie and not quite human, but she’s definitely insane, and she wants revenge for what Molly did to her.

A collection of short stories for children.

A collection of short stories for younger listeners, brought to life by Nicki White and Matt Stewart.

The original fairy tales that have inspired so many films.

Just because a man cheats on his wife and makes Danny DeVito look tall, dark, and handsome, is that any reason to kill him? The reluctant and quirky PI, Lee Alvarez, doesn't think so. The 34-year old half-Latina, half-WASP and 100% detective has her work cut out for her when the man is murdered on her watch. Of all the nerve. For Lee, this has become personal. From San Francisco's famous Embarcadero to quaint Princeton-by-the-Sea, she is out to find the killer. And for the killer, this has become personal, too.

A collection of short stories for children.

A collection of classic children's stories to delight and entertain including tales of dragons, elves, gingerbread, naughty dolls and one camel with a hump.

A classic short story for children of all ages. Meet Jocko the Monkey, Mouser the cat, and Touser the dog as they try to help the cook catch the nimble Gingerbread Man. More than just a simple rhyme this is a full story that has been enjoyed for decades. Narrated by Glenn Hascall.

Cassie Claiborne's world is riddled with problems beyond her control: her hard-living father has another wife; her stoic, long-suffering mother is incapable of moving herself mentally away from the kitchen window; her closest friends, Puck and Emmy, are adolescent harbingers of their own doomed futures. Frustrated by her inability to care deeply enough for so many troubled souls, Cassie finds in the local pool hall an oasis of green felt where she can master objects and restrain her emotions.