Showing results for "Robert Service" in Management & Leadership
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The Nordstrom Way to Customer Experience Excellence (3rd Edition)
- Creating a Values-Driven Service Culture
- By: BreAnne O. Reeves, Robert Spector
- Narrated by: Steve Menasche
- Length: 5 hrs and 55 mins
- Unabridged
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In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization—in any industry.
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The Nordstrom Way to Customer Experience Excellence (3rd Edition)
- Creating a Values-Driven Service Culture
- Narrated by: Steve Menasche
- Length: 5 hrs and 55 mins
- Release date: 26-11-2024
- Language: English
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Non-member price: $15.59 or 1 Credit
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A Passion for Leadership
- Lessons on Change and Reform from Fifty Years of Public Service
- By: Robert M. Gates
- Narrated by: George Newbern
- Length: 8 hrs and 5 mins
- Unabridged
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From the former secretary of defense and author of the acclaimed #1 best-selling memoir Duty, a characteristically direct, informed, and urgent assessment of why big institutions are failing us and how smart, committed leadership can effect real improvement regardless of scale.
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Read it twice, now have the Hard Copy on my desk
- By JayZee on 06-08-2020
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A Passion for Leadership
- Lessons on Change and Reform from Fifty Years of Public Service
- Narrated by: George Newbern
- Length: 8 hrs and 5 mins
- Release date: 19-01-2016
- Language: English
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Non-member price: $26.99 or 1 Credit
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The Nordstrom Way to Customer Experience Excellence, 3rd Edition
- Creating a Values-Driven Service Culture
- By: Robert Spector, breAnne O. Reeves
- Narrated by: Eric Pollins
- Length: 6 hrs and 14 mins
- Unabridged
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In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization - in any industry - in every corner of the world.
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The Nordstrom Way to Customer Experience Excellence, 3rd Edition
- Creating a Values-Driven Service Culture
- Narrated by: Eric Pollins
- Length: 6 hrs and 14 mins
- Release date: 21-11-2017
- Language: English
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Non-member price: $22.99 or 1 Credit
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The Supernova Advisor: Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth
- By: Rob Knapp
- Narrated by: Scott Hoke
- Length: 3 hrs and 43 mins
- Unabridged
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The Supernova Model is a client service, client acquisition, and practice management model that drives an explosive acceleration in revenue and client satisfaction by capitalizing upon the 80/20 Rule. First implemented by financial advisors at Merrill Lynch - under the leadership of author Rob Knapp - it has grown increasingly popular within the financial services industry.
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The Supernova Advisor: Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth
- Narrated by: Scott Hoke
- Length: 3 hrs and 43 mins
- Release date: 09-07-2012
- Language: English
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Non-member price: $16.99 or 1 Credit
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The Leader Within You: Master 9 Powers to Be the Leader You Always Wanted to Be
- By: Robert J. Danzig
- Narrated by: Bob Danzig
- Length: 5 hrs
- Unabridged
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Bob Danzig, the former CEO of Hearst Newspapers, has tapped into the source of leadership by nailing down nine powers of leadership inherent in every person. In this masterful book, Bob presents 34 inspiring profiles of successful leaders who, together, define leadership. Profiles include: Itzhak Perlman, Beverly Stills, Ted Turner, Katharine Graham, Wayne Huizenga, Lee Iacocca, Al Neuharth and Jack Welch.
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The Leader Within You: Master 9 Powers to Be the Leader You Always Wanted to Be
- Narrated by: Bob Danzig
- Length: 5 hrs
- Release date: 06-02-2013
- Language: English
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IT-Management Podcast | Für den Service-Management Nerd in Dir.
- By: Robert Sieber | IT-Service-Management IT-Management und IT-Governance aus einer ganz anderen Sicht. Egal ob ITSM mit ITIL COBIT FitSM SIAM oder agilen Methoden.
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Der Podcast für den Servicenerd in Dir!
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Developing Customer Services in the Black-Owned Business
- By: Yvonne P. Witter
- Narrated by: Robert Aymer
- Length: 49 mins
- Unabridged
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Black Businesses offer great customer service generally. However, we also know that many Black business owners have long been plagued with the title of offering less than acceptable customer service in certain sectors. A small but significant number have spawned a reputation that makes them the butt of comedy and conversation in and outside the home. It is a topic that has intrigued Business Advisor, Consultant, and Author Yvonne Witter enough to research the problem. This book is the result.
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Developing Customer Services in the Black-Owned Business
- Narrated by: Robert Aymer
- Series: CRACKING A NUT
- Length: 49 mins
- Release date: 03-02-2023
- Language: English
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Non-member price: $9.99 or 1 Credit
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Jumpstart Your Service Revolution
- Transform Your Company's DNA and Thrive in an Age of Disruption
- By: Thomas Schlick
- Narrated by: Robert Plank
- Length: 3 hrs and 40 mins
- Unabridged
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In this age of disruption, companies must change or face extinction. Disruption is transformational, and it requires new ways of thinking and acting—that is, if you want your company to survive. This book makes a compelling argument that cultivating a service culture is the only solution for companies that want to remain competitive.
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Jumpstart Your Service Revolution
- Transform Your Company's DNA and Thrive in an Age of Disruption
- Narrated by: Robert Plank
- Length: 3 hrs and 40 mins
- Release date: 06-11-2022
- Language: English
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