• What is Service Design

  • Feb 5 2025
  • Length: 20 mins
  • Podcast

What is Service Design

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  • Summary

  • Service design is the process of planning and organizing people, infrastructure, communication, and material components of a service to improve its quality and the interaction between the service provider and its customers. It combines principles from disciplines like Design Thinking, User Experience (UX) design, human-computer interaction, and service management to create solutions that are functional, usable, desirable, and accessible.

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