• Unlocking the value of the returns experience

  • Nov 7 2023
  • Length: 20 mins
  • Podcast

Unlocking the value of the returns experience

Listen for free

View show details

  • Summary

  • Everyone has had a terrible returns experience at some point. No doubt, it left you questioning whether you’ll ever buy from that retailer again. That’s the power of customer experience. One bad returns journey can be the end of a consumer’s relationship with a brand.


    That’s why episode two of Returns Unboxed is delving into all things customer experience, from our hosts’ own recent nightmares to exploring why returns can be like a toxic ex-partner that just keeps rearing their ugly head. This episode will help you better manage the final touchpoint of a sales transaction to ensure customers aren’t left with a sour taste in their mouth.


    All that and another mind-boggling edition of “You found WHAT in the box?” An episode you can’t afford to miss.
    Show More Show Less
Show More Show Less

What listeners say about Unlocking the value of the returns experience

Average Customer Ratings

Reviews - Please select the tabs below to change the source of reviews.

Audible.com.au reviews

Amazon Reviews
No Reviews are Available
In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.