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Welcome to show 178 of the Laundromat Resource Podcast! This week, we're diving deep into the art of creating an exceptional customer experience in the laundry industry with the innovative team from Clean Cloud.

What does it take to transform a fleeting interest into loyal, "sticky" customers who keep coming back? Join host Jordan Berry as he sits down with industry experts John and David to unravel the intricacies of customer journeys, from their first impression on day 0 to solidifying habits by day 100.

Discover powerful strategies such as:

• Drip Marketing Campaigns & Habit Formation: Learn how to keep your customers engaged and returning, inspired by successful models like Starbucks.
• Boosting Your Online Presence: Explore the vital role of Google rankings, reviews, and an engaging website in attracting new customers.
• Referral Programs & Hyperlocal Marketing: Uncover cost-effective ways to leverage your existing customers to grow your business.
• Cutting-Edge Tech Solutions: See how Clean Cloud's suite of tools can transform your operations, from seamless pickups and deliveries to powerful data analytics.

Get insider tips on everything from SEO and local search optimization to providing unforgettable in-app experiences that keep customers hooked.

Episode 178 isn't just a discussion; it's a roadmap to revolutionize your laundromat business. Listen now and ensure your customer base grows and thrives in 2025!

Catch the full conversation to tap into actionable insights and set your laundromat on a path to sustained growth. Plus, don't miss our live Q&A session on January 21st at 4 PM Pacific/7 PM Eastern—your chance to ask the experts directly and kick-start the year with a bang!

Ready to enhance your customer journey and dominate your market? Hit play and transform your business today!

Join the Q&A: https://www.youtube.com/watch?v=vgMtbW6fSXc (click the notification bell!)

Check out Clean Cloud: https://cleancloudapp.com/

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In this must-watch episode, Jordan unravels his comprehensive goal-setting framework specifically tailored for laundromat owners and entrepreneurs in the laundromat industry. Whether you’re aiming to scale up your business or seeking personal growth, this episode is your ultimate guide to transforming aspirations into actionable plans.

What You'll Learn:

• Long-term Planning: Discover how to set your "someday goal" (e.g., owning 10 laundromats) and break it down into manageable steps.
• 5-Year Goal Setting: Learn to establish a robust 5-year plan and ensure your goals are both ambitious and attainable.
• Annual and Quarterly Goals: Understand how to break down your long-term vision into actionable yearly and quarterly objectives.
• Daily Habits: Develop daily routines that build momentum towards your ultimate goals.
• Goal Evaluation and Reassessment: Regularly revisit and refine your goals to stay on track.
• Book Recommendations: Enhance your productivity with book recommendations for every phase of your goal-setting process. (see links below)
• Impact and Purpose: Align your business ambitions with personal and community impact.

As a business owner, setting clear and measurable goals is crucial for success. This episode equips you with a proven framework to think big, plan strategically, and take proactive steps. Whether you're a seasoned business owner or just starting, these strategies will help you optimize and scale your laundromat operations effectively.

Resources:

The Laundromat Playbook- Book a free strategy call- https://laundromatresource.com/playbook

The ONE Thing
10x Is Easier Than 2x
Atomic Habits
Eat that Frog
Think and Grow Rich
How to Win Friends and Influence People
Never Eat Alone

The Laundromat Playbook: Tools and step-by-step guides for buying, optimizing, and scaling your laundromat business. Learn more at

https://laundromatresource.com/playbook

Have goals you want to share? Email Jordan at jordan@jordanlaundromatresource.com.

Don’t Miss Future Episodes! Subscribe to the Laundromat Resource Podcast for more insights, strategies, and success stories. Hit the bell icon to stay updated on upcoming episodes!

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In this captivating episode of Laundromat Resource, Jordan Berry sits down with Evan Papson, the impressive force behind Manny's Launderette. Evan's laundromat journey is a masterclass in resilience, innovation, and community engagement.

What can you expect from this episode?

• Overcoming Challenges: Discover how Evan faced a year-long struggle to secure his first laundromat deal, turning uncertainty into a success story through persistence and strategic networking.
• Smart Business Moves: Learn about Evan's tactical approach to attract customers, including price adjustments, marketing brilliance, and tech-savvy upgrades like implementing a card system and CleanCloud software.
• Community Connection: Hear how impactful community support can be in business. Evan shares stories of neighborly love and the crucial role of staying connected with other laundromat owners and online forums.
• Financial Insights: Take a deep dive into Evan's strategies for managing rising costs and competitive pricing. Understand the importance of strategic planning and why collaboration is key for yearly success.
• Growth and Expansion: Follow Evan's ambitions as he details his gradual yet determined journey towards expanding his laundromat empire, with insights that could make the difference for aspiring investors.
• Personal Touches: Enjoy relatable anecdotes from both Evan and Jordan that add a personal dimension to the business discussions—from middle name teasing to genuine fears and excitement in the entrepreneurial journey.
• Expert Advice: Benefit from insider tips on essential practices like due diligence, maintenance, and creating a systematic approach to business opportunities that can set you on the path to financial independence.

Join us as we unravel Evan’s remarkable story—a testament to how dedication, community, and a bit of ingenuity can transform challenges into thriving business success.

Listen now to Laundromat Resource Podcast Ep. 176 and get inspired to take your own business to new heights. Don't miss the episode that blends practical wisdom with heartwarming stories of entrepreneurial spirit!

Get the full show notes!

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