• RiskBites - The Tipping Point - Do first responses really matter

  • Mar 9 2024
  • Length: 11 mins
  • Podcast

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RiskBites - The Tipping Point - Do first responses really matter

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  • Summary

  • Join Dr Annalene Weston, Senior Dentolegal consultant at Dental Protection and Case Manger Kristin Trafford Wiezel as they consider that point in time when a patient moves from being a disgruntled patient to a complainant.

    In this episode Kristin and Annalene discuss a case that highlights the difficulties encountered by practitioners when dealing with complaints, acknowledging that at times these complaints can feel more like a personal attack. In these situations, Annalene and Kristin remind us that during these times our initial ‘emotional response’ is often not the best response.
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Education Physical Illness & Disease Hygiene & Healthy Living
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