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• Challenges faced by families affected by domestic violence in the rental market.
• The role and concept of impact agents in supporting these families.
• Misconceptions property managers have about renting to families with a history of domestic violence.
• The importance of human connection and understanding in property management.
• Education and training provided to families to help them navigate housing applications and responsibilities.
• The significance of trauma-informed care in assisting families during their transition to stable housing.
• The need for feedback and continuous improvement in the housing process for affected families.
• Community involvement and philanthropic opportunities for real estate professionals.
• The impact of sharing positive stories and experiences related to families overcoming domestic violence.
• Encouragement for property managers and investors to collaborate and support families in need

Become an Impact Agent for $2600 per year with Orana House: Become an Impact Agent - Orana House

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.
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West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western Australia

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In this episode, the host and Leigh Sinclair, from Imagine Futures, explore the vital role property managers play in supporting their communities, especially tenants facing financial difficulties. The discussion centers on "working with purpose," highlighting proactive measures and community engagement.

Key takeaways include:

• Community Resources: Adding financial counseling links to email signatures to raise awareness.
• Communication: Providing resource information throughout the tenancy to foster comfort in seeking help.
• Education: Property managers familiarizing themselves with local support services.
• Cost of Living Crisis: Recognizing and empathizing with tenants' struggles.
• Cost-Effective Solutions: Implementing supportive strategies with minimal effort.
• Resource Availability: Utilizing statewide resources for financial, tenancy, and mental health support.
• Encouragement for Action: Making small, impactful changes to support tenants.

This episode underscores the importance of early intervention, open communication, and leveraging available resources to create a supportive community environment.

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.
Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

www.thegroutguy.com.au

West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western Australia

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

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• Importance of goal setting and actionable steps in property management
• Challenges of setting goals without a clear plan
• Need for continuous learning and professional development
• Value of diverse resources like podcasts and books for inspiration
• Intentional networking and building industry connections
• Addressing mindset challenges such as procrastination and fear of failure
• Establishing systems and habits to support goal achievement
• Breaking down larger goals into manageable actions
• Reflecting on past goal-setting experiences to identify necessary changes

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.
Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

www.thegroutguy.com.au

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

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• Strategies for business owners in the property management sector to differentiate themselves in 2025.
• Importance of standing out in a saturated market.
• Rethinking traditional fee schedules to enhance value propositions.
• Utilizing less saturated social media platforms for marketing.
• Creating a webinar series to establish thought leadership.
• Collaborating with industry experts to enhance lead generation.
• Focusing on community impact and philanthropy to attract clients.
• Emphasizing innovative approaches over competing on quality or price.

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.
Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

www.thegroutguy.com.au

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

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Skye had some really big goals she wanted to reach....spoiler alert! She didn't reach them at our 12 week check in, but she has shared her story of our life has looked these last few months and how her success has still been incredible considering she threw in a three trips/holidays during this time.

This conversation is about setting goals, the mindset when they are not achieved and setting new ones.

While Skye has had her business for a while now, she has only recently gone Full Time into the entrepreneurial role so these check ins with her are vital to assist her in making decisions for the next stage. The next stage for her is "when should she hire a VA and should she go through a company or privately". We discuss these in open.

We also discuss the secrets to increased productivity and the delicate balance between authenticity and perfectionism. With practical strategies such as time blocking and leveraging digital tools like the iPhone Reminder app, boost your efficiency and stay organized. The episode closes with a focus on progress tracking and accountability, emphasizing the importance of planning follow-up meetings to ensure ongoing success.

Thank you Skye for being so open to publicly sharing your journey! I look forward to our next check in.

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.
Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

www.thegroutguy.com.au

West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western Australia

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

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• Overview of the Business Development Manager (BDM) role in property management.
• Samantha Priddis' journey from sales to becoming a BDM.
• Importance of the handover process between BDMs and property managers.
• Tailoring the handover process to meet client needs and expectations.
• Matching personalities between property owners and property managers.
• Challenges in communication styles between BDMs and property managers.
• Managing renovation projects, including minor vs. significant renovations.
• Budget management strategies for renovation projects.
• Importance of understanding client preferences and expectations during renovations.

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.
Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

www.thegroutguy.com.au

West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western Australia

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

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I had the opportunity to chat with Malia Sharpe & Sam Pyne from On Tap Plumbing. The discussion was around critical responsibilities of property managers regarding work health and safety. This discussion is particularly relevant when engaging contractors for maintenance and repairs. The episode highlighted the importance of ensuring that contractors have the necessary licenses, insurance, and safety protocols in place.

Key Responsibilities of Property Managers

Property managers must ensure that contractors have the necessary licenses and insurance before engaging them for any work.

It is crucial to confirm that contractors have appropriate safety protocols in place to mitigate risks associated with their work.

These days, property managers are faced with a lot of challenges, one being pressure from landlords to find the cheapest provider. This can often lead to hiring less qualified contractors which poses significant risks

Property managers must strike a balance between cost-effectiveness and ensuring the safety of all parties involved. This involves pushing back against the pressure to choose cheaper options without proper vetting.

Here are some important things for property managers to consider when handling maintenance:

• When onboarding contractors, property managers must be clear about the tasks involved and the qualifications required for those tasks.
• Knowing and ensuring that contractors hold the appropriate licenses for the job, such as plumbing or electrical tasks.
• Be aware of any additional training requirements, such as working at heights, especially if the job involves accessing roofs or elevated areas.
• If property managers are unsure about the necessary licenses for specific jobs, it is crucial to educate themselves about the requirements. Reaching out to reputable companies like On Tap Plumbing for guidance can be beneficial.
• The use of technology, such as the Tapi system, can help property managers track compliance and insurance documentation. This system alerts property managers if any documents are expired before issuing work orders, ensuring that all contractors meet safety requirements.
• Having a dedicated person in the office responsible for onboarding and maintaining contractor records is essential. This individual should regularly follow up on renewals and ensure that all documentation is up to date.
• Informing Contractors About Potential Risks: Effective communication between property managers and contractors is crucial. Property managers must provide detailed information about any known hazards at properties, such as asbestos or structural issues, to ensure that contractors are adequately prepared.
• Addressing Tenant Behavio

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.
Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

www.thegroutguy.com.au

West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western Australia

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

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Sherrie Storor, an exceptional business coach and former sales agent, joins us to unravel the often-overlooked business intricacies of the real estate world. Wondering how to ensure consistent income and asset growth?

Sherrie offers invaluable advice on how robust systems and the right team can transform your business into a profitable enterprise.

Her FREE upcoming webinar - Principal's Masterclass is the perfect opportunity to spend an hour learning and understanding your business and opportunities available.

Learn about our groundbreaking training initiative that combines growth coaching with legal expertise, designed to elevate business management skills. Sherrie also guides solopreneurs on the mindset shift required to update essential business documents, emphasizing the importance of proactive management for sustainable growth.

Balancing business growth with personal wellness might seem elusive, but it’s critical. We touch on the importance of this, to have a clear business head to make decisions.

Sherrie Storor | The Principal's Masterclass | Agency Structure, Growth + Scale

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.
Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

www.thegroutguy.com.au

West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western Australia

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

Support the show