• Onboarding Operations: Scaling Onboarding at Sendoso with Jerry Henry

  • Jan 27 2022
  • Length: 28 mins
  • Podcast

Onboarding Operations: Scaling Onboarding at Sendoso with Jerry Henry

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  • Summary

  • Adopting new software is a big business decision for any company. You’re likely investing considerable time, money and effort to get it up and running.


    Having a partner that is aligned around your goals and expectations of that investment can be the difference between a prosperous long-term relationship and a spiral into frustration and ultimately an expensive break-up.


    Our guest today is Jerry Henry, Director Professional Services and Onboarding at Sendoso. In this episode you’ll hear how he:

    • Defines 4 pillars of onboarding at Sendoso
    • Empowers his team to get creative helping customers
    • Reports on the business impact of onboarding performance
    • Maps the journey for customers from closed won to successful
    • Ensures a smooth handoff from sales to onboarding for customers

    Enjoyed this episode? Connect with Jerry on LinkedIn and let him know, or subscribe for future episodes of Happy Customers.
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