I'm thrilled to share the latest episode (#113) of the @My Curious Colleague podcast…. Join me for my (5) “Musings” where I look back and reflect forward on consumer engagement..!

• The Importance of a Seat at the Table: Why consumer focus is now non-negotiable for brands.
• The Rise of New Channels: Exploring the impact of ratings and reviews as the new frontier in consumer engagement.
• Trends Tracking: Being aware of the macro and micro trends that could affect your operations in the contact center.
• Evolving Reporting Structures: How the reporting landscape has shifted towards a more consumer-centric model.
• Consumer Insights: What the future may look like ie more holistic.

Tune in for thoughts IMHO may give you something to chew on as you plan your approach to consumer care in 2025! 🌟

#mycuriouscolleague #podcast #consumerengagement #cx #cpg #cpgcx

I'm thrilled to dedicate my first podcast episode of 2025 of the My Curious Colleague Podcast to Front Line Agents in the Contact Center.

🌟 This week, I sat down with @Beryl Krinsky, Founder of @B.Komplete to explore mindfulness practices and their role in supporting mental health, especially in high-stress environments like contact centers.

From navigating the challenges of corporate wellness to launching her own school, Beryl brings a wealth of experience and wisdom. Together, we discussed simple yet impactful ways to incorporate mindfulness into daily routines—whether you're a contact center agent, a business leader, or just someone seeking balance.
💡 Highlights include:
🔹 The "Five Senses Practice" to instantly reduce stress.
🔹 The surprising health benefits of mindful breathing.
🔹 Practical tips to fit mindfulness into a busy day—even in 10-second intervals!

This episode is perfect for anyone curious about making mental wellness a priority in 2025. Let’s start the year with intention and simplicity!

📖 Listen to the full episode and let me know in the comments: How do you practice mindfulness in your day-to-day life?
#mindfulness #podcast #consumerrelations

TIP: mark this episode about midway thru and work thru a mini mindfullness exercise with Beryl guaranteed to make you feel good...!

Hello, My Curious Colleagues...! In this week’s “Curiously Quick” episode (#111) on the @My Curious Colleague podcast, I share my thoughts on AI in consumer relations and the contact center. My thoughts, albeit brief, are covered in three key areas. Listen to today’s episode for more details and in these past episodes noted here:

1. Helping the Agent—exploring Voice AI, Agent Assist, and Reason Codes (Ep. #82, Speech Analytics with CalZilla).
2. Helping the Consumer—from chatbots to virtual assistants (Ep. #95 with Joe Mazer, Michelin Tires).
3. Brand & Quality Insights—insights via sentiment analysis and trend identification (Ep. @91 with Gotham at Yogi).

Listen in to get a worker bee’s perspective on AI’s potential for smaller teams and more. 🎧

#NewPodcastEpisode #AI #ContactCenter #ConsumerRelations