• Mastering Conflict Resolution and Effective Communication with Hesha Abrams

  • Oct 3 2024
  • Length: 48 mins
  • Podcast

Mastering Conflict Resolution and Effective Communication with Hesha Abrams

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  • Summary

  • Hesha Abrams delves into conflict negotiation, highlighting ego and self-grace. From her book "Holding the Calm," she shares techniques for managing tough situations and achieving small wins. Learn effective communication strategies, including sentence stems and the use of silence in leadership. Discover practical conflict resolution methods, diagnostic tools, and the impact of mirroring language. Explore fluid leadership, the sandwich resolution technique, and handling mistakes. High-stakes mediation examples illustrate third-party mediation and workplace safety. The episode ends with a fun question about the scent of space and a preview of the next guest.
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Management Economics
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