Can boutique businesses truly compete with big-box stores on price and quality? Join me, Heather-Joy Batten, as I uncover the inspiring journey of Dayna, the dynamic owner of CocoMutts, a thriving pet-focused business in Ottawa. From taking over a struggling enterprise in 2020 to transforming it into a successful local gem on Stittsville Main Street, Dayna reveals the secret ingredients behind CocoMutts' success. Discover how this quaint establishment challenges misconceptions about boutique pricing and offers unique products that stand out against the mass-produced items found in larger chains. Dayna's story highlights the vital role of supporting local retailers who often provide superior quality and competitive pricing.

In our engaging conversation, Dayna also sheds light on the pet grooming and care industry's pressing challenges, such as staff turnover and varying client expectations. We explore the often-overlooked complexities of grooming and pet nutrition, emphasizing the need for regulation and industry standards. Dayna shares her personal experiences and insights on fostering client trust through staff training and honest communication. Together, we aim to empower pet owners with accurate advice and quality products, even if it means sacrificing a sale. Tune in to understand how CocoMutts is building a trustworthy community of pet lovers, committed to offering the best care possible for their furry companions.