Summary
In this episode of EGGS: The Podcast, hosts Ryan and Mike discuss a variety of topics, including the cancellation of the Eggy's Awards, Mike's extensive home renovation project, Ryan's recent career changes after leaving a tech startup, and the financial adjustments their families are making. They also share their experiences with car shopping and a recent trip to New York, where they encountered issues with ticketing and parking. The conversation is light-hearted yet reflective, touching on personal growth and the challenges of balancing work and family life.
In this conversation, the hosts delve into the complexities of customer service in the ticketing industry, exploring the challenges faced by consumers when dealing with ticketing companies. They discuss the broader implications of customer experience, the monopolistic nature of ticket sales, and the impact of fees on both artists and consumers. The conversation also touches on the evolution of ticket purchasing, the shift in personal interactions due to technology, and the deterioration of unique products in a commoditized market. Ultimately, they emphasize the importance of quality, experience, and genuine relationships in business.
Takeaways
- The Eggy's Awards were missed this year due to busy schedules.
- Mike is undergoing a significant home renovation as he prepares to sell his house.
- Ryan reflects on his experience working at a tech startup and the challenges faced.
- Family dynamics are shifting as children grow and financial responsibilities change.
- Car shopping has become increasingly complicated and expensive.
- The hosts share humorous anecdotes about their children's spending habits.
- Ryan's New York trip highlights the challenges of purchasing tickets and parking.
- The conversation emphasizes the importance of communication in professional settings.
- The episode showcases the balance of personal and professional life challenges. Customer service in ticketing is often frustrating and inefficient.
- Many consumers are willing to overlook poor service for the sake of attending events.
- The ticketing industry is plagued by monopolies that limit competition.
- High fees in ticket sales negatively impact both artists and consumers.
- The experience of purchasing tickets has become increasingly impersonal.
- Personal branding can lead to inauthentic interactions online.
- Unique products are becoming harder to find in a commoditized market.
- Quality and customer experience should be prioritized in business.
- Relationships are key to success in both personal and professional contexts.
- The current state of capitalism often prioritizes profit over quality.
Chapters
00:00 Introduction and Episode Overview
01:09 Reflections on the Eggies Awards
03:16 Memorable Guests and Highlights from Last Year
06:14 Mike's Home Renovation Journey
11:21 Career Changes and Startup Experiences
17:03 Family Dynamics and Financial Adjustments
24:11 New Car Adventures and Financial Ironies
26:06 Car Shopping Insights
34:20 Ticketing Woes and Customer Service Challenges
50:18 The Bizarre World of Ticket Scalping
54:54 The Impact of Personal Branding on Interactions
01:00:44 Consumerism and the Value of Quality Products
01:06:46 The Importance of Human Relationships in Success
Credits:
Hosted by Michael Smith and Ryan Roghaar
Produced by Ryan Roghaar
Theme music: "Perfect Day" by OPM
The Carton:
https://medium.com/the-carton-by-eggs
Feature with Zack Chmeis of Straight Method up now!
https://medium.com/the-carton-by-eggs/zack-chmeis-35dae817ac28
The Eggs Podcast Spotify playlist:
bit.ly/eggstunes
The Plugs:
The Show: eggscast.com
@eggshow on twitter and instagram
On iTunes: itun.es/i6dX3pCOn
Stitcher: bit.ly/eggs_on_stitcher
Also available on Google Play Music!
Mike "DJ Ontic":
Shows and info: djontic.com
@djontic on twitter
Ryan Roghaar:
http://rogha.ar
