In this episode claims manager Joe Sheahan discusses a case involving an infection which develops after a stem cell injection therapy.  Joe brings to light the importance of file documentation and consistent procedure practices.  In addition, we hear an example of how MedPro Group comes along side and supports their insureds when they start to become weary of the often times long claim defense process.

In this episode claims manager Summer Heil discusses a case where a plastic surgery patient is unhappy with her surgical outcome despite only receiving the first surgery in a multi-surgery procedure.  Summer outlines red flags that the patient exhibited prior to surgery which the surgeon may have utilized to determine that the patient wasn't a fit for their practice.  Aspects of the highly subjective nature of cosmetic surgery outcomes are also discussed. 

Claims manager Kurtis Marshall brings us part two of a two part series involving a case that lasted for 14 years.  In this episode Kurtis discusses the trial that resulted from the challenges that multiple providers faced when attempting to provide care to a patient who included their adult child in their visits for a condition that ultimately developed into cancer.  Issues surrounding documentation and patient relationship termination are addressed as we discuss this case.