• Checking With Your Manager – It’s Time to Stop!

  • Mar 6 2024
  • Length: 8 mins
  • Podcast

Checking With Your Manager – It’s Time to Stop!

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  • Summary

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    Do you understand the frustration a customer feels when you say “I need to put you on hold and check with my manager"?

    This episode promises to unravel why this all-too-common practice is holding back the potential of call centres everywhere. We confront the lack of agent empowerment head-on, striving to identify the bottlenecks that stall service and erode customer trust. Giving you actionable strategies, we set the course for a revolution in autonomy that can lead to swifter service, thrilled customers, and a healthier bottom line.

    We dissect the 'talk to the manager' routine that's crippling the integrity of any sales teams. Unlock the power of employee decision-making as we champion autonomy to not only speed up the sales process but to significantly enhance the overall customer experience. Say farewell to unnecessary managerial check-ins and hello to a workforce imbued with trust and authority.

    Tune in, empower yourself, and witness the transformation in service quality that follows!

    Find more useful and essential contact centre development from realitytraining.com
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Management Economics
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