Brian Oblinger Show Notes
0:35 We talk about making connections (it's how we met!)
0:58 Brian Oblinger Introduces himself
2:10 Talk about your Podcast "In Before The Lock"
2:15 History behind the name
2:55 How the podcast got started
4:44 Are you more focused on the business side of the community?
5:40 Talk about the area you've helped around business's and community
6:10 Talks about consulting for a community vendor platform
6:45 Worked for Ultrix and built a community team and practice
7:30 Roles Brian's interested in
9:07 Brian talks about falling "ass-backward into this"
9:42 Got involved as a superuser in the PlayStation community
10:15 Works for free!
10:30 Got hired and started his career
11:17 History of building community and how it's helped
12:00 Talk about community as a way to deliver value to customers
12:40 Talks about community as improving customer experience
13:20 What kind of challenges do you see companies wanting to get into the community?
15:05 Community as a sales channel vs. a fan base
15:15 Community as a servant mentality
16:40 Using social media as a community
17:00 Different mindset with these channels
18:30 Should companies approach the community as a multi-prong, or do they focus on a specific area?
19:20 Companies focus on support first, but there is so much more fruit
21:15 I love the lego community
21:28 What are some communities you admire?
21:50 Your shot by National Geographic
22:05 Lots of electric car communities, more passion-based
22:18 Spotify and music lovers
22:30 There is a community for everybody
23:18 With slack anyone can create a community
23:40 Synchronous chat vs. asynchronous chat
24:30 Where would you focus if you could fix any community today
24:40 Facebook, and I'm not afraid to say that.
25:13 There is a real opportunity to get it right and accelerate the great stuff they have started
25:50 One day at Facebook, What would you change?
27:35 What are you doing to improve yourself?
28:00 Focusing in on people
28:36 The podcast of course
29:11 What advice would you give to someone listening to this now
29:30 General advice - "don't let it weigh you down."
31:10 How has the job search been going in this Covid-19 world?
31:32 Linked in is the best tool
31:50 Talking to people
33:45 What advice do you have for someone to utilize their current connections and grow more?
37:05 What / How do you recommend someone makes that cold connection
41:33 Brian issues a challenge to you, the listeners!
42:00 Brian talks about the power of recommendations
44:13 What are some fun things you do? How do you keep your sanity?
44:30 Lots of dog walks
45:53 Brian invites us to CO!
46:06 What was the last thing Brian bought on Amazon?
46:38 Closing