• 402 - Dealing With The Frustration Of Member Refunds

  • Sep 4 2024
  • Length: 17 mins
  • Podcast

402 - Dealing With The Frustration Of Member Refunds

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  • Summary

  • In this episode, I delve into the often frustrating topic of handling member refunds.

    Listen in as I explore the importance of a fair and generous refund policy, the concept of risk reversal, and why it can be beneficial despite the occasional setbacks.

    I also share insights on managing the emotional side of facing refunds and how to maintain a positive outlook.

    In this episode:

    - Why is it important to have a fair and generous refund policy for your membership?

    - What is risk reversal, and how does it help in reducing customer reluctance?

    - How can you mentally cope with the frustration and disappointment of handling refund requests?

    - What are some practical steps for managing refunds effectively, including delegating them to a team member?

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