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User Friendly

How the Hidden Rules of Design Are Changing the Way We Live, Work & Play

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User Friendly

By: Robert Fabricant, Cliff Kuang
Narrated by: Jean Ann Douglass
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About this listen

Random House presents the audiobook edition of User Friendly by Cliff Kuang and Robert Fabricant.

User Friendly is a must-listen for anyone who loves well-designed products - and for the innovators aspiring to make them.

It seems like magic when some new gadget seems to know what we want before we know ourselves. But why does some design feel intrinsically good, and why do some designs last forever, while others disappear? User Friendly guides listeners through the hidden rules governing how design shapes our behaviour, told through fascinating stories such as what the nuclear accident at Three Mile Island reveals about the logic of the smartphone; how the pressures of the Great Depression and World War II created our faith in social progress through better product design; and how a failed vision for Disney World yielded a new paradigm for designed experience.

©2019 Robert Fabricant and Cliff Kuang (P)2019 Penguin Audio Engineering

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A staple

Anyone wanting to gain a clearer understanding of design think and human centred design should listen to this book.

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Essential listening

This book will change the way you think about user experience and it’s place in the world.



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illuminating, intriguing, and very well performed.

fantastic listen for a new designer, an easy recommendation for anyone interested in product design.

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