Rene A. Henry
AUTHOR

Rene A. Henry

Business & Careers
Tap the gear icon above to manage new release emails.
Rene A. Henry has had diverse careers in public relations, sports marketing, housing and real estate, television and entertainment, politics, federal service, higher education and as a trade association executive. He has created and produced award-winning videos and television documentaries and authored books on land investment, utility cogeneration, sports and public relations. His latest book, Customer Service: the cornerstone of success, is about the winning strategies, philosophies and practices of CEO's of companies providing extraordinary customer service. His two books on crisis - Communicating In A Crisis; You'd Better Have a Hose If You Want to Put Out the Fire - and Marketing Public Relations are used by professionals, professors and students. They also cite examples of how poor or non-existent customer service led to crises which led to his writing his latest book, Customer Service - the cornerstone of success. The Iron Indians is about the remarkable 1953 William & Mary football team that lost only once in its first six games with only 24 players and 16 on scholarship. Offsides!, a book about officiating in the National Football League, was published in August 2001. He received his A.B. degree in economics from The College of William & Mary, did graduate study in marketing at West Virginia University and has taken executive courses at Harvard University and Georgetown University law schools. In 2010 he was awarded the William & Mary Alumni Medallion, the highest honor the college's alumni association can bestow on a graduate.
Read more Read less

Try Audible membership today. Start enjoying the benefits.

Try Audible for free with an audiobook of your choice.
Try Premium Plus free
Automatically renews at AUD $16.45/mo after 30 days. Cancel anytime.

Most Popular

Product list
  • Customer Service cover art

    Non-member price: $16.99 or 1 Credit

    Sale price: $16.99 or 1 Credit

    Try for $0.00