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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
- By: James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger
- Narrated by: Wayne Shepherd
- Length: 7 hrs and 21 mins
- Unabridged
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Overall4.5 out of 5 stars 2
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Performance3 out of 5 stars 1
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Story4 out of 5 stars 1
Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service....
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
- Narrated by: Wayne Shepherd
- Length: 7 hrs and 21 mins
- Release date: 05-08-2015
- Language: English
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Non-member price: $22.99 or 1 Credit
Sale price: $22.99 or 1 Credit
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