Patient Culture

Healthcare providers in the American medical system may find that patients from different cultures bring unfamiliar expectations, anxieties, and needs into the examination room. To provide optimal care for all patients, it is important to see differences from the patient's perspective and to work with patients from a range of demographics. Caring for Patients from Different Cultures has been a vital resource for nurses and physicians for more than twenty years, offering hundreds of case studies that illustrate cross-cultural conflicts or misunderstandings as well as examples of culturally competent health care.

In More than Medicine, LaTonya J. Trotter chronicles the everyday work of a group of nurse practitioners (NPs) working on the front lines of the American health care crisis as they cared for 400 African American older adults living with poor health and limited means. Trotter describes how these NPs practiced an inclusive form of care work that addressed medical, social, and organizational problems that often accompany poverty.

Treating People Not Patients, Dr. Michael Sonick provides an invaluable look into the principles that have allowed him to create a state-of-the-art patient centric practice. His back and front stage processes are not only applicable to the practice of dentistry, but to any business that serves people. His insights will empower you to grow your practice or business by changing how you view the people you serve and your role as a professional.

There are three major healing traditions in the world: Western biomedicine, supernatural healing, and holistic healing. In a world of increasingly blended cultures, languages, and traditions, what happens when these contrasting healing practices clash? In "A Case of Culture", author Snigdha Nandipati delves into the unspoken challenges that immigrant patients face when seeking healthcare in the West, exploring how we can bridge these cultural divides in our healthcare system. The solution? Cultural brokers.

Pharmacist Cory Jenks had all the elements to make a competent healthcare professional. Good looks, academic accolades, multiple board certifications, and a competitive residency. However, none of these items prepared him for truly caring for his patients in a chaotic healthcare environment, and he was struggling. After implementing lessons he learned as an improv comedian, Cory’s perspective began to shift. In this audiobook, Cory takes you through the comical and powerful tools needed to create a memorable, humanizing experience for your patients and colleagues.

The Patient Organization is a companion book to be used alongside today’s popular Organizational Operating Systems (OOS), to explain what’s under the hood, why they work, why they don’t work, and what you can do about it.