Showing results by author "Groov Ltd" in All Categories

This podcast isn't just a conversation; it's a deep dive into helping you feel better and perform better in both your personal life and the workplace. Each episode will feature extraordinary individuals from various fields. Together, we inspire and share strategies on how to elevate performance and care for yourself and your team. We'll hear real-life stories from experts, business leaders, and community advocates on how they maintain high performance and take care of themselves under pressure, recover from setbacks, and get the balance right of lifting people and performance. Hosted by Sir ...

Hosted by All Blacks legend Sir John Kirwan and VP Behavioural Sciences at Groov, Dr Fiona Crichton, this podcast takes a deep look into the world of frontline leadership. We're talking to frontline leaders of contact centres around the globe exploring what the best are doing, what the future holds, how they run their ship, and breaking down common myths about frontlines leadership roles. There is also an ongoing focus on developing a modern, innovative approach to the support in place for contact centre agents, team leaders and managers, as this is the key ingredient to lifting performance ...