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Complex problem solving is at the very top of the list of essential skills for career progression in the modern world. But how problem solving is taught in our schools, universities, businesses, and organizations comes up short. In Bulletproof Problem Solving: The One Skill That Changes Everything, you'll learn the seven-step systematic approach to creative problem solving developed in top consulting firms that will work in any field or industry, turning you into a highly sought-after, bulletproof problem solver who can tackle challenges at which others balk.

Bob Howard used to fix computers for the Laundry - the branch of the British Secret Service that deals with otherworldly threats - but those days are over. He's not only been promoted to active service but actually survived missions against cultists, enemy spies and tentacled horrors from other dimensions. Willingly or not, he's on his way up in this dangerous organisation.

In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. In this 20th anniversary edition, Maister, Green, and Galford enrich our understanding of today's society and illustrate how to be effective communicators in a digital world.

The Chuzzlewits are a family divided by money and selfishness; even young Martin, the eponymous hero, is arrogant and self-centred. He offends his grandfather by falling in love with the latter’s ward, Mary, and sets out to make his own fortune in life, travelling as far as America - which produces from Dickens a savage satire on a new world tainted with the vices of the old. Martin’s nature slowly changes through his bitter experience of life and his enduring love for Mary.

With the justiciary understaffed, a series of horrifying occult murders to be investigated, and a young student who is flying - literally - off the rails, magical law enforcer Stephen Day is under increasing stress. And his relationship with his aristocratic lover, Lord Crane, is beginning to feel the strain. Crane chafes at the restrictions of England's laws, and there's a worrying development in the blood-and-sex bond he shares with Stephen. A development that makes a sensible man question if they should be together at all.

After his December 2003 arrest, registered nurse Charlie Cullen was quickly dubbed 'The Angel of Death' by the media. But Cullen was no mercy killer, nor was he a simple monster. He was a favourite son, husband, beloved father, best friend, and celebrated caregiver. Implicated in the deaths of as many as 300 patients, he was also perhaps the most prolific serial killer in American history. Cullen's murderous career in the world's most trusted profession spanned sixteen years and nine hospitals across New Jersey and Pennsylvania.

Charles Eisenstein explores the history and potential future of civilization, tracing the converging crises of our age to the illusion of the separate self. He argues that our disconnection from one another and the natural world has mislaid the foundations of science, religion, money, technology, economics, medicine, and education as we know them. It has fired our near-pathological pursuit of technological Utopias even as we push ourselves and our planet to the brink of collapse.

Tackling some of the world’s most profound questions through the intimate lens of fatherhood, Bayo Akomolafe embarks on a journey of discovery as he maps the contours of the spaces between himself and his three-year-old daughter, Alethea. In a narrative that manages to be both intricate and unguarded, he discovers that something as commonplace as becoming a father is a cosmic event of unprecedented proportions.

Certain works of literature, history, science, philosophy, political theory and religion offer powerful examples of how books can spark revolutions, birth great religions, spur scientific advancements, shape world economies, teach us new ways of thinking, and much more. And with this fascinating collection crafted from our extensive library of courses, you can now get a single course that represents 36 of our best lectures on literary works that changed the world.

The Pickwick Papers, Dickens's first novel, is a delightful romp through the pre-Reform Bill England of 1827. Samuel Pickwick and the rest of the Pickwickians are some of the most memorable of all Dickens's creations, and it is a joy to hear of their adventures in search of "interesting scenes and characters", and the repeated efforts of the quick-witted Sam Weller to rescue them all from disaster.

A silent comedy star whose legendary slapstick routines are recognisable to this day, Charles 'Charlie' Chaplin's My Autobiography is an incomparably vivid account of the life of one of the greatest filmmakers and comedians, with an introduction by David Robinson

In a time when so many children and young adults seem to be struggling, parents are looking for help in bringing up mentally healthy kids who are equipped to thrive. Finally, evidence-based help is now available for overwhelmed parents who are trying their best but feel like they’re falling short.

Audible presents an original dramatisation of Charles Dickens' Dombey and Son, first published as Dealings with the Firm of Dombey and Son: Wholesale, Retail and for Exportation. A literary masterpiece in which Dickens' gift for vivid characterisation is at its best, this is the story of a powerful man whose inability to appreciate those around him leads to his lonely demise and, later, his possible redemption.

Murphy Shepherd has made a career of finding those no one else could - survivors of human trafficking. His life’s mission is helping others find freedom...but then the nightmare strikes too close to home. When his new wife, her daughter, and two other teenage girls are stolen, Murphy is left questioning all he has thought to be true. With more dead ends than leads, he has no idea how to find his loved ones. After everything is stripped away, love is what remains. Hope feels lost, but Murphy is willing to expend his last breath trying to bring them home.

Forensically researched, beautifully observed, and using humour and their vast historical knowledge, The Rabbit Hole Detectives Book is a feast of historical trivia and unknown facts. Packed full with a stimulating and moreish mix of longer entries, lists, trivia, amazing factoids and hysterical banter, this book is addictive, fun and endlessly informative. Whatever you think you know, guess again.

John Harmon, in exile for many years, discovers that by a curious quirk in his father’s will he must marry Bella Wilfer, a girl he has never met, in order to claim his inheritance. Mistakenly thought to have drowned, on his return he gains employment with the kindly Mr Boffin under the assumed name of John Rokesmith and falls in love with the flighty and mercenary Bella, who scornfully rejects him as a mere impoverished secretary. But Boffin and his wife contrive a plan to help John and show Bella the error of her ways.

Hyperorganised and formidable, Eve Starkey defeated her boss, the louche magical adept and billionaire Rupert de Montfort Bigge, in a supernatural duel to the death. At least, she has reason to hope he's dead. But though she's now in charge of the Bigge Corporation, she's not free of him yet. Through the fecklessness of her brother Imp, combined with the intricate feudal law of a tiny Channel Island, it would appear that unbeknownst to her, she was married to Bigge - and that proving his death and releasing herself from his arcane bindings will take years and cost millions.

As humanity is taking its final breath, facing extinction from a myriad of monsters, the last three people on earth are creating a final chance for the hero to go back in time and stop the apocalypse. However, before the hero can enter the chronomancer portal to the past, she and the portal's creator are both killed, leaving only the weak assistant to carry on their dream of saving the world. Will Nick be able to right the wrongs done to him, and prepare the hero for the world to come?

Jem begins to track down the people who were there the night Toby died – a close circle of friends once known as the ‘Seven Wonders’ for their charm and talent – only to find them as tormented and broken as himself. All of them knew and loved Toby at Oxford. Could one of them really be his killer? As Jem grows closer to uncovering what happened that night, his pursuer grows bolder, making increasingly terrifying attempts to silence him for good. Will exposing Toby's killer put to rest the shadows that have darkened Jem’s life for so long? Or will the gruesome truth only put him in more danger?

More than 200 million years ago, geological forces split apart the continents. Isolated from each other, the two halves of the world developed radically different suites of plants and animals. When Christopher Columbus set foot in the Americas, he ended that separation at a stroke. Driven by the economic goal of establishing trade with China, he accidentally set off an ecological convulsion as European vessels carried thousands of species to new homes across the oceans.