Showing results by author "Chip Bell" in All Categories

It is the end of June, and President Jordan Fletcher has just negotiated a historical treaty with Cuba, and its signing will be held at the end of October in Miami. Because of Fletcher's past relationship with him in the Benjamin Matthews matter, he has asked Jake Sullivan to coordinate the treaty-signing ceremony.

Jake Sullivan had everything - his dream job as the chief prosecuting attorney in the Miami Office of the Justice Department, a loving family, and good friends. Many would describe him as a bulldog of a man with a strong moral streak. No one would have predicted what was about to come. When Jake Sullivan takes on a high-profile case, he naturally anticipates both a moral and a professional victory.

Best-selling authors Chip Bell and John Patterson here describe the new rules for coping with demanding customers in a wired, want-it-now world. Bell and Patterson provide a tested formula for restoring balance to the customer relationship by establishing what they call “Service Calm”. The three steps to Service Calm sound simple, but they draw on sophisticated psychological principles and are profound in application.

Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.

The South Beach Sadist is dead.... Jake had seen to that. But in two weeks, Miami has two new victims, each butchered and their bodies marked with the sign of the Sadist...a sign never revealed to the public. As cryptic clues, and the promise of a third victim, begin to arrive in his office, Jake Sullivan, chief prosecutor for the Justice Department in Miami, and Mike Lang, his investigator and best friend, are once again hunting a madman. As the trail leads to a rogue DEA agent, Jake and Mike close in on the killer, not realizing that saving victim three means saving one of their own.

Intelligence agencies in both the United States and France have uncovered information that Group 45 has reorganized under new leadership after its disastrous collaboration with the Broker. The most recent French elections have caused the president of France to include some far-right candidates in his Council of Ministers, and he has had to accede to several of their demands, one of which was the removal of Phillip Rostand as head of the DST.

What appears to be an accidental death on Grand Cayman Island turns suspicious when Jake Sullivan’s name is found on the body. As more deaths occur, Jake and Mike join the local police force as they hunt for the killers and a legendary treasure.

Jake and Mike are sent to Puerto Rico by Jordan Fletcher, CEO of Fletcher Security and Investigations, to insure that a referendum on the future of the island’s relationship with the United States is not tainted by outside interference. Trying to discover who might be behind such a scheme leads them on an investigation of current players and old pirate legends.

Following leads discovered in their Cayman Islands adventure, Jake and Mike track down the whereabouts of the enigmatic Ernesto Truffant to the island of Hispaniola, trying to determine if Group 45 has a new leader, a new home, and a new plan of attack.