Showing results by narrator "Todd Ross" in All Categories

Meet your new sales force: They love collaboration, live and breathe technology, and happily bring assignments home. They also show up late, resist authority, text their friends in meetings, and job hop like there's no tomorrow. You can bark orders all you want, but it won't work with millennials. To get great sales results, you need to let go of old-school approaches and learn to speak their language. Creating Sales Stars is your field guide to managing today's emerging sales professionals.

Brand advocates are your most loyal, passionate, and engaged customers, and your best marketers. They don't just buy your products - they sell your products for you. Brand Advocates teaches you how to turn your enthusiastic customers into a powerful and sustainable marketing force. Through a step-by-step playbook and real-world examples, you'll learn exactly what it takes to build and activate your "Advocate Army", from identifying your advocates to energizing them and tracking results.

One of Silicon Valley's top leadership trainers distills his proven framework that has empowered teams at the world's most innovative companies - from Google and Facebook to Cisco Systems and biotech giant Genentech/Roche - to do the best work of their lives. Richard Lee has worked with thousands of ambitious leaders and their teams, and has found that they all share the same frustration. Whether it's because of communication breakdowns or systemic complexity, people at every level of an organization feel like their results fall short of their expectations.

Lumi Santana is a chef with the gift of synesthesia - she can perceive a person’s emotions just by tasting their cooking. Despite being raised by a single mother who taught her that dreams and true love were silly fairy tales, she decides to take a chance and puts her heart and savings into opening a fusion restaurant in Inwood, Manhattan. The restaurant offers a mix of the Dominican cuisine she grew up with and other world cuisines that have been a source of culinary inspiration to her.

Major Megan McClung is the first female United States Naval Academy graduate to be killed in action since the school’s 1845 founding and the highest-ranking female U.S. Marine Corps officer to die during the Iraq war. Be Bold is Megan’s inspirational story of defying steep odds, making the ultimate sacrifice and paving the way for a new era of women at war.

New York City, 1968: The customers at Café Marie don’t come just for the excellent coffee and pastries. They come for the sophisticated ambiance, and the illusion of being somewhere other than a bustling, exhausting city. Headwaiter Charles Ward helps create that illusion through impeccable service—unobtrusive, nearly invisible, yet always watchful.

Paul, a part-time actor and full-time narcissist, just knows that his wife is having an affair with the dog trainer who lives upstairs in their luxury apartment building. But when he tries to catch them in the act, he finds the neighbor’s corpse instead. And now he can’t find his wife anywhere. With only the building’s alluring front desk person to help him, Paul must find the killer before the cops pin the murder on him.

Jack Ludlum, who relies on his brawn to get things done, is now paired with his archenemy, Jill Jarred, a brilliant investigator with keen intuition. As they delve into the secret world of incels and white supremacists, and conflict between local authorities and the FBI rages, a media frenzy further complicates the mission.

This is the first book to examine how and why the United States refused to acknowledge the Armenian Genocide until the early 2020s. Although the American government expressed sympathy towards the plight of the Armenians in the 1910s and 1920s, historian Julien Zarifian explores how, from the 1960s, a set of geopolitical and institutional factors soon led the United States to adopt a policy of genocide nonrecognition which it would cling to for over fifty years, through Republican and Democratic administrations alike.

Peter was born on the east side of Germany, the side that wasn't free. He watches news programs rather than cartoons, and wears scratchy uniforms instead of blue jeans. His family endures long lines and early curfews. But Peter knows it won't always be this way. Peter and his family have a secret. Late at night in their attic, they are piecing together a hot-air balloon—and a plan. Can Peter and his family fly their way to freedom?

Multiple times a day, in cities across the US and beyond, a simple yet powerful message is repeated by the well-meaning, the ignorant, and the bigoted: “don’t go”—avoid at all costs those Black and Brown disinvested neighborhoods that have become bywords for social disorder and urban decay. This book is a collection of intimate stories that uncover the hidden influence of both subtle and overt “don’t go” messages and the segregation they perpetuate in Chicago.

Fights over history are at the heart of most important constitutional disputes in America. The Supreme Court's current embrace of originalism is only the most recent example of how lawyers and judges try to use history to establish authority for their positions. Jack M. Balkin argues that fights over constitutional interpretation are often fights over collective memory. Balkin shows how lawyers and judges channel history through standard forms of legal argument that shape how they use history and even what they see in history.

In the wake of Trump's presidency, Republican-led states have joined in an alarming assault on our democratic system. But the drift toward authoritarianism in red states has far deeper roots. In States of Neglect, journalist William Kleinknecht surveys the landscape of neglect in states including Texas, Florida, and Arizona through the experiences of a rich cast of characters.

A legendary diplomat, scholar, and civil rights leader, Ralph Bunche was one of the most prominent Black Americans of the twentieth century. The first African American to obtain a political science Ph.D. from Harvard and a celebrated diplomat at the United Nations, he was once so famous he handed out the Best Picture award at the Oscars. Yet today Ralph Bunche is largely forgotten. In The Absolutely Indispensable Man, Kal Raustiala restores Bunche to his rightful place in history.

When a baby is discovered floating in a basket along the quiet canals of Venice, a guild of artisans takes him in and raises him as a son, skilled in each of their trades. Although the boy, Sebastien Trovato, has wrestled with questions of his origins, it isn’t until a woman washes ashore on his lagoon island that answers begin to emerge. In hunting down his story, Sebastien must make a choice that could alter not just his own future, but also that of the beloved floating city.

Plagues, pandemics, and infectious diseases have shaped the history of the Jewish people. Of course, there were the ten biblical plagues that famously smote the Egyptians—from the rain of frogs to the deaths of the firstborn—but that is just the start of the story. In The Eleventh Plague, Brown investigates the relation between Judaism and infectious diseases throughout the ages, from premodern and early-modern plagues, to rabbinic responses to smallpox and cholera, and to the curious practice of "Black Weddings" in which two orphans are married in a cemetery.

Melvil Dewey loved order (Organize mother’s jelly jars), efficiency (Why spell his name Melville when Melvil has fewer letters and sounds the same?), and keeping records (Height! Weight! Earnings!). Melvil also loved books and numbers and decimals. When he realized every library organized their books differently (Size! Title! Color!), he wondered if he could invent a system all libraries could use to ORGANIZE them EFFICIENTLY.

Joseph Pulitzer always loved the word liberty. It’s no surprise that when he first saw Lady Liberty’s head in Paris, Pulitzer shared sculptor Auguste Bartholdi’s dream of seeing France’s gift of friendship stand in New York’s harbor. Frustrated that Americans, especially wealthy New Yorkers, were not interested in paying for the statue’s pedestal, Pulitzer used his newspaper, the World, to call on all Americans to contribute. This is the inspiring story of how one immigrant brought together young and old, rich and poor, to raise funds for a pedestal for the Statue of Liberty.

On any given day, at any given hour, across the various platforms constituting what we call social media, someone is angry. Facebook. Instagram. Twitter. Reddit. 4Chan. In The Rhetoric of Outrage: Why Social Media Is Making Us Angry, Jeff Rice addresses the critical question of why anger has become the dominant digital response on social media. He examines the theoretical and rhetorical explanations for the intense rage that prevails across platforms and sheds new light on how our anger is not merely a reaction against singular events but generated out of aggregated beliefs and ideas.

Lucy Wakefield is a seemingly ordinary woman who does something extraordinary in a desperate moment: She takes a baby girl from a shopping cart and raises her as her own. It's a secret she manages to keep for over two decades - from her daughter, the babysitter who helped raise her, family, coworkers, and friends. When Lucy's now-grown daughter, Mia, discovers the devastating truth of her origins, she is overwhelmed by confusion and anger and determines not to speak again to the mother who raised her.