Showing results by publisher "Phoenix Books" in Management & Leadership

While today's technological, social, and economic changes have helped the business world, they have also increased anxiety for employees, business owners, and especially managers. Experts Ken Blanchard and Michael O'Connor offer practical, proven solutions to help managers and their organizations reduce pressure while enhancing productivity.

This live seminar covers relationships: between husbands and wives, children and their parents, and employers and employees. Those who have learned to play the negotiating game well relieve tensions, substantially improve communications, and solve many day-to-day problems. With his trademark humor and irreverent style, Cohen uses stories, metaphors and real-life examples to inspire listeners to reflect upon their own personal behavior and experience to take charge of negotiating anything!

Master negotiator and New York Times bestselling author of You Can Negotiate Anything Herb Cohen says, "Negotiation is the game of life." With his signature humor and self-deprecating style, Cohen explains how to learn powerful yet subtle negotiating ploys to help in business, career, and even family relationships. With his extensive international negotiating experience and unique presentation style, Herb offers this essential guide to the art and practice of negotiation in the 21st century.

Rapid change defines the world around us, requiring a more effective type of organization. New discoveries change our understanding of how the world works, and Margaret J. Wheatley shows us how the “new science” can lead to a powerful new view of the business world. Our world has become nonlinear and filled with constant transition, and this new understanding can be applied to the way we organize work, people, and our lives. Wheatley invites us to transform our way of thinking and adapt ourselves—and our companies—to the 21st century by offering a new way of thinking.

Thirty-five years ago, Wayne Huizenga rose before the sun to run his garbage collection route. Today, the sun never sets on the international Blockbuster Video empire he created, and he has emerged from the spoils of the Paramount/Viacom merger one of the most powerful and wealthy figures in the entertainment and sports businesses.

The quality movement prompted many companies to question their entire way of operating. To understand and profit from the concept of Total Quality Management, companies must pay particular attention to the first word in the phrase: total. The spectacular rewards enjoyed by top companies like 3M, FedEx, and Ben & Jerry's were earned through a total commitment to achieving superior quality and customer satisfaction across all company functions and processes. This management model is customer-driven and focuses on systems thinking.

Getting it Done explains how you can: best help a group formulate a clear vision of the results they want; suggest a course of action; learn from past experiences; ask questions effectively; offer ideas that will be heard, and influence the actions of other through your own behavior. The invaluable skills of lateral leadership enable you to achieve the ultimate goal-successful collaboration.

Jennings and Haughton traveled the globe and penetrated the world's fastest companies to witness the methods used by quick, dominant leaders in business ranging from retail sales to fast food, from financial services to communications. If you want to think faster, all the information you need is here. You'll find lessons from the speediest international companies on how to become faster than anyone else in today's ever-changing business world.

The ups and downs of negotiating can be challenging. Changes in the international scene—such as multi-cultural work teams and foreign outsourcing—place negotiating skills in high demand. Expert negotiator Herb Cohen views the world as a huge negotiating table, describing the art of compromise not as a competition but rather as the art of offering choices.

John H. Johnson, the remarkable entrepreneur who founded the Ebony publishing empire, tells the story of his success. The wealthiest African-American in the US today, Johnson shares his rags to riches saga, from the many obstacles that confronted him to his ultimate triumph.

Studies show that companies waste millions of dollars on team building, benchmarking, and other quality initiatives. Yet so many save millions with the same initiatives. What makes the difference? Total Quality Management—integrating initiatives into a systematic quality improvement process.

In today's workplace, managers must be able to accept accountability for the overall well-being of the company, yet also be able to give up the need to control or be controlled by others. Author Peter Block discusses ways to create a new kind of workplace, where every employee thinks and acts like an owner, by integrating management with workers to increase productivity.

In Hope Is not a Method, Sullivan and co-author Colonel Michael Harper tell us how they kept the army well-trained and equipped for traditional functions while preparing it for a wide range of new and complicated missions, all in the midst of a dramatic reduction in both human and financial resources. Their approach is based on continuity and change: maintaining their focus on the army's historic vision and values while introducing new problem-solving techniques and training methods.

Tom Peters sees a problem with the way people do business today: Those who like to get things done are thwarted by absurd organizational barriers and by the egos of petty tyrants. His vision: Employees who dance from project to project; enterprise that reduces the bureaucracy to almost nothing; societies that educate their young to break the rules and invent vivid new futures. Re-Imagine! focuses on how the business climate has changed and how the new world of business works. Peters explores innovative strategies for overcoming outdated company values and procedures.

Here are fast and proven methods to recognize and correct the nearly two dozen common mistakes that can stand in the way of a successful management career. Discover the "hidden" blunders you may be unknowingly making—and correct them with this sure-fire program that helps you recognize even the hardest-to-acknowledge misstep and discover everything you'll need to excel as a manager.

Part of a series to cover the range of business functions in a typical MBA course, Total Quality Management: Strategic Planning teaches how to integrate strategic quality and business planning to create one tactical process for your entire business. Developed by two leading quality control experts, this well-researched, step-by-step guide helps your company successfully transition from traditional management to total quality management.

Este audio es una guía práctica y práctica para crear cambios efectivos en cualquier organización. Explica cómo los gerentes exitosos deciden una nueva dirección, comunican su visión y mucho más.

Designed to carry tomorrow's leaders into the 21st century, this guide carries through on the strengths that made its predecessor a classic, offering contributions from an international team of experts from today's top business schools. You'll get an overview of all the major business school topics: management, finance, economics, marketing, leadership, strategy, and much more.

How can you bring out the best from each member of your team? For Allan Cox, joyful collaboration - trust, humor, and directness - pave the way to success. Cox draws his lessons from the adage "little things that mean a lot" and illustrates his points with powerful anecdotes. Each story yields a moral complete with a set of actions that will yield quick, tangible results for your team.

The new business management model begins with customer focus and ends with customer satisfaction. Companies intent on tracking their customers changing requirements and improving their services are encouraging their employees to interact with customers on a frequent basis. In an effort to learn more about what customers want, they have demonstrated that strengthening relationships with customers is critical to sustained growth and profitability.