• the hidden value in your contact center and how to listen at scale with Authenticx’s Amy Brown

  • Jan 10 2024
  • Length: 39 mins
  • Podcast

the hidden value in your contact center and how to listen at scale with Authenticx’s Amy Brown

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  • Summary

  • Authenticx CEO and Founder, Amy Brown, discusses the power of listening at scale in the contact center industry. She shares her personal experiences and how they shaped her understanding of the importance of listening to patients and customers.

    Brown emphasizes the need for organizations to listen to the authentic voice of the customer in order to drive positive healthcare outcomes. She also highlights the barriers to effectively utilizing conversational data and the ethical considerations of AI technology.

    Brown provides insights into how Authenticx's platform helps organizations unlock valuable insights and drive innovation through listening. She concludes by offering three key questions that organizations should ask when evaluating suppliers of systems for listening at scale.

    Amy Bown   

    Authenticx  

    Authenticx's Eddy Effect

    how to listen – the most comprehensive book about listening in the workplace – visual edition – print & digital version

    how to listen - visual edition - the back story

     

     
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