In this conversation, Stephanie Jaeger, the president of Les Dames d'Escoffier International (LDEI), shares her journey into the hospitality industry, her experiences running a restaurant for 25 years, and the lessons learned along the way. She discusses the importance of mentorship and communication in both personal and professional relationships, especially in the challenging restaurant environment. Stephanie also highlights her transition to a role in learning and development and provides insights into the mission of LDEI, which supports women in the culinary and hospitality fields through mentorship and scholarships. In this conversation, Stephanie Jaeger discusses the importance of mentorship for women in the culinary industry, the journey of joining the LDEI, and the challenges faced by women in hospitality.

She emphasizes the need for training and development, effective leadership qualities, and the role of technology in enhancing restaurant operations.

The discussion also highlights the future aspirations for women in the culinary field and the importance of community support.

• Starting young in hospitality can lead to a lifelong passion.
• Success in the restaurant industry often comes from teamwork and asking for help.
• Maintaining clear boundaries between work and home life is crucial for relationships.
• Communication is key in both personal and professional partnerships.
• The restaurant industry can be romanticized, but it is challenging and demanding.
• Mentorship plays a vital role in supporting women in the culinary field.
• Transitioning roles can provide new opportunities for growth and impact.
• LDEI focuses on empowering women through scholarships and mentorship.
• Networking with other women in the industry can provide valuable support.
• Each LDEI chapter offers unique opportunities for connection and growth. Mentorship is crucial for women in the culinary industry.
• Women should feel comfortable in kitchens and seek support.
• Joining LDEI provides networking and growth opportunities.
• Training and development are essential for staff confidence.
• Effective leadership requires communication and presence.
• Technology can enhance training and operational efficiency.
• Women need to know they belong in the industry.
• Community support helps women thrive in hospitality.
• Transitioning from multi-tasking to delegation is key.
• The restaurant industry is a complex business environment.

00:00 Early Career Start: Lifelong Passion 05:14 Embracing Teamwork Over Individualism 08:31 "Balancing Marriage and Work Boundaries" 12:09 LDI Mentorship and Networking Impact 14:14 "Embracing Hospitality and Expansion" 18:25 Mentorship in LDEI: Inspiring Opportunities 21:16 "Chapter Autonomy and Impact Initiatives" 22:57 Restaurant Ownership Challenges 28:05 Rethinking Restaurant Staff Training 31:03 "Always On in Hospitality" 35:13 Return of Human Touch in Dining 37:57 "Podcast Promotion: LDEI Participation"

In this episode, Yaro Tsyhanenko, founder and CEO of PickPad, shares his journey from Ukraine to Chicago and the inspiration behind creating PickPad, a modular system designed to enhance restaurant operations through smart sensors and machine learning.

He discusses the challenges faced by restaurants in managing pickup and delivery orders and how PickPad aims to streamline these processes, improve customer experience, and provide valuable data insights.

Finally, the conversation also touches on the technology behind PickPad, its potential impact on the restaurant industry, and the importance of customer and employee satisfaction.

• Yaro's journey from Ukraine to founding PickPad in Chicago.
• PickPad aims to enhance restaurant operations with smart technology.
• The importance of customer experience in the restaurant industry.
• Challenges faced by restaurants in managing orders efficiently.
• PickPad's use of sensors to improve order accuracy and efficiency.
• The significance of data in optimizing restaurant operations.
• Yaro's motivation to create solutions for real-world problems.
• The potential for PickPad to transform the quick-service restaurant experience.
• Feedback from pilot programs will guide future improvements.
• The CES Innovation Award recognition highlights PickPad's potential.

00:00 Ukrainian Entrepreneur Revolutionizes Restaurant Tech 03:32 Ukrainian Food Delivery Success 06:45 Tech Frustrations in Restaurant Pickups 11:30 Labor Efficiency Challenges in Busy Stores 13:30 "Smart Pads Boost QSR Profits" 17:33 Launching Full-Scale Pilot in Chicago 20:12 Optimizing Order Predictions with Sensors 24:34 "Streamlining User Experience" 27:18 Unified Digital-Physical Customer Experience 32:12 Open Pilots for Real-World Testing 33:27 "Yaro's PickPad AI Journey"

In this conversation, David Scott Peters, a restaurant expert and coach, shares his extensive experience in the restaurant industry, discussing the importance of leadership, systems, and accountability in achieving restaurant prosperity.

David shares insightful success stories, like that of Daisha Wakefield, who leveraged effective systems and budgeting to transform her career from schoolteacher to successful restaurant owner. We'll also discuss the transition from cumbersome spreadsheets to streamlined software solutions, the real-life challenges of implementing new systems, and the fundamental role of leadership and accountability in driving a restaurant's success.

Discover how a growth mindset, leadership, and cultural change within your business can lead to remarkable improvements in efficiency and profitability. Tune in to hear practical advice on overcoming resistance to change, making pivotal decisions, and the significance of continuous learning and training in the ever-evolving restaurant industry.

Plus, David offers a wealth of resources, including his book "Restaurant Prosperity Formula," YouTube channel, and more. Whether you're a seasoned restaurateur or just starting out, this episode is packed with actionable insights to elevate your restaurant operations to new heights.

• David's journey in the restaurant industry began in his family's business.
• Leadership is the number one reason why restaurants fail.
• Change is uncomfortable, but necessary for growth.
• Accountability is crucial in restaurant management.
• The Restaurant Prosperity Formula focuses on freedom and financial success.
• Chefs often resist change due to their artistic nature.
• Involving staff in decision-making can ease resistance to new systems.
• Training and systems can help overcome individual weaknesses.
• Common misconceptions include the belief that businesses can turn around overnight.
• Effective systems and processes are essential for restaurant success. Implementing systems requires a cultural shift in the organization.
• Consistency in using systems is crucial for accountability and change.
• Leadership plays a vital role in fostering a positive company culture.
• Identifying and addressing saboteurs is essential for progress.
• Budgeting based on historical data helps set realistic targets.
• A growth mindset is necessary to overcome challenges in the restaurant industry.
• Success stories can inspire and motivate restaurant operators.
• Employees appreciate clear rules and consistent management.
• Training and development opportunities are important for employee retention.
• Understanding the importance of consistency can lead to better customer experiences.

00:00 Grew up in, excelled at family restaurant business. 04:18 Helping independents with chain-like systems, profit-focused. 08:55 Train, understand, decide, perform, consequences, and action. 12:17 Clear "Definition of Done" crucial for systems. 14:50 Chefs need management skills, not just culinary artistry. 17:11 Change is uncomfortable but improves consistency, profitability. 20:55 Involve key people; guide decision-making process. 24:54 Set systems ensure business isn't person-dependent. 27:36 Successful projects require both AI and people. 29:57 Challenges vary, leadership often hardest in restaurants. 34:29 Excuses impede action despite expressed enthusiasm. 37:47 Attention boosts efficiency, consistency, and customer return. 41:21 Start with budget for accurate KPI targets. 43:32 Master systems for easier restaurant management success. 45:48 Mindset matters; perseverance defines entrepreneurial success.