Wisdom by WESA

By: Horse Radio Network
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  • Summary

  • The Western & English Sales Association (WESA) provides the world’s largest trade events for retailers, manufacturers, and sales representatives of the Equestrian Industry. In this podcast, we feature exclusive interviews and with noteworthy Western/English personalities, retailers, and exhibitors who you’ve always wanted to talk to! Don’t miss out on all the news for manufacturers and retailers of the Equine industry!
    Copyright 2018 All rights reserved.
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Episodes
  • Tecovas Takes Aim at Retail

    Tecovas Takes Aim at Retail
    Nov 15 2024

    Tecovas VP of Sales Monte Nelson discusses the brand’s approach to an expanded retail presence.

    Wisdom by WESA Episode 139:

    • Hosts: Mike Donnell, Kacee Willbanks Colletti, and Sophia Jagella
    • Guests: Monte Nelson | Tecovas
    • Visit the WESA Website
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    23 mins
  • Hat Harness: A new way to travel with your hats

    Hat Harness: A new way to travel with your hats
    Oct 30 2024

    Hat Harness co-founders Tonia Lonigro and Daniel Kasidi tell the story of how she created a new way to travel with hats.

    Wisdom by WESA Episode 138:

    • Hosts: Mike Donnell, Kacee Willbanks Colletti, and Sophia Jagella
    • Guests: Tonia Lonigro and Daniel Kasidi, Hat Harness | Instagram | TikTok
    • Visit the WESA Website
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    16 mins
  • Retail Roundup: Transform Complaints into Collaboration: Insights from Joshua Routh

    Retail Roundup: Transform Complaints into Collaboration: Insights from Joshua Routh
    Oct 28 2024

    Discover how to transform daily complaints into positive collaboration in the latest WESA Retail Roundup. Joshua Routh, an engaging speaker and former retailer, shares his insights on creating a complaint-free workplace, emphasizing the importance of gratitude and focusing on what is working rather than what is wrong. He discusses the detrimental effects of complaining on both personal well-being and workplace morale, advocating for a shift towards positivity and accountability.

    Routh introduces the "Gripe" method, providing practical tips for retail managers to effectively handle customer complaints, especially in the fast-paced equine retail environment. Join us as we explore actionable strategies to foster a more harmonious and productive workplace.

    WESA Retail Roundup October 28, 2024:

    Host: Ashley Winch, host of the Quarter Horse Podcast

    Facebook: Retail Roundup Facebook group

    Guest: Joshua Routh | Instagram | Facebook | YouTube | LinkedIn

    Presented By: Western English Sales Association

    Time Stamps:

    00:05 - Welcome to the Show

    00:33 - Introducing Joshua Routh

    02:38 - Transforming Complaints into Collaboration

    28:00 - The Impact of Complaining

    38:14 - Creating a Complaint-Free Workplace

    39:09 - Strategies for Retail Managers

    42:39 - Boosting Team Morale

    46:57 - Conclusion and Next Steps
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    47 mins

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